933 Reviews of Ira Lexus Danvers - Service Center
Joe and Abraham in the service arrival department wee fabulous! I will continue coming to your service department when I need too! Also will recommend Ira lexus of Danvers fabulous! I will continue coming to your service department when I need too! Also will recommend Ira lexus of Danvers More
This was a good service visit. In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved me from an unnecessarily return trip, which I appreciate. I do have a question that is unrelated to this particular service visit: WHY US IT THAT YOU NEVER ASK FOR A REVIEW WHEN THINGS DO NOT GO WELL, SUCH AS WHEN CUSTOMER-FACING EMPLOYEES FAIL TO RETURN PHONE CALLS AND/OR FOLLOW-UP ON ISSUES? More
Did work as planned. Helpful on time. Efficient had loaner which was great Tyler was responsive Helpful on time. Efficient had loaner which was great Tyler was responsive More
I had an air conditioning issue on a used RX 350 that I bought in January from Ira Lexus Danvers. They were courteous and helpful. Service said the part had to be overnighted so they gave me a courtesy veh bought in January from Ira Lexus Danvers. They were courteous and helpful. Service said the part had to be overnighted so they gave me a courtesy vehicle to use for the next three days. And didn’t charge me anything for the car or the completed service. That’s great Customer Service. More
We received immediate service, which seemed highly efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenan efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenance program pre-payment data were retrieved. We are very satisfied. More
Abraham is a professional Service Adviser. He did a great job handling everything with our issues IRA does a great job overall He did a great job handling everything with our issues IRA does a great job overall More
Abtaham did a great job as the service person handling my service Was pleased with the service performed service Was pleased with the service performed More
I’ve been to many car dealerships over the years, but the Lexus dealership in Danvets stands out as one of the very best. The level of professionalism, customer service, and attention to detail is unmatched. Lexus dealership in Danvets stands out as one of the very best. The level of professionalism, customer service, and attention to detail is unmatched. I specifically want to recognize Mark McLean—he is by far the best associate I’ve ever worked with. Mark is knowledgeable, personable, and truly goes above and beyond to ensure a smooth and enjoyable experience every time. I can’t recommend him—and this dealership—highly enough! More
Setup an appointment on Sunday for Wednesday the 25th of June. Got in at 745am. Greeted by a retired gentleman with a smiling face. MARK MCCLELLAM the services Mgr. Told me what was being done and price of June. Got in at 745am. Greeted by a retired gentleman with a smiling face. MARK MCCLELLAM the services Mgr. Told me what was being done and price of the service be done. Great Job thank you! More
Have been servicing our twin RX350’s at IRA since we moved to East Coast 4 years ago. They continue to earn our trust for quality maintenance and fair value for repairs. And the attentive and friendly c moved to East Coast 4 years ago. They continue to earn our trust for quality maintenance and fair value for repairs. And the attentive and friendly customer experience keeps us coming back! More