Ira Toyota of Danvers

Pretty good customer service. 1.5 hours turned into 3, which wasn’t ideal. The video uploads are pretty neat 1.5 hours turned into 3, which wasn’t ideal. The video uploads are pretty neat More

They were pleasant to speak with. The waiting area is very clean. They did what I asked with no problems and they understand that some work you don't want done The waiting area is very clean. They did what I asked with no problems and they understand that some work you don't want done More

They took me in without an appointment. It was longer than i had planned for but they gave me a $25 coupon. The snack bar was great, the charging station was convenient. Plus I got to see E It was longer than i had planned for but they gave me a $25 coupon. The snack bar was great, the charging station was convenient. Plus I got to see Ernst who happens to be the greatest car salesman ever. He is the realest guy you will ever meet. James Brooks over at Lexus reached out when I inquired about selling a vehicle while there and was so helpful! What a great team More

Clint was very nice as he showed how much he cared and willing to help is willing to help is More

At 2:45pm on a Friday of a 3 day weekend I called the service dept to see how soon I could get my 8 year old 12v battery replaced (I had gotten stuck and had to have the car jumped to start). They gave m service dept to see how soon I could get my 8 year old 12v battery replaced (I had gotten stuck and had to have the car jumped to start). They gave me a 3:20pm appointment and took the car right in when I got there. The check-in was smooth, they kept me updated via text what was happening. The time flew by as I watched the US Open tennis match in the waiting room. In addition to the battery they did a 59 point check up (all was good). When it was done I paid and drove off. Easy! More

Person that sold me the car the best of the las 17 car I bought 👍 bought 👍 More

Vary happy with service and personnel I dealt with. Wait time was exactly as promised. Wait time was exactly as promised. More

I have purchased several vehicles from IRA Danvers As usual I was totally satisfied I got the exact vehicle I was looking for and my sales associate Sean went above and beyond to help me. This is why I usual I was totally satisfied I got the exact vehicle I was looking for and my sales associate Sean went above and beyond to help me. This is why I always return for both sales and service!! More

Extremely busy place…so much going on that a woman had her car backed into right in front of me. I was there for a complimentary promotion which the attendant who was assisting me had little knowledge of her car backed into right in front of me. I was there for a complimentary promotion which the attendant who was assisting me had little knowledge of which made me feel unimportant because I wasn’t planning on spending any money. I had made the appointment with Gineen, who gets an A+ in customer service and is great at paving the road towards customer retention. But my attendant’s “matter of fact” approach was condescending in a way that made me feel unwelcome. I liked the video of the mechanic going over the 19 point inspection although it was about 10 seconds long which left me wondering if he really checked everything out. Apparently he didn’t because he didn’t top off any of the fluids other than the oil change. I noticed this when I got back into my vehicle but I wasn’t about to go back in there and wait another 2 hours for some fluids. I will be sure to remind them of this oversight in my next (and possibly final) visit. The facility and service waiting area is top notch and is perhaps the best thing about my visit. More

This dealership is top notch in every respect . I bought a verified used car from them and they did not try to upsell me or add any unexpected fees to the sale. I had a bad experience with a loca I bought a verified used car from them and they did not try to upsell me or add any unexpected fees to the sale. I had a bad experience with a local Honda dealer and decided to give IRA a try, so glad I did. I was made to feel like I was a valuable customer by the salesman who helped me his name is Ritchie, he treated me like a friend and I trusted him. This place has all those awards hanging in the showroom for a reason. I also found out early on that just because some other dealerships may be big and impressive that does not mean they have the customers best interest in mind. LOVE IRA TOYOTA. And oh by the way the Toyota I bought was a beautiful deal and a quality brand. I hope everyone else gives them a try like I did so they can see what buying a vehicle is supposed to be like. More