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Ira Toyota of Danvers

Danvers, MA

4.3
2,050 Reviews

99 Andover St

Danvers, MA

01923

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Showing 2,050 reviews

November 03, 2023

Angel & Freddie R the best! 👍🏻😉 IRA always me a clean machine! The best service! Gy More

by robert1389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie & Angle are the best
Nov 07, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had the best experience and that Angel and Freddie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Appointment was scheduled on time with a reasonable amount of wait time. Customer lounge was very good More

by chiefsav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will was outstanding
Nov 04, 2023 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

I trust Ira Toyota to do all my service work. I have an excellent service technician, Bruce Brewer. Bruce advises me what is needed on my car only when it is necessary. He also makes sure that I More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Nov 08, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Bruce provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Tremendous, courteous, our experience was excellent from beginning to end. Aiman is a tremendous person! More

by tmurphy1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiman Varoqua, Mark Giovanni
Nov 07, 2023 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a tremendous and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Made an appointment for an oil change. It took them 3.5 hours to do it. 15 minute job takes them 3.5 hours. What’s the point of the appointment? I can’t imagine if something more serious n More

by Mido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ida Lifo
Nov 09, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concern. The team strives for a timely experience and can work to process a varying degree of required work within a reasonable time. We have reached out to you directly to review the details of your experience. We appreciate your patience and you’re welcome to contact the general manager Mark Giovanni at 9787393718 to further review any concerns.

November 01, 2023

Angel is professional, knowledgeable about car and is detail oriented. He explained everything out to me and made sure all my questions were answered and listened to me complain about the car and its pro More

by gwtorres22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Pimentel
Nov 07, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Angel provided professional and knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

I have to begin this review by saying that if are in need of a Toyota, this is the location to go to. My son was looking for a new car and saw one he really liked. Sean Leonard, Michael Rebelo and Akeem Ro More

by Laury D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Robelo, Akeem Robertson, Sean Leonard
Nov 07, 2023 -

Ira Toyota of Danvers responded

Congratulations on your new vehicle! We are thrilled that Sean, Michael, and Akeem provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 31, 2023

Service was great. Bruce checked me and was so helpful. Gave me good info on my truck for future service appts. Good advice on tire purchases as well. Bruce is a va More

by Lizzyluu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce in Service dept
Nov 04, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Bruce provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

Very professional and efficient. I expected a certain server and got someone else. The server was very good, but the switch is a bit off putting. More

by george.brewer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 02, 2023 -

Ira Toyota of Danvers responded

It's great to hear that the service you received was very professional and efficient. However, we understand that unexpected changes in service personnel can be a bit disorienting. You are always welcome to request your favorite advisor if you prefer. Your feedback is valuable. We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

I brought my car in for 10 thousand mile oil change at 1100 waited there to get it back at 4:00. Last time I will use IRA. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 31, 2023 -

Frank responded

Will not use IRA again

Oct 31, 2023 -

Frank responded

Will not use IRA again It took 5 hrs to get a oil change. Not happy with the service

Nov 02, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the visit didn’t meet with your expectations. We appreciate you reviewing this with us directly and working to regain your satisfaction. We appreciate your understanding and business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 for further assistance.

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