I am a returning customer after having gone to Kia for a few vehicles, and I have never had worse service from Ira. The sales person was new, so I gave a lot of patience to this transaction, but I was inconvenienced at every turn. I had to follow up after my initial appointment and come back to purchase when I have always heard back from sales people before, red flag #1. The vehicle I wanted was not on site, so I had to come back a third time to pick up the car, no problem. The sales person stated he would call me once I was able to pickup the car the day after purchase, but I never got a call, again having to chase them down for information. I called him, the sales manager, and the dealership multiple times until I got an answer. They told me to come at 6pm so I wouldn't have to wait, and I still had to wait for over 30 minutes as the sales person was nowhere to be found.
They then never told me I needed to come back for my inspection and registration. I was not told that I needed to take my registration from my old car so I was driving around illegally for days. I have always been given my registration and had my car inspected upon pickup. This car was purchases on 6/29/21 and I had to again chase down my sales person and sales manager and have not even gotten my registration yet. When I finally heard back I was told to make an appointment with service and I'd get my registration then. THIS IS SUPPOSED TO BE HANDLED AT THE TIME OF SALE. I should not have to chase the dealership down to get this done. That's why I paid for the dealership to do it. Next time, I'm doing it all myself. It was such a headache and it will be over two weeks until I can get back in to take care of the inspection and registration, so again I am driving around illegally.
My suggestion: better training for your sales staff. When the sales manager is CC'd on emails due to lack of response from sales staff, they should have the courtesy to respond to make it right. Really bad customer service.