Ira Toyota Saco

Fantastic experience Berto listened to exactly what I was looking for and had me sitting in it within the hour. He was extremely helpful with any questions I had and didn' Berto listened to exactly what I was looking for and had me sitting in it within the hour. He was extremely helpful with any questions I had and didn't try to pitch me on something out of my budget. That's where Junior helped and was able to get me a monthly rate I could afford. My wife referred me to Berto and I in turn would refer anyone to him. You have a fantastic sales man on your hands. More

Berto Arroyo I just purchased my second car through Berto Arroyo and can't imagine buying from anyone else. I have recommended him to my niece, who also purchased I just purchased my second car through Berto Arroyo and can't imagine buying from anyone else. I have recommended him to my niece, who also purchased a car through him. He makes the experience of car buying stress free and with no pressure. He'd be a good salesman if that's where the customer service ended but what makes him so wonderful is that he will continues to help you resolve any problems you may encounter while you own your vehicle. I've never experienced customer service like his and wouldn't go anywhere else for a car. Prime focuses on their customer's satisfaction and it shows. Thanks to everyone at Prime from sales to service. More

AMAZING EXPERIENCE!!!!!!!!! I have purchased a ton of cars from many different dealerships but this deal by far has exceeded and past experiences! Berto Arroyo our salesman was s I have purchased a ton of cars from many different dealerships but this deal by far has exceeded and past experiences! Berto Arroyo our salesman was so easy to deal with....he listened to what my Fiance and I wanted, took the time to give us options and gave us the perfect car she wanted! I was never pressured or felt like I had to buy. He left everything in my hands. Financing was a breeze and offered us options on warranties and protection plans with no pressure at all. this was the best experience we have ever had buying and Berto made it an amazing experience! More

Never Again I would have to say I have purchased many vehicles from this dealership over the years. Until this last deal in which they have lost a good customer. I would have to say I have purchased many vehicles from this dealership over the years. Until this last deal in which they have lost a good customer. I won't go into details but it felt like I needed a shower after I bought the vehicle. They told me that they would make things right but never did. More

Berto Arroyo This is the second vehicle I've purchased from Berto and as alwways he's been a pleasure to deal with. Berto is very easy to deal with and always make This is the second vehicle I've purchased from Berto and as alwways he's been a pleasure to deal with. Berto is very easy to deal with and always makes things right. I wouldn't consider buying from anyone else. The paperwork portion took a really long time - waiting for a business manager to go over everything with me but overall a very good experience. More

Thank you, John Harmon! I had noticed a certified used Scion listed online at an incredible low price and Jan immediately responded to by inquiry online. Even though this pr I had noticed a certified used Scion listed online at an incredible low price and Jan immediately responded to by inquiry online. Even though this price was too good to be true and was an error, John and Rob went out of their way to work with us without any trouble and made us happy Scion drivers. More

Berto Arroyo, great salesman In the past 5 to 6 years my family and friends have always gone to and recommend they see Berto Arroyo when in need for a vehicle, because he does wha In the past 5 to 6 years my family and friends have always gone to and recommend they see Berto Arroyo when in need for a vehicle, because he does what a good salesman should do, he works hard to make sure you are satisfied. Berto is a great guy and feels like family to me. After Berto you won't want to see anyone else. More

Berto Arroyo I just picked up a brand new 2015 Toyota 4 Runner from Prime Toyota in Saco ME today! My family and I have been coming to this dealership for the past I just picked up a brand new 2015 Toyota 4 Runner from Prime Toyota in Saco ME today! My family and I have been coming to this dealership for the past 20 years and have had an absolute fantastic experience since day one. For the past seven years I have been working closely with Berto Arroyo. I first met Berto when I purchased a NEW Tacoma back in 2009. Berto offered the BEST price around as well as the BEST customer service. He made me really feel like I was part of the Prime Toyota family. During the research and sale process, Berto was easy to get a hold of, answered all my questions truthfully, and return calls and emails in a timely manner. He even made several follow up calls after he sold me my Tacoma to make sure I was happy....I was so pleased with his service, that when it was time to buy again, it was no question that I would be calling Berto. It was no suprise....he was a dream to work with AGAIN during the research and buying process of my new 4 Runner. I couldn't be happier. He came through again with the BEST PRICE....as well as the best customer service. He gave me honest answers to questions that other dealerships tried to give me the "run around" on. Prime Toyota should be VERY proud of this guy....he is a hard worker and really knows his stuff. At this point he is not only my "go to" guy when it comes to buying cars...but I also consider him a friend. If you are looking for a new Toyota or Scion, do youself a favor and go see Berto. You won't be disappointed! This guy is a true professional and the real deal! I WOULD PURCHASE A CAR FROM HIM AT ANY DEALERSHIP HE WORKS FOR. Toyota is lucky to have him! It is also worth mentioning that I regularly have been taking my Tacoma in to Prime Toyota in Saco for routine maintenance and off-road modification (suspension ...tires...wheels. Etc) Over the past few years I have been working closely with a service manager named Aaron Smith. He has also been a dream to work with! Very professional and he has the best interest of his customers at heart. He has set up everything from oil changes to DIFF replacements for me and does a fantastic job. I now just stop in from time to time just to say HI. Lastly....when it comes to parts (and I just bought a few extras for that new 4 Runner) make sure you see Nick Sanford in the parts department. He was able to match or beat the researched prices I gave him for aftermarket tires, floor mats, roof rack, etc. Fantastic customer service and great price! BOTTOM LINE.....because of my experience working with the employees mention above....and the friendly, clean, inviting, and truthful atmosphere of Prime Toyota ....I wouldn't buy a car from any other dealer. You hear horror stories online of "stealerships" but over the past 20 years I have NEVER had ONE issue with this place! I feel like I'm part of the family! Keep it up everyone! Thanks again Berto (And Aaron/Nick) for everything! Mike R Saco Maine More

New Tundra I go back to Prime every time because the staff treats me impeccably. One employee particularly, makes the purchasing experience painless. Berto Arroy I go back to Prime every time because the staff treats me impeccably. One employee particularly, makes the purchasing experience painless. Berto Arroyo is more a friend, then my salesman and I would not consider going anywhere else. Berto always works hard for me, and I feel he is truly my representative in the process. Thanks Berto! More

Berto Arroyo I recently totaled my vehicle and was dreading buying another car. Berto helped my family and I with our last vehicles and knew he was the person to s I recently totaled my vehicle and was dreading buying another car. Berto helped my family and I with our last vehicles and knew he was the person to see. HE was amazing, found me exactly what I was looking for and was even great entertaining my kids during the process!! More