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Ira Lexus Danvers

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,221 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 1,221 reviews

July 21, 2023

Service person was great. Payment was a little frustrating.. tried to pay on line. Was not working right. I now have a scratch on my car that was not there before.. waiting More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Aug 14, 2023 -

Ira Lexus Danvers responded

We strive to make sure you are satisfied with our services and welcome any feedback on ways we can improve. We apologize for any inconvenience you may have experienced on this visit, but please be assured, we will be looking into the issue. Thank you for your business and for taking the time to review our services. We hope to assist you again in the future.

July 20, 2023

Excellent service. From the person who greeted me to the checkout were very professional and pleasant More

by D.favuzza deecap7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cassidy, Jeremy Bressler
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Jul 28, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 20, 2023

What happened to the Ira Lexus quality of service? Upselling, poor interior cleaning! The only excellent service is Jennifer at check in and check out. This is my 3rd Lexus and I will not be going bac More

by marchelelayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer @ check in/out EXCELLENT
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Oct 23, 2023 -

Ira Lexus Danvers responded

Thank you for providing feedback regarding your last service visit. We apologize for the oversight in cleanliness and would like to review the details regarding the recommended work. Please reach out directly to our service management team. Joan Smith, joans@group1auto.com or 978-739-8618. Thank you.

July 18, 2023

Had a great experience for my maintenance appointment. Kyle was super helpful and friendly. The dealership was clean and quiet for me to do my work while waiting. Well done, Lexus! More

by KHsueh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
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Aug 14, 2023 -

Ira Lexus Danvers responded

We are very pleased to hear that we could provide you with a great service experience! It was also nice to hear that Kyle met your expectations. Ira Lexus of Danvers appreciates your business and we look forward to the opportunity to assist you again in the future.

July 17, 2023

My service advisor Jen was wonderful and I got in and out for my state inspection More

by cgoodhue02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Perry , Rick Kizner
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Jul 29, 2023 -

Ira Lexus Danvers responded

We are very happy we could provide you with a positive experience!

July 17, 2023

Very friendly and knowledgeable people. Fist service experience very good and on time. Waiting area is excellent More

by jdascoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Jul 28, 2023 -

Ira Lexus Danvers responded

We appreciate your positive review about your recent experience with us!

July 14, 2023

I called in the morning and received immediate and accommodating same day service with Mark. After I left my car Mark called with recommendations for the necessary services due at this time. I was ple More

by Enkermet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Jul 14, 2023 -

Enkermet responded

I finally found the review request in my text message. Sorry for the delay in filling it out but I did respond as soon as I came across it. Please let Mark know I was able to find it and complete it, as I don’t want his reputation unnecessarily affected negatively due to my delay. Thank you.

Jul 14, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 12, 2023

Good desk service, calls with follow up and explanation of problem Fast diagnostic review , sends video of problems Quick repair More

by VPJ
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jul 12, 2023 -

VPJ responded

Good desk service by Kyle. He follows up with explanation of the problem. Problems have been quickly diagnosed by the service department and are resolved in a timely manner.

July 11, 2023

This place is awesome really great service all around. Max helped me find my dream car and the payment I wanted! More

by juliettebel26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Livingston and Peter Thistlewood
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Aug 09, 2023 -

Ira Lexus Danvers responded

CONGRATULATIONS on your recent purchase! Thank you for the shout-out for Max! Ensuring your satisfaction is our ultimate goal and we are delighted to know that he delivered an awesome experience! We appreciate your business and the Five-Star review. We look forward to the opportunity to assist you again in the future.

July 11, 2023

My service maintenance alert activated while on vacation in New England. Excellent experience with Assistant Service Manager Jennifer Perry who arranged for extensive 60k work with no prior appointment. I w More

by chuckstick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Aug 09, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you are pleased with the service provided by Jennifer Perry. Our top priority is to ensure your satisfaction, and we are pleased that she was able to help you keep to your travel schedule. DEALERSHIP appreciates your business and we look forward to assisting you again. Thank you for your Five Star review!

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