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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
886 Reviews

886 Reviews of Ira Lexus Danvers - Service Center

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January 15, 2025

I have purchased several cars from IRA LEXUS & it has always been a positive experience The service department and Dennis Pellegrino has been excellent to work with from the effficiency of the actual More

by jantriglione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelligrino
Jan 17, 2025 -

Ira Lexus Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 15, 2025

All the Staff was Awesome. Very Friendly, Accommodating, and they always deliver. Keep up the Great job ladies and gentlemen at Ira Lexus of Danvers. More

by khuu76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Kinghorn
Jan 17, 2025 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2025

My service adviser Jennifer Perry was terrific She kept me informed as to the status of my vehicle And answered all of my questions The gentleman who brought my Courtesy car to me was terrific. An all ar More

by JudiG45
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry , Carol Sarkisian
Jan 17, 2025 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

January 14, 2025

I was in Boston for a weekend and was returning home to Portland on the Monday. Five of my dashboard warning lights went on and the engine sounded and felt like it was misfiring as I headed north. Quickly More

by John W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
Jan 16, 2025 -

Ira Lexus Danvers responded

Hi John, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2025

They messed up! Waited forever, dropped my car off, and then realized I didn’t rent. More

by marisalanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abraham Guillen, Richard Ladd
Jan 15, 2025 -

Ira Lexus Danvers responded

We are very sorry for the oversight. Please reach out to our service director, Rick Chase, rchase@group1auto.com 978-739-8619 so we can make it right. Thank you Willy Moy General Manager

January 13, 2025

Dennis Pellegrino was a pleasure to do business with. He was very courteous and concerned about my problems. Dennis called me several times during the repair process to keep me informed as to how t More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Jan 16, 2025 -

Ira Lexus Danvers responded

Hi, thank you for taking the time to leave a review for us at Ira Lexus. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

January 13, 2025

Jennifer with service is great to work with and super helpful. Questions answered quickly and accurately More

by MKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Jan 16, 2025 -

Ira Lexus Danvers responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 12, 2025

From car pick up, to communicating any concerns with me, two car drop off, Ira continuously provides outstanding customer service. I would not trust my car with anyone else More

by JA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Jan 13, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2025

They attempted to over-charge me for my repair. They only lowered the price when I investigated the market rates. When I picked up the car, it wouldn’t start since they left the door open all n More

by Mpc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Mclean
Jan 14, 2025 -

Ira Lexus Danvers responded

Thank you for sharing this information with us. We apologize for the oversight and would like to speak with you directly about this incident. Please reach out to our Service Director, Rick Chase, rchase@group1auto.com or 978-739-8619. Thank you. Willy Moy General Manager

January 10, 2025

They were thorough and accommodating :) Loved the brand new Lexus Thank you for the service More

by Mlqspi68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis in service
Jan 11, 2025 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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