Ira Toyota of Danvers

This was my third and likely the last experience with this dealership—everything that should have gone smoothly did not. Example 1: I visited on a Friday to explore end-of-lease options. I found a car this dealership—everything that should have gone smoothly did not. Example 1: I visited on a Friday to explore end-of-lease options. I found a car and was waiting for pricing when the sales rep returned with three options. I was pleased with one but wanted to check one more car before deciding. Then, the sales manager, Michael, stepped in, pushed for a commitment, and suddenly claimed the numbers were wrong—raising my preferred option by $200 more per month. He dismissed the error as "human" but then said, "You wouldn't get past finance anyway." Keep in mind this was in the hands of more than one person before it got to me, the customer. That was enough for me to walk out. Example 2: My husband returned Saturday to see if he could work something out as I was turned off from the day prior. After hours of waiting, we finally agreed on a price but had a prior commitment (which they knew about 1.5 hours before we had to leave and I actually drove there separately so I could sign too). An hour went by and still no paperwork ready, so we scheduled a 5 PM appointment to sign same day. The dealership had four hours to prepare the paperwork. When we arrived, we still waited 50 minutes before meeting an incredibly rude finance manager. Example 3: There was a delay releasing our car due to insurance paperwork (we signed on a Saturday night and had to wait next business day which is understandable). We kept our sales rep updated, and our insurer sent the required documents in the afternoon (unfortunately not as soon as we wanted but they still got it). By end-of-business, they suddenly told us it was “too late to process.” We had to return the next business day. Example 4: My husband arrived as planned, only to be handed off to another sales rep with little warning and someone who seemed to be unfamiliar with the situation. Nothing was ready—again. When they finally brought out the car, it was covered in bird poop. A minor issue compared to the rest, but they claim to detail cars before delivery. Bottom line: Repeated miscommunication, unprofessionalism, and poor customer service made this my last visit. I wouldn’t recommend this dealership to anyone. More

Augustine (Gus) was a pleasure to deal with. Good car at a good price with no high pressure shenanigans. We did have to wait for a very long time to complete the transaction due to the finance d Good car at a good price with no high pressure shenanigans. We did have to wait for a very long time to complete the transaction due to the finance dept being short staffed. After that Gus was very responsive and kept us up to date with progress toward delivery, and he had everything ready for us to drive off when we arrived to pickup the car. Highly recommend. More

They were kind and efficient! Rick was very helpful, welcoming and kind. He explained things well. Rick was very helpful, welcoming and kind. He explained things well. More

Great dealership! Great selection of inventory. Great customer service. Fast and knowledgeable sales associates answering all my questions. Best car buying experience Great selection of inventory. Great customer service. Fast and knowledgeable sales associates answering all my questions. Best car buying experience I ever have had. My salesman Jason was top notch. No fuss or hassle, right to the point! I will definitely be telling everyone to go see Jason at IRA Toyota. More

Alexander was great for service. Staff were friendly and helpful. Work was completed to my satisfaction. Car was washed and windows cleaned which made my day! Thanks Staff were friendly and helpful. Work was completed to my satisfaction. Car was washed and windows cleaned which made my day! Thanks More

Great staff, it was professional, answered to all the questions, and they will help in the future. questions, and they will help in the future. More

Been a customer since 2002. Leased numerous vehicles and just bought out a lease . Financed they Toyota Leased numerous vehicles and just bought out a lease . Financed they Toyota More

Great diagnosis of car and all was quickly repaired. My agent Rick was .ore than awesome. He was so friendly and gave me great advice. I have been an Ira customer since the 1970's and have never been di My agent Rick was .ore than awesome. He was so friendly and gave me great advice. I have been an Ira customer since the 1970's and have never been disappointed with the work and staff. I hope Rick will be able to continue as my service rep. Thanks to all. More

I LOVE going to that Dealership because I trust my work being done to my car! Matt is VERY DETAIL person! He doesn't hold back on any information that has to do with my Service. being done to my car! Matt is VERY DETAIL person! He doesn't hold back on any information that has to do with my Service. More

I have been dealing with Ira Toyota for quite a few yrs now and been more then satisfied. now and been more then satisfied. More