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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,779 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,779 reviews

October 06, 2023

Horrible experience, it took 3 hours for an oil change and I had made an appointment. I was told an hour to 1.5 hours when I left the car at service. I waited in the crowded waiting area and the bathroom More

by sjgallagher329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 09, 2023 -

Ira Toyota of Danvers responded

Thank you taking the time provide this feedback and we apologize the visit fell short of expectations. Thank you for speaking with us further today and allowing the opportunity to rebuild your trust. We apologize that there was a temporary facility issue with the water and we were able to provide an alternate solution at our neighboring facility. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

Oct 09, 2023 -

sjgallagher329 responded

Bianca in customer service reached out to investigate the situation. She is very kind and listened to everything I had to say. She checked in with the device department and communicated my concerns. She also offered me credit on service. Bianca went above and beyond. She is truly an asset to the team at Ira.

October 04, 2023

Everytime I get service at this dealership I’m reminded of what good service really is. Right off the bat I’m greeted properly, the service writer ( Mr Patel ) took the time to listen to my story and we More

by dennissaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Patel ( Service )
Report | Print
Oct 07, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear about your consistently positive experiences with the service team at IRA Toyota of Danvers. We strive to excel in providing top-notch customer service and communication. We value our customers and take pride in our work. Thank you for sharing your feedback and kind words about Mr. Patel and the entire service team. Kindest regards and safe driving!

October 04, 2023

Everyone is so friendly it's a joy to go there , very helpful, excellent service More

by lmleitao51
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
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Oct 05, 2023 -

Ira Toyota of Danvers responded

It's wonderful to hear that everyone at Ira Toyota of Danvers is friendly, helpful, and provides excellent service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Awful was offering cash and they did not want to meet me halfway they let money walk out the door More

by fumero75
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Fazal Mann
Report | Print
Oct 06, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the terms did not meet with your expectations. Thank you for reviewing with us further and reviewing other options. As reviewed we have provided competitive terms for this specialty model. We appreciate your consideration. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 with any further concerns.

October 04, 2023

The service department during my last maintenance appointment were very helpful & communicative. The mechanic was struggling to get the wheel locks off my fairly new car. Although the service took lo More

by Kaitlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unsure of name
Report | Print
Oct 05, 2023 -

Ira Toyota of Danvers responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

October 03, 2023

Shawn, my sales rep was very good and I didn't feel very good with the financial. I had an issue with that and I wasn't happy. But they ended up correcting it after I had a fight a little. More

by snora4522
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Leonard
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Oct 05, 2023 -

Ira Toyota of Danvers responded

Congratulations on your new vehicle! We are thrilled that Shawn provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 02, 2023

Ira in danvers is always a convenient place for all my car issues. I am on my 3rd Toyota car . More

by rosa.lima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
william collier
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Oct 03, 2023 -

Ira Toyota of Danvers responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 29, 2023

The person I worked with was not very knowledgeable. He also seemed annoyed by my questions. He was not aware of what was done on my car. More

by Bella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Cozart
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September 29, 2023

The best the staff is helpful and friendly the service department is clean the service writer s are knowledgeable and keep you informed More

by jsulli84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Minihan
Report | Print
Oct 03, 2023 -

Ira Toyota of Danvers responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 28, 2023

Great serves. I just don't know why l didn't get the sticker when should l go back to change my oil. More

by slawekwitt70@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen
Report | Print
Sep 29, 2023 -

Ira Toyota of Danvers responded

We're glad to hear that you had a great service experience with us! Regarding the missing oil change sticker, we apologize for any oversight. You can visit us at your convenience to get the sticker or any other service-related information you may need. Our team is here to assist you, and we'll make sure you have all the necessary reminders for your next oil change. Thank you for bringing this to our attention, and we appreciate your business.

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