Ira Subaru of Manchester

After having a really bad experience at Exeter Subaru, (s/o to Ryan and service “manager” Christine) I brought my forester to Prime. And the only regret I have is that I didn’t purchase my vehicle here at (s/o to Ryan and service “manager” Christine) I brought my forester to Prime. And the only regret I have is that I didn’t purchase my vehicle here at Prime because I will never take my car anywhere else. A big thank you to Aaron G in the service department for really excellent customer service in ensuring all my concerns were addressed, and the issues ignored at Exeter were fixed. You can be sure I won’t go else where for service and when it’s time for a new car I’ll be coming here to Prime. More

I am deeply disappointed! I purchased a 2022 Honda CRV Touring that I found online. The buyers spec sheet was very clear. Upon arriving to look at vehicle, the sales man men I purchased a 2022 Honda CRV Touring that I found online. The buyers spec sheet was very clear. Upon arriving to look at vehicle, the sales man mentioned that it did have new snow tires. Ok. I was fine with that. Upon driving vehicle I decided that I would purchase vehicle and paid full price. Since then, I purchased 4 new all weather tires and when having the tires put on, I was asked why I had the wheels that were there on the car as they were not good. I was told and “bought” by dealer that it had 19” alloy wheels with grey inserts. Tire store said this was not the case. I then called Prime and asked for my sellers build sheet/spec sheet of all details of the car. They gave me a total run around and first told me they could not get it as car was now sold and it “disappeared” from system. After 48 hrs, 2 emails and 4 phone calls to the salesman abs dealership, I received a screenshot of spec sheet. It clearly stated “19 inch alloy wheels with grey inserts”. I then called the salesman back who sold me the car and he started to backtrack and say that he mentioned that the car actually didn’t have those wheels etc etc. I was very clear that I was told by him about the tires but nothing about the wheels. The sellers info packet clearly states I bought the car with the 19” alloy wheels with grey inserts”. I actually bought the car with “17” steel after market wheels. The salesman then told me that the sellers info spec guide that was posted online for this specific vehicle AND sent to me was just a “generic” listing. What? Not good. What did I buy? Where is the spec sheet for my vehicle? I feel terribly abused as a woman. If this is how Prime and this dealership does business and treats women, the public needs to be aware. More

Prime Subaru Manchester responded PUBLICLY We're sorry to hear about your experience at our dealership. We always aim to provide top-notch service to our customers, and it's disappointing to hear th sorry to hear about your experience at our dealership. We always aim to provide top-notch service to our customers, and it's disappointing to hear that we fell short in your case. We would appreciate the chance to speak with you and see how we can make things right. Please give us a call at your convenience. Thank you, Christopher Aliberti - General Manager - 603-506-695 Call and left a message but didn't hear back More

Drove from Maine with bank check to buy a used Subaru only to find out salesman blatantly lied about the condition of the car, wife ask about some what appeared to be black spots on the photo, it was har only to find out salesman blatantly lied about the condition of the car, wife ask about some what appeared to be black spots on the photo, it was hard to tell, low quality and blury, and he said it was his phone camera lense was cracked and the car was clean. Upon arrival, which he conveniently stepped out for an appointment the car had what appeared to be rust or mold. Complete waste of time, emailed management and received no reply back... I snapped a photo with my phone which works fine. Would not have drove there if he had been honest....stay away More

Tom (M) was pleasant on the phone and equally as pleasant in person. Answered questions, provided helpful input. Very Nice Staff there all the way around! The Dealership is a very clean pleasant area with in person. Answered questions, provided helpful input. Very Nice Staff there all the way around! The Dealership is a very clean pleasant area with adequate space, seating and entertainment.... Beverages too!! I highly recommend Prime Subaru and give it a FIVE STAR REVIEW! A very well organized/efficient operation! KUDOS to all staff...including the cleaning staff for keeping the surroundings clean and bright... Couldn't ask for better all-around friendly service! Thanks and kudos to everyone there! More