Ira Toyota of Danvers

Went for 5k mileage service which is basically an oil change and it took two hours. Service attendant basically said that’s standard as they are busy. I had an appointment so didn’t just stop in , may change and it took two hours. Service attendant basically said that’s standard as they are busy. I had an appointment so didn’t just stop in , maybe I have unrealistic expectation but Mazda dealer I had for previous car had me in and out of service in an hour. More

The wait is ridiculous. I was there 4 hrs for regular maintenance. Told 2 hrs. I was there 4 hrs for regular maintenance. Told 2 hrs. More

Service advisor was knowledgeable and helpful. I have been very satisfied with the service I received I have been very satisfied with the service I received More

Vadim was a great salesperson. We enjoyed test driving and buying the car from him. We enjoyed test driving and buying the car from him. More

Service was as promised. They said an hour and a half and it was around that. Car is running great They said an hour and a half and it was around that. Car is running great More

Greeted by Angel the advisor. Angel was not friendly, every question bothered him, when asked about the recall, he didn't want to elaborate and said someone will reach out later a Angel was not friendly, every question bothered him, when asked about the recall, he didn't want to elaborate and said someone will reach out later about it. There was an incorrect contact phone number on file and he didn't care, in fact I had to insist on updating their system so that I could recieve service alerts. No welcome, or have a nice day, not even a smile. Not helpful at all. I would recommend another location for service. More

My service agent was great. I believe the service was done well. It took over 3 hours to get an oil change and tire rotation. This should be shared when the dealer continues I believe the service was done well. It took over 3 hours to get an oil change and tire rotation. This should be shared when the dealer continues to take appointments. More

Ira 's service department is very efficient. Waiting area is very comfortable. Angelo Pigmentation, the service manager I dealt with , was very helpful and explained everything. I will d Waiting area is very comfortable. Angelo Pigmentation, the service manager I dealt with , was very helpful and explained everything. I will definitely request him the next time I am in for service. Although a bit pricey, I am comfortable that Ira will do a great job More

Jack Motzi was fabulous. No pressure, just helped me find a car that I wanted. Also provided great service post purchase to handle inspection and small problem with scratch, No pressure, just helped me find a car that I wanted. Also provided great service post purchase to handle inspection and small problem with scratch, More

Excellent service and very friendly customer care. Rick Harper was beyond and above making sure that everything was working smoothly. Rick Harper was beyond and above making sure that everything was working smoothly. More