Ira Lexus Danvers - Service Center

They messed up! Waited forever, dropped my car off, and then realized I didn’t rent. Waited forever, dropped my car off, and then realized I didn’t rent. More

Dennis Pellegrino was a pleasure to do business with. He was very courteous and concerned about my problems. Dennis called me several times during the repair process to keep me informed as to how t He was very courteous and concerned about my problems. Dennis called me several times during the repair process to keep me informed as to how the work was progressing and what was being done at that time. I will recommend Dennis to my family and friends. IRA should be proud to employ people like Dennis who genuinely care about their customers. Thank you. GOOD JOB ! More

Jennifer with service is great to work with and super helpful. Questions answered quickly and accurately helpful. Questions answered quickly and accurately More

From car pick up, to communicating any concerns with me, two car drop off, Ira continuously provides outstanding customer service. I would not trust my car with anyone else two car drop off, Ira continuously provides outstanding customer service. I would not trust my car with anyone else More

They attempted to over-charge me for my repair. They only lowered the price when I investigated the market rates. When I picked up the car, it wouldn’t start since they left the door open all n They only lowered the price when I investigated the market rates. When I picked up the car, it wouldn’t start since they left the door open all night. Not coming back. More

They were thorough and accommodating :) Loved the brand new Lexus Thank you for the service new Lexus Thank you for the service More

Excellent Service and assistance by Jennife Perry. . She explained the update that I was there for. This is my third Lexus RX in the last 11 years and I always have Lexus service maintain all three. T . She explained the update that I was there for. This is my third Lexus RX in the last 11 years and I always have Lexus service maintain all three. The result is I have had zero problems resulting in a needed visit in 11 years. More

Had a 100k maintenance at Lexus. Great service!! Very responsive. Worked with Dennis! Excellent work! Great service!! Very responsive. Worked with Dennis! Excellent work! More

Always a great experience with my advisor Jennifer Perry. She keeps me informed on the status of my vehicle and provides great customer service. She keeps me informed on the status of my vehicle and provides great customer service. More

The check-in process was easy. Though the interaction with the check-in staff was impersonal. Service took almost 3 hours when it was stated that it would take an hour and a half t Though the interaction with the check-in staff was impersonal. Service took almost 3 hours when it was stated that it would take an hour and a half to an hour 45 minutes max. Otherwise a pleasant experience! More