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Ira Toyota of Danvers
Danvers, MA
1,801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,801 reviews
July 21, 2014
Fantastic car...Helpful service...Easy buying experience We drove to several dealerships all over Boston in one day looking for a Toyota-Certified 2011 Prius. Some of the ones we saw were several thousand d We drove to several dealerships all over Boston in one day looking for a Toyota-Certified 2011 Prius. Some of the ones we saw were several thousand dollars more for essentially the same vehicle. The asking price was fair at Ira and the service friendly. Leo, our sales associate, was very accommodating and the person we worked with in financing, Casey Tong, extremely helpful & informative. More
by jyazvac75
Employees Worked With
Casey Tong, Leo Araujo
July 20, 2014
I came... I saw... I leased. I was in the area for few short days visiting my son and was on a mission to get him a more reliable car as a gift. My daughter and her in laws had ju I was in the area for few short days visiting my son and was on a mission to get him a more reliable car as a gift. My daughter and her in laws had just gotten cars from IRA Toyota within the month and highly recommended the dealership... but more importantly Gloria M as the go to person. Because time was of the essence, Gloria was very efficient explaining to us the process of leasing (which I had never done before) and calmed my concerns and answered my questions. We looked and found the perfect car for my son and the process began. Got this done late afternoon on a Friday and by Monday picked the car up and away we went. Gloria was excellent in her time management and knowledge of the car and the process. I want to also mention the business side of it dealing with Ross B. He smoothed the path and worked quickly to get this done asap since I would not be in town long and explained all the money side of it to my satisfaction. Both people text or called me and my son and kept us updated with the steps taking place as they went along and that was very helpful to my son and myself. He is very happy with the car and especially the Toyota care package. We will be back in three years! Gloria and Ross... great job!!!!! More
by Linda Andrzejewski
Employees Worked With
Ross Billings, Gloria Masih
June 27, 2014
Aiman Varoqua the Ambassador of Toyota Went to test drive a 2014 Avalon - ended up buying it. this whole experience was made pleasent by the hard work of Aiman Varoqua; whom went above and Went to test drive a 2014 Avalon - ended up buying it. this whole experience was made pleasent by the hard work of Aiman Varoqua; whom went above and beyond to make sure my wife and I received Top Notch quality service and Vehicle to fit our life style demands. Thank you, Aiman More
by Gineran
Employees Worked With
Tuan Le, Aiman Varoqua
June 21, 2014
Positive Experience I walked into this dealer looking for a new car and from start to finish I had a fantastic positive experience. Ernst Jean-Jacques welcomed me and was I walked into this dealer looking for a new car and from start to finish I had a fantastic positive experience. Ernst Jean-Jacques welcomed me and was respectful of my budget and preferences. He guided me through the process, was very knowledgeable and patient in answering my questions, and I found him to be both credible and reliable. All went perfectly and I bought a RAV4. More
by Bmuti
Employees Worked With
Ernst Jacques
June 20, 2014
Good customer service, worked with me to get the best deal! Aiman the salesperson was amazing, he worked very hard for me in getting the price of my trade in on my new Toyota Corolla lease. He was very underst Aiman the salesperson was amazing, he worked very hard for me in getting the price of my trade in on my new Toyota Corolla lease. He was very understanding of my budget, and worked diligently. He was very personable and pleasure to work with. I hope to do business with Aiman and Toyota again in 2 years when I return my lease and get another Toyota. The whole team made my experience very pleasurable and I will be sure to recommend IRA Toyota to everyone. More
by jmperry70
Employees Worked With
Aiman Varoqua
June 10, 2014
Sienna LE 2012 Last month I wanted to buy a minivan for my growing family, and through my research I saw IRA had few used Toyota Sienna 2012 models with a decent pri Last month I wanted to buy a minivan for my growing family, and through my research I saw IRA had few used Toyota Sienna 2012 models with a decent price. Few days later I walked into the used car sales where I met Leo Araujo (sales advisor), from the get go he welcomed me to the shop and asked me what was I was looking for. Once I explained to him that I was interested in seeing the available Toyota Sienna, Leo took me to their inventory and I liked couple of the vans (low milage and looked clean) and I test drove them. The first one I tested had leather seats (good for me) but I noticed cosmetically it wasn't as good as the second Sienna which was extremely clean (previous owner took care of it). So I decided to buy the second cleaner van. Leo was honest about the price of the car, we agreed on a price and made a deal. Soon Leo started the process of making sure the all the paper works are done so I can drive the car home that same day. Leo delivered his promise and I was able to take the car home at the early evening of that same day! I had to come back the following day for inspection sticker. I love the 2012 Toyota Sienna LE I bought with 22K miles. My overall experience was good, I recommend IRA Toyota. Like wise I recommend Leo, he's knowledgeable and will make sure that you find what you're looking for without pressuring you into something you don't want. The key is that you have to know what car fits you and do your homework before you go to any dealer. More
by cumar
Employees Worked With
Leo Araujo
May 01, 2014
Aiman is Awesome We visited many of the dealerships in the North Shore area. Ira Toyota is the only one we visted twice! Aiman V made us want to go back! His product We visited many of the dealerships in the North Shore area. Ira Toyota is the only one we visted twice! Aiman V made us want to go back! His product knowledge and customer service is excellent. We would recommend going there first and you won't have to go anywhere else! And ask for Aiman because he's the best! More
by NelsonandKC13
Employees Worked With
Aiman Varoqua , Aiman Varoqua
April 29, 2014
truck damaged while in for oil change Review of Paulo Dineen, Lorraine Obrien, Kathy Kidik Our truck was damaged while it was there getting an oil change and inspection sticker and their Review of Paulo Dineen, Lorraine Obrien, Kathy Kidik Our truck was damaged while it was there getting an oil change and inspection sticker and their response to our issue was rude and un helpful. Paul Dineen actually said he would be right back and sent someone else to tell us they are not taking responsibility for the damage. Before noticing the damage when we got home we were made to wait for almost 4 hours and missed a doctors appointment. They told us it would take an hour and a half and at most an hour and 45 minutes. Almost 4 hours later we had to to push to get any attention as to why the truck was not finished yet. The wait and the rudeness was bad enough to never go back but then to find the damage in the new truck that hardly gets used and to be spoken down to by both Lorraine Obrien and Kathy Kidik, we were left stunned and very upset. We told Kathy that we would notify corporate and she said go head, we are not taking responsibility for the damage. Review Of Ira Toyota Irene P More
by Irene2207
Employees Worked With
Paul Dineen
April 28, 2014
Very disappointed IRA is a well known name and I have always believed it to be a decent dealership. Our salesman was on us before we even got out of our car. Everything IRA is a well known name and I have always believed it to be a decent dealership. Our salesman was on us before we even got out of our car. Everything we saw was way over priced and had high mialege. Our sales man complained about his feet and only wanted to sit at his desk and lecture us on how if we see the right car we should buy it and not to shop until we are at that point. We told him various times we were willing to pay cash for a car right then and there if he shows us the right one. The list of cars I printed from their website that morning was no help either. The price on the only car (of 4) that was there was higher at the dealership and he couldn't show me the car because "the keys are lost" and the other three were MIA according to him. Maybe another salesman would have been able to make it happen, but I won't be going back there anymore and would not recommend it. More
by Rachel.Sargent2136
Employees Worked With
Frank Moshirfar
April 22, 2014
Average Experience - Do not expect too much from here. I purchased a used Toyota from this dealership. The experience I had was average, if not below average. I first walked into the dealership, trying I purchased a used Toyota from this dealership. The experience I had was average, if not below average. I first walked into the dealership, trying to purchase something I saw on their internet inventory - very low millage and way below the average price. I even made an appointment to test drive the car that day, only to find out that the car is actually in shop and also somebody put a deposit down for the car last night so it's not available. I do not believe this and I think the car never existed. But that's okay, if it's too good be true, it's too good to be true. And this was an expected "bait and switch" gimmick for car dealers like them. Since the car was not available, the sales guy showed me other cars. He was okay. He did his job fine and was knowledgeable about cars. He did not have an excellent customer service or anything, but he didn't push me into buying something I didn't want either. So after looking at other inventories, I actually found something that works for me. So I decided to purchased a car. I knew getting me into buying other car was probably something they were trying to do from the first place, and the car was beyond my budget. But the price was not too bad compared to other dealers, and they offered me 1.9% loan, so it was a fair deal overall. The worst experience definitely comes from the finance manager. These guys are very persistent into selling customers an extended warranty. My guy tried to talk me into buying this $2600 peace of mind for about 2 hours, giving me many discounts and telling me over and over how I'm stupid not to get this "hot deal". It's a tell-tell sign that it's not worth it for customers if they are pushing it so hard. Since if it's really worth it and would save everyone tons of money like they say, they probably won't be trying to push it so hard. It was hard to shake off this shady deal from the finance manager, but I ended up getting a reliable Toyota with a fair price and that's not so bad. I do not recommend this dealership according to the experience I had. But if you want Toyota and live close by like me, maybe it's okay to visit here. But If you go, don't expect anything exceptional and be careful with their tricks and gimmicks. Also, expect to spend a good amount of time there as their internet inventory is not always true and you would actually have to check the inventory in person. I recommend Honda Gallery in Wakefield. Their customer service is fantastic and they don't work with commission so there's no pushing there. More
by JoshR01
Employees Worked With
Not listed
