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Ira Subaru - Service Center

Danvers, MA

4.8
581 Reviews
Call Service Center (978) 739-8850

581 Reviews of Ira Subaru - Service Center

Sort by
May 04, 2025

The worker was prompt and pleasant. He told me what would be done and how long I would be waiting. The 2 hr wait was long but I was prepared. I got my oil change and inspection sticker More

by cheryllf1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
Report | Print
May 07, 2025 -

Ira Subaru responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2025

We enjoy everything from IRA Subaru service. Our manager Yvonne is very helpful and highly professional person. More

by Abram Bekker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Report | Print
May 06, 2025 -

Ira Subaru responded

Hi Abram, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 02, 2025

Yvonne always goes out of her way to make sure I understand what’s going on. Yvonne is the best! More

by hudwk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne in service
Report | Print
May 05, 2025 -

Ira Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2025

I love my Subaru dealership. They always do a great job to keep me happy and continue my return. More

by Tlentopartners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 05, 2025 -

Ira Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2025

They quoted me 8k in services that were overpriced and mostly not necessary, then offered to buy it from me for 4k. Took it to a local shop and they fixed it for 1.5k. And if I sell, it's worth 15k. T More

by Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Apr 30, 2025 -

Ira Subaru responded

Thank you for taking the time to share your feedback. At IRA Subaru, we take great pride in providing our customers with thorough, detailed vehicle inspections supported by recorded videos, pictures, and clear outlines for every recommendation we make. Our goal is always to give our customers a complete and transparent understanding of their vehicle’s condition, so they can make informed decisions about its care and value. We recognize that there will always be other shops that may offer lower prices or a different opinion on the urgency of service needs. However, we stand by our commitment to performing a comprehensive inspection and offering the most accurate assessment possible based on the manufacturer’s standards and the long-term safety and reliability of the vehicle. I would appreciate the opportunity to personally connect with you to review your specific experience in greater detail. Please feel free to reach out so we can discuss your visit and ensure you have full clarity regarding the recommendations made. Thank you again for your feedback, and I look forward to speaking with you Daniel Hutt Service Manager dhutt@Group1Auto.com

April 29, 2025

Yvonne was excellent and finished my car early. She kept me informed and up to date More

by Jan.pollio3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Report | Print
May 01, 2025 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2025

1 year service was quick and easy, plus I was able to get my yearly emissions certificate at the same time! My service representative, Lindsey was great and super helpful. I also loved the real time service More

by neil.ngo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey (Service Dept.)
Report | Print
May 01, 2025 -

Ira Subaru responded

Hi, we're happy to hear you had such a positive experience with Lindsey! Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

Our visit went well and they have took care of everything as expected! I would go back to this place again. More

by Dsanitha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Matt
Report | Print
Apr 29, 2025 -

Ira Subaru responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

April 25, 2025

Great service, personable service representatives, comfortable waiting area with TV , free coffee bar and treats. Desks with working usb ports and plugs. It makes the waiting and cost of repairs a lit More

by bitbeast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne in service and Sammy the driver
Report | Print
Apr 27, 2025 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2025

Great customer service with good follow ups and transparency. I had a warranty issue with Subaru, and the dealer helped to work through it. More

by dpsolomon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Report | Print
Apr 24, 2025 -

Ira Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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