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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
920 Reviews

920 Reviews of Ira Lexus Danvers - Service Center

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February 13, 2025

Great service. Tyler Costa was fantastic and provides great assistance as always. Very informative, professional and excellent follow up. Highly recommend. More

by andy Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Costa
Feb 17, 2025 -

Ira Lexus Danvers responded

Hello Andy, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

Very helpful, very courteous. Will return for service next time. This is ridiculous, very ridiculous More

by kmulhall612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernard, bryanna
Feb 17, 2025 -

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

Had new control arms put on my rear wheels and it’s like I drove in with a 13 year old car and left with a brand new ride. They do a great job on the repairs. More

by laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Feb 17, 2025 -

Ira Lexus Danvers responded

Laura, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2025

Love the IRA experience! Dennis manages the service process like no other. You won't be sorry! More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis-service
Feb 12, 2025 -

Ira Lexus Danvers responded

Hi Janice, thank you for your kind review; we are happy to pass along your comments to Dennis here at Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2025

I worked with Richard Cunningham today. Richard was extremely efficient and professional. I was very happy with my experience. More

by Medic103@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
Feb 13, 2025 -

Ira Lexus Danvers responded

Hi, we're happy to hear you had such a positive experience with Richard! Feel free to reach out to us if you need anything. Have a wonderful day.

February 10, 2025

Excellent service Very personable and approachable staff. Didn’t mind waiting shorter time than expected. More

by ladsargent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 09, 2025

Prompt, courteous and efficient service by service advisors Bryanna Berger and Mark McLean. Very professional. More

by Nchihlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna Berger, Mark McLean
Feb 12, 2025 -

Ira Lexus Danvers responded

Hi Nchihlas, we are so happy to read such a great review about Ira Lexus! We look forward to your next visit! Take care!

February 06, 2025

Dave and the Techs did a great job. I appreciate the fact that they keep you informed. More

by neboatcanvas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gesler
Feb 13, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 05, 2025

I can recommend the service department but not the used vehicle sales department, its sales representatives or the staff that works with financing More

by Julio Holguin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Ira Lexus Danvers responded

Thank you for the note. We are sorry to hear you are not happy with the used car department. We tried to reach out to you, please contact our Pre-Owned Manager, Khanh Khuu, kkhuu@group1auto.com 978-739-8624. Thank you.

February 05, 2025

Great experience! Jennifer was helpful and explained everything for us.Loaner car was excellent. This is why we are return customers. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Feb 10, 2025 -

Ira Lexus Danvers responded

Hello Ann, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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