I just walked out with my new Rav4 this afternoon! My first Toyota. Blake Rickerson was my sales associate. We 1st started talking in October of 2020. However, I was too bugged with Covid and wasn't ready to buy a new car. I reached back to Blake on Friday and bought my car on Monday. He provided me with the information on the car itself. I then got to meet with Fausta one of the Sales Managers and after going back and forth a bit(to be expected, after all you are at a car dealership LOL) and we settled on what I felt was a fair price and what I expected to pay. I then worked with Tony from Finance, once again the review of multiple additional services that I could purchase, (to be expected unless you live in a fantasy world) the conversation ended and I signed my paperwork. The entire process, though the mechanics of it were typical of buying a car was easy and I attribute that to my Sales Associate Blake who made it a pleasant one. He is low key and to the point. Which is what I like. None of the BS just tell me what I am getting in the car. Loved his bow ties and his cool blue sneaks. I am hopeful that though there are plenty of poor ratings for their service department that these will be proven to be wrong. Ask for Blake!