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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
862 Reviews
Call Service Center (978) 739-8705

862 Reviews of Ira Lexus Danvers - Service Center

Sort by
March 22, 2025

Thorough, organized, friendly and supporting. I appreciate the loaner car too. This is enough said. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Mar 24, 2025 -

Ira Lexus Danvers responded

Hello Lynn, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2025

Service dept coujd use some streamlinng. It us not an effucuent operation in my opinion More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hello Nancy, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out to our General Manager, solszewski@advantagecars.com so we can work toward a resolution.

March 20, 2025

Great work and the service person was very helpful and very efficient kept me updated More

by Ola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorena Choum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2025

Wait time was extreme long 3 hours. However they did fill my gas tank for the extended wait time. More

by moodybeth8076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
Report | Print
Mar 22, 2025 -

Ira Lexus Danvers responded

We apologize for the extended service time needed with your vehicle. We would like to offer you a complimentary service for the inconvenience, please reach out to Rick Chase, rchase@group1auto.com 978-739-8619. Thank you.

March 19, 2025

Excellent service. My wife had tire issue and spoke to Rich in service and he was fantastic. Problem resolved.I have gone to quite a few dealer service centers but this More

by trpsparky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in service
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 18, 2025

Committed to great customer service and help work with me regarding price and efficiency. Very communicative with VM and txt and email More

by CB Joye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Chausse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hi Joye, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

The attention given at the service department was exceptional. As always they make each visit a smooth experience. The communication is at it best. More

by pcreste43
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Mar 22, 2025 -

Ira Lexus Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 18, 2025

Everything was great from service to cleanliness of waiting area and bathrooms. Tyler was very helpful and kept me informed while I waited for vehicle. More

by Mary Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Costa
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hi Mary, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 17, 2025

Ira Lexus Danvers’ service was exemplary! I was greeted at the door by Dennis, he got the paperwork done quickly and the work on my car started immediately. As they were working he was wond More

by Mary Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Moy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Pellegrino
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Mar 21, 2025 -

Ira Lexus Danvers responded

Hi Mary, we're happy to hear you had such a positive experience with Dennis! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 17, 2025

Thanks guy’s for the good work you do and I’m always satisfied and keep going team More

by Edelsonnoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2025 -

Ira Lexus Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

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