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Ira Toyota of Danvers
Danvers, MA
1,145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful April 18, 2024
Nate was fantastic as usual, kept me updated on the progress of my vehicle and went above and beyond to help me with my inspection sticker. progress of my vehicle and went above and beyond to help me with my inspection sticker. More
by Artcaro
Employees Worked With
Nate from customer service
April 18, 2024
My service rep Nate is FANTASTIC, but others there bring the service ratings down. I had to bring it back because of a poor repair job. When doing a full service check and rotating my tired, they didn’t mak the service ratings down. I had to bring it back because of a poor repair job. When doing a full service check and rotating my tired, they didn’t make sure all the pressures were the same (even after I asked). When arriving for standard service (with an appointment) I shared I needed to leave within 2 hours, they didn’t even start on my car for the first hour and a half I was there (I have the Toyota app so I could see when they moved my car and opened my hood), so needless to say they didn’t finish within 2 hours (took over 3). We’re supposed to get free car washes with service, they always have an excuse for not doing it — and if they hadn’t already taken so long I would’ve gone back in, but I needed to go. The coupons they send home — worthless, either they don’t apply to my car or it’s only half of a service so it’s not relevant (an alignment special, but it doesn’t include rotating and balancing tires). If it wasn’t for my service rep and it being the only Toyota place in the area, I would go somewhere else … More
by Bme
Employees Worked With
Nate, Service Department, 5 Stars
April 17, 2024
Johnny was incredibly helpful and very kind about letting me try out several cars before I made my final choice. My only issue was that once the paperwork has been signed, it took about 50 minutes of waiting me try out several cars before I made my final choice. My only issue was that once the paperwork has been signed, it took about 50 minutes of waiting around with no news on what was going on before someone from Finance finally came out to talk to me. More
by nbazarian
Employees Worked With
John Arena
April 16, 2024
I was very pleased with Ira Toyota customer service. They met all my demands and they were very attentive to my needs and took the time with me to find the right vehicle. They met all my demands and they were very attentive to my needs and took the time with me to find the right vehicle. More
by sheilaob55
Employees Worked With
John Arena
April 16, 2024
Very positive experience when buying my new car. The salespeople and finance folks were very helpful and never once put undue pressure on me. I would buy from them again without hesitation. The salespeople and finance folks were very helpful and never once put undue pressure on me. I would buy from them again without hesitation. More
by Tim D
Employees Worked With
Aiman Varoqua
