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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
465 Reviews
Call Service Center (978) 739-8705

465 Reviews of Ira Lexus Danvers - Service Center

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June 04, 2024

Excellent customer service especially from my advisor Brendan Deangelis. Irá Lexus at Danvers keep my vehicle in excellent condition. More

by sandraguillen69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Ira Lexus Danvers responded

Hi, it's experiences like yours that really keep us motivated! Thank you for letting Brendan know how we did! We look forward to helping again in the future. Take care!

Helpful
June 04, 2024

Friendly, professional and efficient. Great communication and very helpful. I have been using Ira for many years. More

by Jeff 55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Ira Lexus Danvers responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
June 01, 2024

13 years and still impressed by the team / my service advisor for many years has been Mark McLean and once again he took care of me and my vehicle. He is stellar to work with !!! More

by suegwyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Ira Lexus Danvers responded

Hello, we're happy you found Mark McLean to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 31, 2024

Fantastic service department - kept me informed, work done quickly, and the vehicle was spotless when returned to me. More

by Jason Cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Ira Lexus Danvers responded

Hello Jason, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 29, 2024

Completely hassle free, from scheduling to drop off and pickup. I highly recommend Ira service More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy
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May 30, 2024 -

Ira Lexus Danvers responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 26, 2024

Great service at the counter call runs and looks great The price is a little on the high side More

by saldibella2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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May 29, 2024 -

Ira Lexus Danvers responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 22, 2024

The service was very good And I like dealing with Jennifer In and out In fair amount of time More

by Nanashirleykg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. Jennifer
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May 23, 2024 -

Ira Lexus Danvers responded

We're delighted to learn about your positive experience and the great assistance provided by Jennifer! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 22, 2024

I always have my car serviced at IRA Lexus and Brendan D and the team always do a fantastic job More

by Lindeal2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Ira Lexus Danvers responded

We're delighted to learn about your positive experience and the fantastic assistance provided by Brendan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 22, 2024

They overbooked service and I could not pick up car till the following day, which was extraordinarily inconvenient. They should only make appointments for the number of cars they can deal with in one day. S More

by CRG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon I think. He was apologetic and overbooking not his fault. The managers should be in control of this.
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May 23, 2024 -

Ira Lexus Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 10, 2024 -

Ira Lexus Danvers responded

We apologize for the inconvenience during your service visit and extended service time. We appreciate you taking the time to speak with Rick Chase our service manager and look forward to ensuring a proper service schedule at your next visit. Please contact Rick Chase with any future concerns at rchase@ group1 auto.com or 978-739-8608

Helpful
May 21, 2024

Professional courteous service. I have been a customer for ten years and expect to be for years. More

by Davidkellyesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Ira Lexus Danvers responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
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