Ira Lexus Danvers

Mark McLean took a disastrous start to my day and turned it into a stress free experience. I learned my lesson… Ira Lexus dealership / service can be relied upon 100% it into a stress free experience. I learned my lesson… Ira Lexus dealership / service can be relied upon 100% More

Overall excellent experience at this dealership. Staff was professional and courteous. No pressure and great customer service! Staff was professional and courteous. No pressure and great customer service! More

Great Job KYLE, Also service tech George. Rooney is very honest, as he found $50.— bill under my seat and returned it to me!!💰 Rooney is very honest, as he found $50.— bill under my seat and returned it to me!!💰 More

Jamie, our salesman, was very helpful. More transparency about key fob availability would have been appreciated More transparency about key fob availability would have been appreciated More

From the moment we made the phone call to book the appointment, all the way to the very end. when we shook hands, everything went well! The lady at the desk, Jennifer, (I think), was kind, funny, and appointment, all the way to the very end. when we shook hands, everything went well! The lady at the desk, Jennifer, (I think), was kind, funny, and explained things very well! I would recommend her very highly. We went home and waited for the phone call or text which we got the next morning. Our car was ready. When we went back, and Jennifer was not there, but some other gentleman took a good care of us, knew we were coming, who we were, and within five minutes, our car was out there and ready to go. It ran “smooth as silk”, and we are happy customers! Joe and Sarah M. More

Dennis P. Was fantastic!! Easy to work with, expedient service, and always with a smile! Was fantastic!! Easy to work with, expedient service, and always with a smile! More

Finally ! ! I waited since 11/16/22 for my second Lexus key fob. ALAS !!! A terrific Master Certified Service Manager at IRA in Danvers, MA named RICK CHASE wa ! I waited since 11/16/22 for my second Lexus key fob. ALAS !!! A terrific Master Certified Service Manager at IRA in Danvers, MA named RICK CHASE was awesome!!! He replied to my last email and He got me my long awaited 2nd key fob, had it programmed and he had my car washed within one hour! Thank you and much appreaction and a shout out to you RICK CHASE !!! IRA… RICK CHASE deserves A REWARD FROM YOU!!!! HAPPY 4th of JULY!! Rita Richard More

Very happy w your dealership because of Jennifer Perry, who has been my service go to amazing person, and can’t say enough about her professional and caring attitude. Jennifer is certainly an asset to Ira who has been my service go to amazing person, and can’t say enough about her professional and caring attitude. Jennifer is certainly an asset to Ira Lexus! Sue Lanigan More

Always excellent service, starting as soon as you exit your car. Knowledgeable customer service people, especially Brendan. your car. Knowledgeable customer service people, especially Brendan. More

I have a 10 year old LS460L I need a place I can go where they can tell me exactly what I need to maintain such a beautiful automobile. My guy Brendan made it all happen in less than 24 hours. All take where they can tell me exactly what I need to maintain such a beautiful automobile. My guy Brendan made it all happen in less than 24 hours. All taken care of while I drove his rental. I'm very pleased More