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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,225 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,225 reviews

October 24, 2023

Best service! Clean friendly place to wait, went the extra to get things done. I have moved but drove back to have them service. More

by Debrog67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen mahan
Report | Print
Nov 01, 2023 -

Ira Toyota of Danvers responded

Experiencing the best service, a clean and friendly waiting area, and the willingness of Ira Toyota of Danvers to go the extra mile are all positive aspects of customer service. It's impressive that you drove back to have us service your vehicle even after moving. Thank you!

October 23, 2023

I bought a new RAV Prime from them. Being from CA they weren't able to register it immediately. Not only did they Lyft me a ride from the airport to them but also to Fitchburg. Knowi More

by sipbiz
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gabe in finance , Joel Martinez
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Oct 25, 2023 -

Ira Toyota of Danvers responded

It's heartwarming to hear about the exceptional service provided by Ira Toyota of Danvers during your purchase of a new RAV Prime. Our assistance with arranging transportation and providing a rental car shows our commitment to ensuring your convenience and satisfaction, even in unique circumstances. Your positive experience and appreciation for our service are greatly valued!

October 23, 2023

Have always had great experiences with Ira Toyota. Bruce in the service center is very helpful. Thank you for taking care of my RAV. More

by Tinaelliott102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Report | Print
Oct 25, 2023 -

Ira Toyota of Danvers responded

It's wonderful to hear that you've consistently had great experiences with Ira Toyota of Danvers and that Bruce in the service center has been very helpful in taking care of your RAV. Reliable and helpful service is important for maintaining your vehicle. Your continued satisfaction is valued!

October 23, 2023

Jim Haskell was wonderful. Super friendly and explained everything we needed to know. I wou seek him out again. More

by Chrave50
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Haskell
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Oct 25, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that Jim provided you with a wonderful experience, being super friendly and explaining everything you needed to know. Having a helpful and knowledgeable representative like Jim can make a significant difference. Your positive experience is appreciated!

Oct 25, 2023 -

Chrave50 responded

Email. Chrave50@gmail.com

October 18, 2023

Oil change took 2 hours and they did not latch my hood. Driving home, hood started vibrating and making noise. Had to pull over and re-latch it. Texted the service person and only received an apology. Som More

by SBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aiden
Report | Print
Oct 20, 2023 -

Ira Toyota of Danvers responded

Thank you for advising of this concern and we apologize for this issue. The team strives for quality workmanship and this shouldn’t have occurred. We have reached out to you directly to review. We appreciate your business and hope to regain your trust. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

October 18, 2023

Matt the service advisor is amazing he was such a treat. Wilson a precious advisor was horrible he would Harass women, he actually had many complaints all from women he would bother. He once had a mechanic More

by Corysulls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bunomo
Report | Print
Oct 19, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback. It's great to hear that Matt, your service advisor, provided you with excellent service. Your feedback helps us improve and provide better service to our customers. We hope to have the opportunity to serve you in the future.

October 17, 2023

Helpful from salesman and the finance. Simplify process, focus on customer needs in fast pace. Love it!!! More

by KHANGAN120
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiman Varoqua
Report | Print
Oct 19, 2023 -

Ira Toyota of Danvers responded

We're delighted to hear that you found our team helpful, the process simplified, and a focus on your needs in a fast-paced environment. Your positive feedback means a lot to us, and we aim to make the customer experience as smooth as possible. Your satisfaction is our goal, and we're here to help. Thank you for choosing us!

October 15, 2023

A good seller in general. I don't have a good experience with financing and every time I go to the service center I spend a lot of time waiting. More

by miljan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ida Lifo
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October 13, 2023

I bought my truck from Ira because of the service department. I made to correct decision. The service department is top flight. When I'm in the market for a new truck, I will go back to Ira. More

by George02176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arena
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Oct 17, 2023 -

Ira Toyota of Danvers responded

It's great to hear that you made the right decision in choosing Ira Toyota of Danvers, not only for your truck purchase but also for their top-notch service department. Your satisfaction and loyalty speak volumes about the quality of service you receive. We'll be more than happy to help you again.

October 12, 2023

I went to Ira Toyota to do oil change and rotated tires they did it excellent job More

by Olivo6953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not the name
Report | Print
Oct 13, 2023 -

Ira Toyota of Danvers responded

We're delighted to hear that Ira Toyota of Danvers provided you with an excellent oil change and tire rotation service. Your satisfaction is important to us, and we're here to ensure that you receive top-notch service every time. Thank you for choosing us for your service!

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