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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
921 Reviews
Call Service Center (978) 739-8705

921 Reviews of Ira Lexus Danvers - Service Center

Sort by
February 28, 2025

Helpful and friendly service. Very prompt and responsive . Nice waiting room.The car looks great after the service. More

by sinisgallib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham and Richard(technology)
Report | Print
Mar 03, 2025 -

Ira Lexus Danvers responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

I got Excellent Service at Lexus in Danvers, MA. I GOT AN EXCELLENT DISCOUNT OFF MY BILL. PRAISES GO TO DENNIS PELLEGRINO FOR EXCELLENT SERVICE. More

by Jeanne Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
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Mar 03, 2025 -

Ira Lexus Danvers responded

Hi Jeanne, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2025

Excellent service. Service advisor was courageous and let me know of estimated time to completion. Overall it was a great and exceed my expectations. More

by aldrich1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Moy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micaela Stoico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2025

Very professional and well run - very customer focused. I was immediately taken care of and explained what was needed to be done. More

by fpkoufos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna Bernard
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Mar 02, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

February 25, 2025

Service department is top notch. Easy to get an appointment quickly. Timely with updates. Sales department uses high pressure tactics which is somewhat expected but disappointing in More

by Owen.harris86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Feb 28, 2025 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 25, 2025

They make me feel like I am a VIP every time I go. They know what next level Customer Service is. More

by WES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Feb 28, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2025

Great Service! Tyler was very helpful, explained all repairs needed, also liked the video feature. More

by Leeners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Costa
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Feb 28, 2025 -

Ira Lexus Danvers responded

Hi, we're happy you found Tyler to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 22, 2025

Very good dealership very professional people working clean place servis was done quick and accurate i’m very happy to have business with you More

by vladcd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Ira Lexus Danvers responded

Thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ira Lexus!

February 22, 2025

They are prompt in preforming the services needed. Understood my concerns with my vehicle. Explained what was needed to be done and the cost. More

by Dpmadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Guillen
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Feb 24, 2025 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2025

Abraham was extremely helpful. Everything was done efficiently and well. I also appreciate the comfort and convenience of the waiting area, although I didn’t need to use it this ti More

by scwolff77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abraham
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Feb 23, 2025 -

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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