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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,186 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,186 reviews

February 10, 2024

Stay away from this dealership. Always something wrong when I bring my car for service. Today scheduled oil change took 2 hours, did not reset maintenance light, did not put new "ne More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the service persons name
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Feb 14, 2024 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for these concerns. The workmanship should have been better and we would like to resolve these concerns for you. We’re unable to reference the visit with the information provided. We value your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

February 10, 2024

Thank you so much very good favorhvcxzcbvxxbnvxvvzzvbxcnnxbnhxvngivbibkvivui j hvcyibjbgcvjkbvucyinbicybjjvchnvggugyvyvyycuvubcyycubnijvy. J k jucbiobcymbvjcgvhtxhvjbtx hh fxjvh More

by Μateo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No, remember the name
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Feb 13, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 10, 2024

Efficient friendly service knowledgeable staff would use again and recommend this dealership to my family and friends More

by nharkins21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tare,Kledion, Tony Merida
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Feb 13, 2024 -

Ira Toyota of Danvers responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 09, 2024

First welcoming was terrible. The second the guy who did my stuff need urgent training for customer service for leadership or you can fire right away. And the third one they did i More

by Fitimi_h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curran paulucci
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Feb 12, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the visit didn’t meet your expectations. It appears there was a delay due to some aftermarket bulb concerns that were reviewed. We appreciate your patience with the process and your business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

February 09, 2024

Professional very timely. Peaceful environment. Comfortable seating Clean. Good air circulation and warm with plenty of natural lighting. TV with cations More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Feb 13, 2024 -

Ira Toyota of Danvers responded

We're pleased to hear that you experienced professional and timely service in a peaceful and comfortable environment. It's great that the seating was comfortable, the facilities were clean, and there was good air circulation with plenty of natural lighting. We appreciate your business and look forward to serving you again in the future!

February 08, 2024

Sales department is good . Service department so far has done service in a timely manner. More

by Rls011766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Haskell
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Feb 10, 2024 -

Ira Toyota of Danvers responded

It's great to hear that both the sales department and service department have provided you with positive experiences. Timely service is crucial, and we appreciate you sharing your feedback. We're here to help!

February 08, 2024

Very polite crew. Unlike a lot of companies, the employees at Ira Toyota will step aside for a customer to pass by. I noticed that multiple times, and it's much appr More

by ccarvalho66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen
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Feb 10, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that you experienced a very polite crew at Ira Toyota of Danvers. Small gestures like employees stepping aside for customers to pass by can indeed make a positive impact, and we're glad you noticed and appreciated it. Thank you for choosing Ira Toyota of Danvers, and we look forward to serving you again in the future!

February 07, 2024

The service department is nothing short of fantastic! The service advisors are excellent with customer service and keeping me informed. Thank you, as always! More

by Scott1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
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Feb 10, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that the service department has been fantastic and that the service advisors excel in customer service and keeping you informed. Thank you for your kind words and for choosing our services. We appreciate your business and look forward to serving you again in the future!

February 06, 2024

Quick professional service thorough explanation of service to be provided explained why no oil change was done at time of this inspection More

by Jtm414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Feb 09, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you received quick, professional service and a thorough explanation of the service to be provided. We appreciate your feedback and look forward to serving you again in the future!

February 06, 2024

Highly recommended. Great customer service. I have been using them for ten years now and I have had no issues whatsoever. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
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Feb 09, 2024 -

Ira Toyota of Danvers responded

Thank you for your loyalty and the wonderful recommendation! We appreciate your trust in our services over the past ten years. It's great to hear that you've had consistently positive experiences with our customer service. We value your feedback and look forward to serving you for many more years to come! Safe travels, and thank you for choosing us as your automotive service provider.

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