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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
886 Reviews
Call Service Center (978) 739-8705

886 Reviews of Ira Lexus Danvers - Service Center

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January 05, 2025

Excellent service department. Waiting area is equipped with everything you need to work and they have the best snacks and coffee. 🙃 More

by amlombardi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gesler
Report | Print
Jan 05, 2025 -

Ira Lexus Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 04, 2025

The service is excellent, the service manager is very nice and the waiting area is comfortable. More

by jwangliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Guillen
Report | Print
Jan 05, 2025 -

Ira Lexus Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

January 04, 2025

Always efficient, friendly and upfront about any costs. The waiting area is nice and the snacks are a great perk. More

by MSAndover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Markos
Report | Print
Jan 05, 2025 -

Ira Lexus Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2025

The interest rate was too high which was my credit score was 750 points, when bought the car More

by bovy_thach
Recommend Dealer
Yes
Employees Worked With
Jame
Report | Print
Jan 04, 2025 -

Ira Lexus Danvers responded

Thank you for sharing this information. Please keep in mind rates back in July were significantly higher than they are currently. Feel free to reach out to me if you have more questions. Willy Moy, General Manager, wmoy@group1auto.com Willy Moy General Manager

December 31, 2024

The service is really good especially the Kid name Leander the driver. He is very nice and genuine kid. I gave overall rating a 5 stars service More

by Michael.bun32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Pierce
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Jan 01, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy Leander could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 31, 2024

The staff are very nice and professional, excellent customer service, waiting time a bit long. More

by Leandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Oleynikov
Report | Print
Jan 01, 2025 -

Ira Lexus Danvers responded

Hi Leandro, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

December 27, 2024

It took 3. 5 hours to do a wheel alignment. That's unacceptable. And I didn't even get a car wash while I waited. No communication on what the status was or anyt More

by Jeff P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna
Report | Print
Dec 28, 2024 -

Ira Lexus Danvers responded

We apologize for the experience you received. We understand that this was an imperfect experience and we should be better prepared and staffed to accommodate your service needs. Please reach out to service management team so we can assist in your future services. Brendan Deangelis, bdeangelis@group1auto.com 978-739-8611 or Rick Chase, rchase@group1auto.com 978-739-8619. Thank you.

December 27, 2024

Abraham Guillen and the Lexus Team were very professional. My RX2350 was serviced by the team and I was pleased with the outcome More

by spcameron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Guillen
Report | Print
Dec 29, 2024 -

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

December 27, 2024

Pleasant employees, great waiting area, overall great service. It’s why I go to IRA More

by clevasseur5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Dec 29, 2024 -

Ira Lexus Danvers responded

Hi, thank you for taking the time to leave a review for us at Ira Lexus. We're happy we could meet your expectations! We look forward to your next visit! Take care!

December 27, 2024

The people at Ira Danvers are always kind, professional and thorough. Always satisfied with them and the quality of their work. More

by nsideris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know
Report | Print
Dec 29, 2024 -

Ira Lexus Danvers responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. We hope to see you soon!

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