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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
908 Reviews
Call Service Center (978) 739-8705

908 Reviews of Ira Lexus Danvers - Service Center

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June 10, 2025

Ira Lexus is a class A dealership with customer service in mind. The service rep that handled my vehicle ( Dave Gesler) was over the top helpful in keeping me informed of the status of my vehicle and respo More

by Bob Sheets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Gesler (excellent employee)
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June 10, 2025

Everyone very curtious with all my needs and explained all my questions with no hesitation will definitely come back More

by Geotheo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
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June 07, 2025

Very attentive to customers, even when their car is 13 years old! I feel seen. More

by Gingee180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Maclean
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Jun 10, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2025

Mark Mclean is my service advisor and Manny Rosa is my technician. There is always good communication and updates . I trust them both completely on the advice that is given and the work that is done More

by asherry8183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean and Manny Rosa
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Jun 10, 2025 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

June 05, 2025

New vehicle which is a year old is great. Service department for routine 10k mile service was disappointing. Took over three hours even though they were aware I was waiting. Also learned upon More

by brad.miller489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
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Jun 09, 2025 -

Ira Lexus Danvers responded

Thank you for taking the time to speak with us directly over your recent concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Richard Chase Service Manager RChase@Group1Auto.com

June 05, 2025

Always a great experience! ! We are always taken care of in a timely and efficient manner. More

by courtneysmerklinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
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Jun 09, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 05, 2025

The assistant service manager, Dennis was very helpful and knowledgeable. With the maintenance alert, I thought that it’s time for oil change. Dennis told me my car has only 5000 miles since last oil chan More

by Gzhou.2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
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Jun 09, 2025 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 04, 2025

Outstanding service. Very cordial and accommodating. The facility is beautiful. Nothing but great service from Ira Lexus. More

by Starmingia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Ira Lexus Danvers responded

Hi, thank you for taking the time to leave a review for us at Ira Lexus. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2025

I love the ease of making appointments and I love getting a service representative that gets me and my car in and out quickly. More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler *****
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Jun 06, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 04, 2025

Always a pleasure to have service at IRA Lexus in Danvers. Efficient, pleasant service, nice waiting area - car comes back cleaned and well serviced More

by Levasseur.can
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Costa
Report | Print
Jun 08, 2025 -

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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