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Ira Lexus Danvers

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,217 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 1,217 reviews

February 08, 2024

Brendan is my go to guy there, always gets me in and out quickly. Tells me about issues with my car, answers all my questions. Does an outstanding job. More

by tconnors.1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis, Thomas Middleton, Robert Melloni
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Feb 10, 2024 -

Ira Lexus Danvers responded

Thank you for your positive feedback about Brendan! We're thrilled to hear that he is your go-to guy, always ensuring a quick turnaround, providing information about your car's issues, and addressing your questions. Your satisfaction is our priority, and we appreciate your recognition of Brendan's outstanding job. We appreciate your business and look forward to serving you again.

February 06, 2024

The service representative Am Cassidy was great and very helpful. He is a real gentleman More

by ncatinazzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
An Cassidy, Thomas Middleton
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Feb 09, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Am provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 03, 2024

Dennis is great and listened to my concerns and had them addressed during the visit. More

by JGuinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
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Feb 06, 2024 -

Ira Lexus Danvers responded

Wonderful to hear that Dennis provided great service and addressed your concerns during the visit. Customer satisfaction is our priority!

February 02, 2024

Kind and courteous service . I was updated on my service and my calls were returned promptly. More

by kscolls1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Feb 04, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a kind and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

I had a wonderful experience working with Jennifer Perry in the Service Department. She was very knowledgeable, and delightful. I also was impressed that while I was waiting, a video of my technician analyz More

by jamoran294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
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Feb 02, 2024 -

Ira Lexus Danvers responded

We're thrilled to hear about your wonderful experience working with Jennifer in the Service Department! It's great that she was knowledgeable and delightful throughout your visit. The added touch of receiving a video from the technician providing information about your car repair is a fantastic way to keep customers informed. We appreciate your positive feedback and thank you for choosing our dealership!

February 01, 2024

The waiting area is a little bit dated. I’ve been to other Lexus dealers where the seating was much more comfortable reclining vibrating chairs, separate rooms for different TV, viewing, et More

by jbwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Feb 04, 2024 -

Ira Lexus Danvers responded

Thank you for providing feedback about your experience. We appreciate your observations regarding the waiting area and amenities. Your comments about the seating and facilities are noted, and we'll use this input to improve and enhance our services. We strive to create a comfortable and enjoyable environment for our customers. Thank you for choosing us, and we look forward to serving you better in the future.

February 01, 2024

Jeffery, my salesman was great! Worked through the sales process with ease. The additional options that were presented by another team member was a bit pushy for things that I did More

by Glennreynolds749
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Cunningham, Rick Chase
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Feb 02, 2024 -

Ira Lexus Danvers responded

Thank you for sharing your experience. We're glad to hear that Jeffery, your salesman, provided great service and made the sales process smooth for you. We appreciate your business and are here to help!

January 31, 2024

Awesome pulled right up if an oil change and service was easy took my car right away. The waiting lounge is clean, excellent coffee and snacks if u want something while you wait. Service guy was friendly. More

by ange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Feb 01, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 31, 2024

Awesome service and great people willing to help you with your needs. Waiting room is very comfortable More

by tundraflh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Rosa, Michael (Mike) Kinghorn
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Feb 01, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 29, 2024

Very accommodating. Great customer service. Just had my oil changed, the pick up and drop off was perfect! More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Jan 31, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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