Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,120 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

Directions

By Type

Showing 2,120 reviews

October 18, 2023

Oil change took 2 hours and they did not latch my hood. Driving home, hood started vibrating and making noise. Had to pull over and re-latch it. Texted the service person and only received an apology. Som More

by SBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aiden
Report | Print
Oct 20, 2023 -

Ira Toyota of Danvers responded

Thank you for advising of this concern and we apologize for this issue. The team strives for quality workmanship and this shouldn’t have occurred. We have reached out to you directly to review. We appreciate your business and hope to regain your trust. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

October 17, 2023

Helpful from salesman and the finance. Simplify process, focus on customer needs in fast pace. Love it!!! More

by KHANGAN120
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiman Varoqua
Report | Print
Oct 19, 2023 -

Ira Toyota of Danvers responded

We're delighted to hear that you found our team helpful, the process simplified, and a focus on your needs in a fast-paced environment. Your positive feedback means a lot to us, and we aim to make the customer experience as smooth as possible. Your satisfaction is our goal, and we're here to help. Thank you for choosing us!

October 15, 2023

A good seller in general. I don't have a good experience with financing and every time I go to the service center I spend a lot of time waiting. More

by miljan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ida Lifo
Report | Print
October 13, 2023

I bought my truck from Ira because of the service department. I made to correct decision. The service department is top flight. When I'm in the market for a new truck, I will go back to Ira. More

by George02176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arena
Report | Print
Oct 17, 2023 -

Ira Toyota of Danvers responded

It's great to hear that you made the right decision in choosing Ira Toyota of Danvers, not only for your truck purchase but also for their top-notch service department. Your satisfaction and loyalty speak volumes about the quality of service you receive. We'll be more than happy to help you again.

October 12, 2023

I went to Ira Toyota to do oil change and rotated tires they did it excellent job More

by Olivo6953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not the name
Report | Print
Oct 13, 2023 -

Ira Toyota of Danvers responded

We're delighted to hear that Ira Toyota of Danvers provided you with an excellent oil change and tire rotation service. Your satisfaction is important to us, and we're here to ensure that you receive top-notch service every time. Thank you for choosing us for your service!

October 11, 2023

Love this place! My go to for over 35 years! Service and Sales amazing! Always recommend! More

by wilgt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sitomer is the best!
Report | Print
Oct 13, 2023 -

Ira Toyota of Danvers responded

We're incredibly grateful for your long-standing loyalty and recommendation! It's wonderful to hear that Ira Toyota of Danvers has been your go-to place for over 35 years, both for service and sales. Your trust and support mean a lot to us, and we're committed to continuing to provide you with exceptional service. Thank you for choosing us!

October 07, 2023

Service used to take care not to sully my interior during repairs. Not anymore tho. Greasy fingerprints inside and out More

by jeffrkendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
October 07, 2023

service was great. Mr. Patel helped me today and he was very nice and kind. time flew. my only complaint is there was no chocolate chip cookies when I went to buy some More

by mirnasilva13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
Report | Print
Oct 10, 2023 -

Ira Toyota of Danvers responded

We are delighted to hear that you had a great service experience with Mr. Patel and that the time flew by. We strive to provide a pleasant and efficient service for our customers. I apologize for the missing chocolate chip cookies during your visit! We'll try to have those stocked for your next visit. We appreciate your kind words and your business!

October 07, 2023

Always helpful and service people are the best and wouldn’t go anywhere else been going there since 2008 More

by Bharleyroadking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robelo
Report | Print
Oct 10, 2023 -

Ira Toyota of Danvers responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

Oct 10, 2023 -

Bharleyroadking responded

Keep trying to be the best.

October 06, 2023

Horrible experience, it took 3 hours for an oil change and I had made an appointment. I was told an hour to 1.5 hours when I left the car at service. I waited in the crowded waiting area and the bathroom More

by sjgallagher329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 09, 2023 -

sjgallagher329 responded

Bianca in customer service reached out to investigate the situation. She is very kind and listened to everything I had to say. She checked in with the device department and communicated my concerns. She also offered me credit on service. Bianca went above and beyond. She is truly an asset to the team at Ira.

Oct 10, 2023 -

Ira Toyota of Danvers responded

Thank you taking the time provide this feedback and we apologize the visit fell short of expectations. Thank you for speaking with us further today and allowing the opportunity to rebuild your trust. We apologize that there was a temporary facility issue with the water and we were able to provide an alternate solution at our neighboring facility. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

1
...
132
133
134
...
212