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935 Reviews of Ira Lexus Danvers - Service Center
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July 08, 2025
I had an appointment at Lexus of Danvers on a Saturday, only to get a call shortly before saying they couldn’t take me because they let in too many walk-ins. Completely unacceptable—appointments should be only to get a call shortly before saying they couldn’t take me because they let in too many walk-ins. Completely unacceptable—appointments should be prioritized, not pushed aside for walk-ins. I had to reschedule and rearrange my day for no reason. When I came back two days later, it got worse. I picked up my car to find my key completely broken—in two pieces. The dealership claimed it was already broken and conveniently had a video showing a “crack” before service began (dealership - feel free to audit with all the security cameras I arrived at 8:25am). In all my years of servicing my car at Lexus, I’ve never once been shown a video of my key until now. The timing is highly suspicious and raises real concerns about whether the damage happened during service and they took a video after the fact to cover themselves. To make matters even more frustrating, they claimed I had never been to this location before. I’ve serviced my vehicle at over six Lexus dealerships across multiple states—and only at Lexus. My history should be in their system. The fact that they couldn’t find it or acknowledge it shows either poor recordkeeping or an unwillingness to be transparent. Overall, very disappointing experience. Based on how this was handled, I cannot recommend this dealership. More
by P76021
Employees Worked With
Brandon
July 07, 2025
Very fast and great service. Got a video and a list of items that were checked and passed. Got a free car wash as well as snacks to go along with the whole experience! Overall am Got a video and a list of items that were checked and passed. Got a free car wash as well as snacks to go along with the whole experience! Overall amazing More
by Kia A.
Employees Worked With
July 04, 2025
Joe and Abraham in the service arrival department wee fabulous! I will continue coming to your service department when I need too! Also will recommend Ira lexus of Danvers fabulous! I will continue coming to your service department when I need too! Also will recommend Ira lexus of Danvers More
by Cjsnaps
Employees Worked With
Abraham and Jor
July 03, 2025
Did work as planned. Helpful on time. Efficient had loaner which was great Tyler was responsive Helpful on time. Efficient had loaner which was great Tyler was responsive More
by Ralphrotman
Employees Worked With
July 03, 2025
This was a good service visit. In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved me from an unnecessarily return trip, which I appreciate. I do have a question that is unrelated to this particular service visit: WHY US IT THAT YOU NEVER ASK FOR A REVIEW WHEN THINGS DO NOT GO WELL, SUCH AS WHEN CUSTOMER-FACING EMPLOYEES FAIL TO RETURN PHONE CALLS AND/OR FOLLOW-UP ON ISSUES? More
by Donn_mike
Employees Worked With
July 02, 2025
I had an air conditioning issue on a used RX 350 that I bought in January from Ira Lexus Danvers. They were courteous and helpful. Service said the part had to be overnighted so they gave me a courtesy veh bought in January from Ira Lexus Danvers. They were courteous and helpful. Service said the part had to be overnighted so they gave me a courtesy vehicle to use for the next three days. And didn’t charge me anything for the car or the completed service. That’s great Customer Service. More
by jglover4121
July 01, 2025
We received immediate service, which seemed highly efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenan efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenance program pre-payment data were retrieved. We are very satisfied. More
by Jason Sokolov
Employees Worked With
June 30, 2025
Abraham is a professional Service Adviser. He did a great job handling everything with our issues IRA does a great job overall He did a great job handling everything with our issues IRA does a great job overall More
by Pritch
Employees Worked With
Other Employees :
Tom, Valet - he does a great job. Super nice guy
June 28, 2025
Abtaham did a great job as the service person handling my service Was pleased with the service performed service Was pleased with the service performed More
by cmaedel
June 27, 2025
I’ve been to many car dealerships over the years, but the Lexus dealership in Danvets stands out as one of the very best. The level of professionalism, customer service, and attention to detail is unmatched. Lexus dealership in Danvets stands out as one of the very best. The level of professionalism, customer service, and attention to detail is unmatched. I specifically want to recognize Mark McLean—he is by far the best associate I’ve ever worked with. Mark is knowledgeable, personable, and truly goes above and beyond to ensure a smooth and enjoyable experience every time. I can’t recommend him—and this dealership—highly enough! More
by jojo
Employees Worked With
Mark McLean
