Ira Lexus of Danvers

I've purchased many Lexus' from Ira over the past 30 years. First, from the late Steve Pugatch, and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectfu years. First, from the late Steve Pugatch, and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectful and professional throughout the process. However, my most recent involvement with Ira Lexus was the worst car buying experience I've ever had! Our salesperson, Ms Zallen, was very nice, yet lacked experience, and should have had a seasoned professional shadowing her. She neglected to give me an important piece of information that caused us a lot of time and unnecessary frustration. Mr. Coco, the sales manager, sat down with an attitude and was extremely rude, insulting, and unprofessional, unwilling to listen to us calmly or politely. And thirdly was the business manager, Mr. Monterroso, who issued instructions to us that were unnecessary. The solution we chose was much simpler. He also insisted on pushing expensive warrantees of up to six years and many thousands of dollars more, onto the sale of my SUV, even though I twice expressed to him that I was not interested. I only put on @2K miles a year. Why would I purchase an expensive car and still need to buy warrantees? I bought an expensive car so I wouldn't need warrantees! At this point I was ready to walk out and cancel the whole deal! There was more negativity to follow, but I won't get into that. I do know that I will never again purchase another Lexus from Ira or associate with these rude managers! More

The check in process was great, Tyler Costa was very informative. The waiting area was very crowded and noisy. The complimentary cafe was fair informative. The waiting area was very crowded and noisy. The complimentary cafe was fair More

I didn’t have an appointment, just called about my issue and service department got me in within an hour, provided me with a loaner and it was just an happy experience. and service department got me in within an hour, provided me with a loaner and it was just an happy experience. More

The dealership has been great however the service advisor that I have had several times keeps messing up with my service coverage. I requested that I get new service advisor but when I arrived today he told that I have had several times keeps messing up with my service coverage. I requested that I get new service advisor but when I arrived today he told me he was covering my service. I waited for the car and he came to ask if I wanted the repairs that were recommended. I asked him if they were covered by my Platinum policy and he said no. When the car was done he handed me a bill for $389.07. So again I had to explain to him that I had the platinum plan to cover routine services. I do not feel like I’m being respected or treated in a manner becoming of the Lexus dealership. More

We had a great experience at Lexus Danvers. We contacted multiple Lexus dealerships and Danvers was always very responsive. I spoke with Naomi first via text and then met with Olti when test dr We contacted multiple Lexus dealerships and Danvers was always very responsive. I spoke with Naomi first via text and then met with Olti when test driving and then leasing the car. Everyone was so kind and knowledgeable from the first response I got after contacting Lexus Danvers to the managers, and the financing team. Most importantly, Olti and the manager, James treated us like people instead of just another number or transaction. More

Very professional, knowlegeable and courteous staff that walked us through the end to end process. Highly Recommend this dealership! walked us through the end to end process. Highly Recommend this dealership! More

Very professional. Agent informed and explained things that needs to be done.Matches other Lexus coupons. Agent informed and explained things that needs to be done.Matches other Lexus coupons. More

Helpful and friendly staff. Loaner vehicles are extremely helpful. Nice waiting area with coffee and snacks are a plus. Loaner vehicles are extremely helpful. Nice waiting area with coffee and snacks are a plus. More

The best ever I would recommend your services to my friends and family. Keep doing what you’re doing and congrats for excellent customer service. friends and family. Keep doing what you’re doing and congrats for excellent customer service. More

Very helpful with replacement of flat tyre. Took care of me quickly and sent me on my way. Took care of me quickly and sent me on my way. More