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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
863 Reviews

863 Reviews of Ira Lexus Danvers - Service Center

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March 17, 2025

Thanks guy’s for the good work you do and I’m always satisfied and keep going team More

by Edelsonnoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Ira Lexus Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

March 16, 2025

Came in for a 6-month check. Dennis Pellegrino came out to help right away; he found it was too early for an oil change, so we skipped that (refreshing). He and the shop got my c More

by 9indians
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Mar 17, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy Dennis Pellegrino could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2025

My experience at IRA Lexus was pleasant from the time I called for an appointment to service my car to the time I picked up my car. Everyone was so kind and helpful! My car was done quickly. The service de More

by Butterfly1079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Chase, Bryanna Bernard
Mar 20, 2025 -

Ira Lexus Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

March 13, 2025

Ira Lexus of Danvers has to be one of the best dealerships around! I dealt with Dennis Pellegrino today when I brought my SUV in for service. He is absolutely amazing!! Very knowledgeable, plea More

by Moynihan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Pellegrino
Mar 16, 2025 -

Ira Lexus Danvers responded

Hi, we're happy you found Dennis to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 12, 2025

Great service and always very helpful and informative and respectful. Love that my car is always washed. More

by ChickieC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Mar 15, 2025 -

Ira Lexus Danvers responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

The service has gone down hill. Often, there is only 1-2 representatives and the wait for check in or check out is inefficient. Yesterday, when I picked up my vehicle. I had to wa More

by jward821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Ira Lexus Danvers responded

We are sorry to hear about your poor service experience. We would like to speak with you in more detail to make it right and ensure we are providing the proper adjustment in our business to better service you. Please reach out to our service management team. Rick Chase, rchase@group1auto.com, 978-739-8619 or Brendan DeAngelis bdeangelis@group1auto.com, 978-739-8611. Thank you! Willy Moy General Manager

March 11, 2025

Nice service and fast . The waiting area excellent and the clean bathroom amazing the snacks are very good More

by Yolandally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service department thank for cleaning my car
Mar 13, 2025 -

Ira Lexus Danvers responded

Hello Yolandally, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 11, 2025

Always great service from service and the sales department. Keep up the great work everyone. More

by Bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kinghorn
Mar 14, 2025 -

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

I was very helpful the very courteous very efficient. They know what they were doing. They have great coffee stand plenty of places for quiet to read, and they are very astute and getting people in and o More

by Mr Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cunningham
Mar 14, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2025

Excellent service , thanks to Jenifer. Pleasure to work with her. My wife also working with her More

by B4millman999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenifer
Mar 14, 2025 -

Ira Lexus Danvers responded

Hello, we're happy you found Jenifer to be so supportive during your experience here at Ira Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

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