Ira Lexus Danvers

Always the best service from start to finish! Communication is excellent! Informed about every aspect of each repair and when the vehicle will be ready. Communication is excellent! Informed about every aspect of each repair and when the vehicle will be ready. More

The service writer, Dennis, was very knowledgeable and helpful in explaining the issue with my car and the price and process to fix the problem. Also arranged for me to change my electric loaner car for a helpful in explaining the issue with my car and the price and process to fix the problem. Also arranged for me to change my electric loaner car for a gasoline powered vehicle when he realized that the service would take a few days to get the parts needed. More

Excellent service here, from greeting to pickup. Very knowledgeable staff. Excellent customer relations. Love the video review of my car. Very knowledgeable staff. Excellent customer relations. Love the video review of my car. More

Our service man David helped I in every way we asked even some issues that were outside our I ital request. He was very pleasant to work with and made sure everything was complete To our satisfaction. Possi some issues that were outside our I ital request. He was very pleasant to work with and made sure everything was complete To our satisfaction. Possibly one of the best service manager we e ever dealt with More

They are very thorough & I feel my car is in good hands. I know it's getting a good check-up.. I know it's getting a good check-up.. More

Our 1st service with our new RX350h. Everyone we met with was attentive, courteous, and answered all our questions about our new Lexus. Had one several year ago. Very pleased that we ret Everyone we met with was attentive, courteous, and answered all our questions about our new Lexus. Had one several year ago. Very pleased that we returned to the Lexus family. More

Outstanding service I can trust. They go above and beyond to accommodate last minute appointments and look for ways to minimize expense. They go above and beyond to accommodate last minute appointments and look for ways to minimize expense. More

they made the process really easy. it was a very comfortable process!!! Jeff was great!!! it was a very comfortable process!!! Jeff was great!!! More

Great service from the staff. The waiting area for customers is great. There are beverages and snacks while you wait. The waiting area for customers is great. There are beverages and snacks while you wait. More

I Called and inquired about a vehicle. Spoke to Mike Walsh, unprofessional. We went over details on buying a car they had incoming. I told him I would be driving up from NY, financing and Spoke to Mike Walsh, unprofessional. We went over details on buying a car they had incoming. I told him I would be driving up from NY, financing and trading in, but trade is optional if it’s more of a hassle. Tells me times are changing where buying out of state requires them to hold a vehicle until my state send them the registration then they can release vehicle, which makes no sense. I already purchased the vehicle why would I allow you to hold the vehicle? They would have both my trade and the new vehicle. Basically make 2 trips to get the car. Which is completely false, I buy 3-5 cars a year out of state. All documents FedEx and car can be delivered to me, registered or unregistered. Don’t waste your time here unless you live locally. More