Ira Toyota of Danvers

How would you like being told that you can't afford a car, or told that you won't be able to get the same ( Good ) deal on a lease as 3 years ago? Nothing like being insulted and treated rudely. Not just one day but two, where I was disrespected. Well, returned my leased Camry and certainly won't deal with the their attitudes ever again. Went elsewhere and have a new 2018 Camry CAR V6 4dr sedan w. White exterior and the new Red Interior, and All the bells and whistles. Not bad for 16K vs. IRA Toyota's 32K. So happy!

DO NOT GO TO IRA!!! I was interested in leasing a 2018 Tacoma SR, or SR5, the SR was listed as $33,000, and I was interested in a lease for 3yr, 12k mile/yr, $2500 down. I was quoted at $679/month!! I had gone to Chevrolet 2hrs before and was quoted for a $34k Colorado equivalent for $280/month payment, with the same 12k mile, 3yr lease, left and took their card as I wanted to shop around. The tacoma I was interested in, was "sticker priced" at $33k.. recommended price was $31k (keep that in mind because they are already pricing the truck $2k over msrp). After my 36 month lease, I was informed that the truck would be valued at $24k if I wished to purchase it. That means in order to calculate the residual value lost, $24k/$33k= 73% residual value (market avg is 65%), which means this truck according to them only lost a residual value of 27% or $9k. Which when divided out to figure out avg payment before taxes and fees should be $9k/36=$250/monthly payment (not including taxes and fees). I was quoted at over $670/month with good credit!!! I was stunned being that not just 2hrs before I was quoted a reasonable amount at Chevy. I confronted them about the staggering price, and informed them about the Chevy quote.. They cut it down instantly to $350, and defended the original quote by pushing, "Toyota quality" . Then was justified by explaining ($33k-$2500 down payment)/36months=$847/month, so I was getting a "good deal"... I guess the fact of me leasing the vehicle, and the concept of not paying for the entire vehicle evaded them? I already had enough, I knew better and walked away from this scam. For the love of God don't bring your money here, go elsewhere. I am all set, and was smart enough to go somewhere else if anyone is looking for an honest dealership (in my opinion) I would recommend accross the street at Chevrolet of Danvers. Where after a quick phone call I decided to purchase my new truck. A little lesson to Jon Zillioux (General Manager), yes you might say leasing and sales are the same for your team at Ira, but an honest salesman can mean the difference between $2500 down on a short lease, and $10,000 down on a sale. I took my money to someone with honesty(in my oppinion). Who quoted me at $280/month, and would take my "negative trade equity", I ended up deciding to buy instead. Thanks anyway for your time. 😁👍 (This was posted to their Facebook page)

I've been lucky enough to find every car I've owned till now through friends or co-workers. This was the first time I bought from a dealership and I'm so grateful I decided to give them a try. I'd been taking my first prius here for service for a few years, but after I got a couple of off-putting initial responses from other dealerships in the area, I almost didn't even bother calling. However, when I told them what I needed, they not only provided that, they also got me into the car I really wanted. They were friendly, patient, informative, forthcoming, and helpful. I never felt rushed, though I spent several hours trying to make up my mind. I will definitely continue to have my car serviced here and while I truly hope not to have to go through this process again any time soon (my first prius was totaled), I will definitely go back to IToD when I do need a new vehicle.

Automatic lift on back door was not working properly, and I needed my battery changed in my keychain. Both problems were fixed and I was only charged for the cost of the battery for keychain. The back door lift computer just needed to be reset and I wasn’t charged anything. I am female and have often wondered at other shops if I am being told the truth about what is wrong. Great experience.

Ira Toyota has a top notch service center that is very easy to use. You pull right into the garage and a technician meets you at your car. After the paperwork you goto the waiting room and when your car is done the technician finds you and you sign off and your car is ready outside the door. Best system I have ever used.

I bought my car at IRA exactly two years ago and have only used them for service. They are knowledgeable, helpful, and professional. Their app makes it easy to schedule Service appointments, which I am able to get soon and always at a convenient time. I generally wait for my car and the service is performed quickly; they have a large waiting area that includes comfortable chairs, tables for working and food. Prices for service seem reasonable and my car works well when it is returned.

Had 30000 mile service today. told me what I needed, what I did need and got me out of there quickly while doing the job correctly

Dropped the vehicle for routine 15K maintenance at ~13K. Even though difficult snowy/cold weather th facility was cleared for me to enter service and I was signed in with 5 minutes. I was told the service would take about an hour. I was able to scoot out for breakfast and the car was ready within 15 minutes of my return so he was good with the time estimate. Appreciate the service and it is a beautiful facility.

Bill the Service Rep took time to discuss my vehicle’s needs, asked me if I had any questions, and was completely professional and friendly.

Theater style seating, wide screen TV's and complimentary beverages make any wait more pleasing! Nice staff, good service. I would definitely recommend this Dealership!