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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
885 Reviews
Call Service Center (978) 739-8705

885 Reviews of Ira Lexus Danvers - Service Center

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May 20, 2025

Customer service was great they answered all my questions, I would definitely be back for future service More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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May 20, 2025

My service was amacing! I was in and out in a timely manner which was great ! More

by Litaj2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Pellegrino
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May 20, 2025

IRA lLexus has totally nailed the service experience. The whole process is seamless, from the greeting of the service manager to the loaner vehicle person everyone is courteous and polite. Phone calls ar More

by Sully
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Perragino
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May 19, 2025

The assistant manager of service is amazing! Very knowledgeable and patient. I definitely find Lexus dealer ships are by far better than others. More

by dltruth22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micaela Stoico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abraham Guillen
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May 18, 2025

Great service and support. Took care of all service issues and then some Abraham is great. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
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May 20, 2025 -

Ira Lexus Danvers responded

Hi Randy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 18, 2025

Brendon, the service manager, was very helpful and accommodating in dealing with the insurance company for my key replacement. More

by carolynperlow
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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May 20, 2025 -

Ira Lexus Danvers responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 18, 2025

excellent service including keeping us fully invilved and geeat cleaning of thecar afterthe service done right on time More

by selbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

The service was handled promptly and accurately. They did an amazing job keeping me informed. The service area was immaculate and comfortable. More

by ann01960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2025

Outstanding service Always, Jennifer always goes above and beyond with assistance …. I highly recommend buying a new or used car from Ira…. The service department is truly outstanding!! More

by pineparm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2025 -

Ira Lexus Danvers responded

Hi Pineparm, thank you for your kind review; we are happy to pass along your comments to Jennifer here at Ira Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2025

My service advisor, Jen, did an excellent job as always. Just a simple oil change this time but is was done quickly and efficiently More

by rwd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry, Assistant Service Manager
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May 19, 2025 -

Ira Lexus Danvers responded

Hello, we're happy you found Jen to be so supportive during your experience here at Ira Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

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