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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
886 Reviews
Call Service Center (978) 739-8705

886 Reviews of Ira Lexus Danvers - Service Center

Sort by
February 10, 2025

Excellent service Very personable and approachable staff. Didn’t mind waiting shorter time than expected. More

by ladsargent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 10, 2025

I worked with Richard Cunningham today. Richard was extremely efficient and professional. I was very happy with my experience. More

by Medic103@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
Report | Print
Feb 13, 2025 -

Ira Lexus Danvers responded

Hi, we're happy to hear you had such a positive experience with Richard! Feel free to reach out to us if you need anything. Have a wonderful day.

February 09, 2025

Prompt, courteous and efficient service by service advisors Bryanna Berger and Mark McLean. Very professional. More

by Nchihlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna Berger, Mark McLean
Report | Print
Feb 12, 2025 -

Ira Lexus Danvers responded

Hi Nchihlas, we are so happy to read such a great review about Ira Lexus! We look forward to your next visit! Take care!

February 06, 2025

Dave and the Techs did a great job. I appreciate the fact that they keep you informed. More

by neboatcanvas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gesler
Report | Print
Feb 13, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 05, 2025

I can recommend the service department but not the used vehicle sales department, its sales representatives or the staff that works with financing More

by Julio Holguin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Ira Lexus Danvers responded

Thank you for the note. We are sorry to hear you are not happy with the used car department. We tried to reach out to you, please contact our Pre-Owned Manager, Khanh Khuu, kkhuu@group1auto.com 978-739-8624. Thank you.

February 05, 2025

Jennifer, always pleasant, professional and makes it a pleasant experience … Jennifer accommodates me w/ my schedule and always reminds me when it’s time to visit the dealership w/ out being pressured More

by pmarino3016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Feb 10, 2025 -

Ira Lexus Danvers responded

We're happy you found our staff to be so supportive during your experience here at Ira Lexus. Until the next time we meet, take care!

February 05, 2025

Great experience! Jennifer was helpful and explained everything for us.Loaner car was excellent. This is why we are return customers. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Feb 10, 2025 -

Ira Lexus Danvers responded

Hello Ann, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2025

Great dealer. Great advisor Overall Great services. Also they got me in on same day i call! More

by benli1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillen, Abraham
Report | Print
Feb 07, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2025

Went in for oil change, staff was courteous, professional and helpful. They were accurate with time estimate. Everything went well. More

by Mtraf2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Middleton
Report | Print
Feb 07, 2025 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 02, 2025

Prompt service,good well stocked waiting area. Great service video and report. Friendly and helpful staff More

by Kirby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Feb 03, 2025 -

Ira Lexus Danvers responded

Hi Kirby, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. If you have any further questions, please give us a call. We're always happy to help!

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