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Ira Subaru - Service Center

Danvers, MA

4.8
550 Reviews

550 Reviews of Ira Subaru - Service Center

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April 02, 2025

took 6 almost 7 hours for them to tell me they need to order a part And 4 hours of those waited and then they tell me the issues with it as if I didn’t know already I came in to get my window fixed an More

by R Wilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Apr 10, 2025 -

Ira Subaru responded

We appreciate you sharing your concerns again, and we’re truly sorry that your experience didn’t meet your expectations. Sometimes, diagnosing complex issues can take longer than anticipated, even with our best efforts. We understand how frustrating it must have been to wait for several hours only to find out that a part needed to be ordered. We acknowledge that you came in specifically to have your window fixed and left without it being resolved. We regret this outcome and are committed to improving our processes to prevent similar situations in the future. During your visit, we attempted to mitigate the wait by offering amenities such as Lyft or shuttle rides to help make the time more manageable. We appreciate your feedback and will use it to enhance our customer experience. Thank you for your patience, and if there’s anything else we can do to make things right, please let us know. Best regards Daniel Hutt Service Manager dhutt@Group1Auto.com

April 01, 2025

Service writer was great. Knowledgeable on cars and prioritise repairs in case you can’t afford all repairs at one time. I Recommend this dealership. More

by Hlee196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Apr 05, 2025 -

Ira Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 01, 2025

Its comforting when Lindsey greets me by name and knows my cars history. Her demeanor and responsiveness are greatly appreciated! More

by sandracabot2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Apr 05, 2025 -

Ira Subaru responded

Hi, thank you for your kind review, we are happy to pass along your comments to Lindsey here at Ira Subaru! We look forward to your next visit! Take care!

March 29, 2025

Everyone has been so incredibly helpful during my relationship with the dealership and I’m grateful! Thank you, Chad Donovan and Yvonne in particular. More

by Rcrefsland
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Dejongh
Mar 30, 2025 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 28, 2025

They are very friendly and professional in greeting when you arrive and explain how long you might wait until completed. More

by omax123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel hutt
Mar 30, 2025 -

Ira Subaru responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 28, 2025

Extremely friendly atmosphere! I Would definitely choose Ira over anywhere else for my next Subaru visit More

by Prondon34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadge
Mar 30, 2025 -

Ira Subaru responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 27, 2025

The customer service and the mechanical service have been great for years. I feel very comfortable bringing my car here for regular maintenance knowing that it will be in good/safe condition when I drive it More

by cleancar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne D; Michaela; Andrew F (mechanic/supervising trainee today)
Mar 29, 2025 -

Ira Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 26, 2025

I have been coming to this dealership for many years and I am always satisfied. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
Mar 28, 2025 -

Ira Subaru responded

Hi Steve, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2025

Friendly staff. Very clean dealership.I got deal for oil and filter change.Thank you. More

by bcbiesal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Pierre "JP" El Hachem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kat Phommathet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Habib Chaaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!

March 26, 2025

Excellent fast service comfortable clean facility staff is exceptional and caring. Love having the car wash done after service nice bonus! More

by santoshamum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Mar 28, 2025 -

Ira Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Please let us know if there is anything else we can do for you; we are more than happy to help!

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