Ira Toyota Saco

My husband and I recently purchased a pre-owned 2008 Dodge Grand Caravan from Prime Toyota. Our salesperson, Jim Crocker, couldn't have been more professional and pleasant.  We felt that he gave us all Dodge Grand Caravan from Prime Toyota. Our salesperson, Jim Crocker, couldn't have been more professional and pleasant.  We felt that he gave us all the pertinent information and answered our questions thoroughly.  For myself, being a woman, and after having had several bad past experiences during the car-buying process, I very much appreciated being taken seriously and treated with respect during the entire time we spent with Jim and also with the business manager.  I was included in all conversations and my questions were given the same attention as those of my husband's.  Jim has a great way with people and an enjoyable sense of humor that adds to his professional sales style.I would definitely recommend this dealership to my friends and family and would certainly suggest that they ask for Jim if they go to Prime Toyota.  Customer service and honesty are everything, especially in this economy, and it was obvious to us that Prime seems to have made these values an important part of their sales practice.  We felt that what could have been a stressful process was made virtually painless by Mr. Crocker and the staff that we met at Prime. More

Berto Arroyo, made my experience at Prime Toyota very pleasant. He extended himself and his services WAY BEYOND what was expected. He was extremely nice/patient and very attentive to my needs. He was ver pleasant. He extended himself and his services WAY BEYOND what was expected. He was extremely nice/patient and very attentive to my needs. He was very knowledgeable and explained every feature on my vehicle of interest making the experience exciting, and enhancing my buying decision. Jim Ropella, business manager, was also great in explaining the financial aspects in great detail. I will highly recommend this dealership to anyone, I can't say enough about my experience:-) More

Everything about our experience at Prime was outstanding. From the moment we walked in the door of the dealership it was obvious that this dealership was quite different from the many others we've dealt wit From the moment we walked in the door of the dealership it was obvious that this dealership was quite different from the many others we've dealt with in our fifty years of buying vehicles. The staff were uniformly friendly and helpful without being at all pushy, and the physical atmosphere of the building is friendly and inviting. Tom Hayes, our salesman, was the first automobile salesperson that my husband has ever liked! We walked in knowing exactly what we wanted to buy (a Toyota Tacoma and a Camry), and Tom spent virtually the entire day with us, examining and explaining the various possibilities. He was personable, patient, knowledgeable, never pressuring - a real joy to work with. We also appreciated Mike Horowitz, the business person we worked with. He was efficient without being brusque and got us quickly and painlessly through transactions for two new cars in the same day. Overall, this was by far the most pleasant experience we've ever had in buying a vehicle. If you're in the market for a vehicle, go to Prime Toyota in Saco, Maine and ask for Tom Hayes. You won't regret it! More

Today I had one of the most satisfying experiences purchasing a car. Brent and Jim were extremely knowledgeable, efficient, and friendly. There were no negative surprises. All of the nuances of the To purchasing a car. Brent and Jim were extremely knowledgeable, efficient, and friendly. There were no negative surprises. All of the nuances of the Toyota and Prime warranties were explained clearly, and all of my questions were addressed in a forthright manner. I left feeling very upbeat about my purchase. Thank you Brent for braving the Beantown traffic to bring my Corolla back to Maine. More

If you are looking to buy a Toyota go to Prime and see Berto Arroyo he's a great guy that will do whatever he can to make you happy with your purchase. We bought a new Corolla from him and would not hesit Berto Arroyo he's a great guy that will do whatever he can to make you happy with your purchase. We bought a new Corolla from him and would not hesitate to go back to him for future purchases.We also had a conversation with Ira, the owner of the dealership, also a great guy that enjoys making peoples car buying experience a good one. More

We were vey pleased with our experience. Brent is very down to earth, interested in understadning the reasons for why you think you want the vehicle to be sure it fits your true needs / use, if he didn't down to earth, interested in understadning the reasons for why you think you want the vehicle to be sure it fits your true needs / use, if he didn't know something he confirmed his answer, tried hard to achieve the payment target we set and achieved it with more money down. We did not push too hard on the pricing so may have paid more than we could have if we wanted to be agressive. But we know Toyota's are worth the money, so we don't get too wound-up about a few hundred dollars. The pool table is a great idea. Passing the time. Mike H. was very profesional and straight-up. The extended warranty is always a struggle for us. We usually always want it, but by the that time in the process you have given up more money to get the payment down and then struggle to figure out how to pay for the warranty. Knowing what that would cost earlier would be helpful for us. Again, this leads to a feeling we overpaid overall because we did not know all the costs up front. Nice job to the Team. Stay focused on the professional, freindly, attentive customer service and you will continue to beat the competition - we didn't even go to Berlin City which is much closer to us in Windham. More

I was very satisfied with the service at Prime Toyota, and felt that I was treated fairly and respectfully. I wanted to buty a used car, but I am not one with patience for the bureaucracy. I was in and and felt that I was treated fairly and respectfully. I wanted to buty a used car, but I am not one with patience for the bureaucracy. I was in and out, and Jya was organized and had things lined up and ready to go. Jya was good at listening, getting the answers that I needed, and getting the job done in an efficient manner. I would recomend Prime Toyota, and Jya Kennedy. More

This is the third truck I have purchased from Prime and Tom Hayes was our salesperson on two of the trucks. I must say our experience was a very pleasant one. Tom took the time to do it RIGHT. He is a v Tom Hayes was our salesperson on two of the trucks. I must say our experience was a very pleasant one. Tom took the time to do it RIGHT. He is a very patient and understanding person, and if he doesn’t have the answer at the tip of his tongue, than he knows where to get the answer. Great service, wonderful people, can’t say enough! If you are reading this and in need of a vehicle, I strongly recommend you give Tom a chance to sell you your next car or truck, and if you see Ira in house, go have a chat with him, nice guy. John C PS I came from out of state to buy from Prime More

Enjoyed working with David and other employees. No intimidation to buy - easy to talk and deal with! Good & prompt follow-up. Encouraged to call or come back for any thing at any time. I would reco intimidation to buy - easy to talk and deal with! Good & prompt follow-up. Encouraged to call or come back for any thing at any time. I would recomend Prime Toyota to my friends and family. The dealership renewed Toyota's integrety with me. More

Buying a car has never been so easy. I love my "new to me" Corolla, it handles like a dream, is comforatable and great on gas. I couldn't be happier with my experience at Prime. Berto was so attentive and me" Corolla, it handles like a dream, is comforatable and great on gas. I couldn't be happier with my experience at Prime. Berto was so attentive and made buying this car so enjoyable. He even went in on his day off. Customer service like that is hard to find, but he certainly went the extra mile. More