Ira Lexus of Manchester

My experience at Ira Lexus of Manchester was more than subpar. I had made an appointment on May 2nd, 2022 for my 2013 Lexus RX 350 to get an oil change and inspection. I was connected with Laurie Beauchem subpar. I had made an appointment on May 2nd, 2022 for my 2013 Lexus RX 350 to get an oil change and inspection. I was connected with Laurie Beauchemin as my service representative and was treated with disrespect from the beginning. When I was brought into her office she maintained a conversation with another staff member regarding their pizza they had for lunch and that the leftovers sitting out on the chair that they could take. Clearly my presence sitting across from her was not important. When I informed her of what service I was looking for and had budgeted she said asked what year my car was and informed me that it wouldn’t pass inspection. No examination and she didn’t even pull up the service file regarding the vehicle. She said it would need new tires and I informed her if she looked at the vehicle history report from its last maintenance in February the tire tread wear was very good and it was documented. After determining that no matter what she would not let my car pass inspection I elected to just get an oil change. At this point she began trying to sell me belt replacements and a fluid change for coolant. I explained that today my budget could not allow that and I could only do the oil change. After she continued to push services I simply was not going to have done I informed her that I would not be able to have any services done because of the disrespect and mistreatment I received. It is a shame a “luxury” dealership has a staff member that performs this way. My family has multiple lexus vehicles and I have informed them of the disservice I received and to choose elsewhere to save themselves the judgement from Laurie Beauchemin. No longer will my 2013 Lexus RX350 or my 2021 Lexus RX 450H be serviced here. I am appalled and I hope that this information saves you from the experience I went through More

Outstanding service provided for my Lexus RX350. Treated as a valued customer from beginning with greeter and recording appt with Barry and then with service advisor Laurie Beauchemin who has been our advis as a valued customer from beginning with greeter and recording appt with Barry and then with service advisor Laurie Beauchemin who has been our advisor for years. Then receiving a through and professional vehicle service by technician Timothy Thirkell. Always friendly and warm welcome. More

Do not trade in a vehicle here. They have not paid the balance to my previous finance company since my turning over the car to them on 7/21. In fact do not shop here at all. Worst car purchase experience balance to my previous finance company since my turning over the car to them on 7/21. In fact do not shop here at all. Worst car purchase experience of my life. More

Hi Lexus,To whom it may concern,I just have my Lexus ES Hi Lexus, To whom it may concern, I just have my Lexus ES 330 2005 service at Lexus service Department. The Supervisor Henry Yee is knowledgeable an Hi Lexus, To whom it may concern, I just have my Lexus ES 330 2005 service at Lexus service Department. The Supervisor Henry Yee is knowledgeable and doing exactly what he should have done. I was informed about some issues on my car and recommended to have it fix for safety manners . Mr. Yee represents for Lexus in professional way, showing his qualifications, knowledge and kindness to the customers. If you have 10 stars is extremely satisfaction I would give Henrry Yee 11 stars 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 and Lexus 10 stars for everything! 💫💫💫💫💫🌟🌟🌟🌟🌟 Thank you so much Henry Yee I am very happy for what you have done ✅ Customer Tusinh tusinh@comcast.net⭐️ More

WOULD NOT RECOMEND YO MY WORST ENEMY!!!Bought a WOULD NOT RECOMEND YO MY WORST ENEMY!!! Bought a “certified” pre owned vehicle had the car for less than a month needs a whole new engine and they RE WOULD NOT RECOMEND YO MY WORST ENEMY!!! Bought a “certified” pre owned vehicle had the car for less than a month needs a whole new engine and they REFUSE to fix the car NH has no lemon law so I’m screwed they will xxxx YOU OVER and feel no remorse do not go here!!!! ZERO STARS More

I am a 4-time Lexus owner, two from this dealership. I will never set foot in this dealership again. The back and forth between sales, manager, and finance was interminable. The expectation that I would will never set foot in this dealership again. The back and forth between sales, manager, and finance was interminable. The expectation that I would turn in my car in advance of my new car coming in, without a guaranteed date of delivery was absurd. They made it sound like I was getting a great deal, and the deal was breaking their back. These folks are rude and do not value the customer's time. I got more for my trade in, more in discounts, more of what I wanted elsewhere - in less time, with nicer people. DO NOT GO to Ira Lexus in Manchester unless of course, you like being ripped off and treated like you are either stupid or not a serious customer. More

First time buying a Lexus and my wife and I were overwhelmed with extreme customer service. Way over the top from Alex, who never once pressured us nor pushed us into something we didn't want or nee overwhelmed with extreme customer service. Way over the top from Alex, who never once pressured us nor pushed us into something we didn't want or need. She took the time to ask us what we wanted before looking at a vehicle, then directed us accordingly. Highly recommend this Lexus dealership to everyone. More

Ten days after buying my used vehicle I heard a loud squealing noise. I also noticed damage that I hadn’t previously seen. All was fixed free of charge with no hassles. I got a 2020 loaner car to drive squealing noise. I also noticed damage that I hadn’t previously seen. All was fixed free of charge with no hassles. I got a 2020 loaner car to drive for my convenience. Management and service department were excellent! More