Ira Lexus Danvers

I am a loyal customer because of the quality of the work, professionalism of the staff and the fact that work for the customer .. Dennis is a terrific service leader and I am looking forward to buying my nex professionalism of the staff and the fact that work for the customer .. Dennis is a terrific service leader and I am looking forward to buying my next Lexus from this dealership. More

Mark was a great person. He did what he could to help us. No complaints. Great job. About the dealer itself, didn't had a great experience. I bought a used car, 2017, differe He did what he could to help us. No complaints. Great job. About the dealer itself, didn't had a great experience. I bought a used car, 2017, different brand then lexus, after my car been total after an accident decide to buy the same car brand, which found at their dealership. After 2 weeks when we finally got the car had 2 big issues, car beeing in park pops up a message "shift the car in park" and a big noise from rear driver side when making left turn. Found out that one was rear driver side sway bar link is broken and rubbing on axel. Question to the inspection team, how did this car passed the inspection in your garage with this big safety problems? Thanks Mark got an arrangement with service department and scheduled it for replacement all this problems. And by the way, they treat you like nobody if you came in with no Lexus, kind "here is a lexus service, why you're here", long short story to until finally they understood that this is the car from their dealership, really bad customer service from person at 7am at the service department. (By the way i own a lexus as well) And now, another problem, since end of the june when i got my car and now is September, take out august month of no driving beeing away on vacation, real drive is been not even 2 months, i guess is thermostat need to be replaced. What a big frustration.... Never going to comeback at that dealer anymore. And that financial manager Brandon, who taught that you can talk to people that way????? You're in customer service business, you have to treat everyone the same, is not nice from a manager to hear words "because i said so", and his attitude...like treating us like i don't know.... me and my wife was feeling very uncomfortable at that point. I was almost about to cancel the deal completely, my wife just stopped me. I had few cars in my life bought, dealing with dealership, but like this experience with Ira Danvers lexus, never ever had. More

The service visit was great. Our service manager handled all our concerns. How rude to yell at me for not writing enough words. Our service manager handled all our concerns. How rude to yell at me for not writing enough words. More

Top tier service and professionalism. I was kept up to date throughout my entire visit.. I was kept up to date throughout my entire visit.. More

Excellent customer service! Mark was a pleasure to work with and will highly recommend him to my friends and family. Mark was a pleasure to work with and will highly recommend him to my friends and family. More

Professional, excellent listeners, clean, well staffed, integrated local service, sales and support. Very pleased with all people I interacted with: Smooth sales process and handoff between Alex Baker, Ge integrated local service, sales and support. Very pleased with all people I interacted with: Smooth sales process and handoff between Alex Baker, Geoff Garden, Cesar Guerrero, Willy Moy and Rick in service. All online accounts were easy to setup the first time. Very pleased. Thank you. Excellent dealership! More

Came in for 5K service. I had an appointment I was there for 3 hours. Place was clean and people were pleasant but 3 hours is ridiculous. I had an appointment I was there for 3 hours. Place was clean and people were pleasant but 3 hours is ridiculous. More

Easy to schedule appointment for service. Ongoing communication with my service rep, Dennis, about maintenance was timely, detailed and honest from drop off to pick up. Arranging for a renta Ongoing communication with my service rep, Dennis, about maintenance was timely, detailed and honest from drop off to pick up. Arranging for a rental while my car was being serviced couldn't have been easier. What's not to like? More

Outstanding, reliable, helpful, accommodating, and truthful. Greeted immediately and congenially, service is delivered in the time promised or you can take the loaner and go about your business. Just truthful. Greeted immediately and congenially, service is delivered in the time promised or you can take the loaner and go about your business. Just fabulous to work with. I keep the car because of the service team!! More

Leaving Maine heading to New Jersey our NX broke down and was flat bedded to Ira Lexus. Met Dennis Pellegrino Assistant Service Manager. He was outstanding informed us of the problem and offered a loaner car was flat bedded to Ira Lexus. Met Dennis Pellegrino Assistant Service Manager. He was outstanding informed us of the problem and offered a loaner car, I have owned seven Lexus and by far this is the best dealership. Thank you again Dennis Pellegrino for everything. More