Ira Toyota of Danvers

My husband and I bought a used Toyota Certified Corolla. When we got home and inspected the Corolla it was very dirty and was definately not cleaned. It even had a hole in the drivers side floor mat. We had When we got home and inspected the Corolla it was very dirty and was definately not cleaned. It even had a hole in the drivers side floor mat. We had to scrub dried up food off of the seats and other parts of the car. It was pretty disgusting. The sad part is that I have written 2 emails to Toyota and have not received any communication from them at all. We are very surprised that such a well known company would not want to satisfy their customers and at least respond to a disatisfied customer. Suzanne and Mark Workman More

I would just like to say that I am very disappointed in your dealership right now. I would first like to say that I have purchased two vehicles in the past and my wife has purchase one. I visited your deal your dealership right now. I would first like to say that I have purchased two vehicles in the past and my wife has purchase one. I visited your dealership a couple of weeks ago looking to trade in my honda ridgeline for a new Tacoma TRD package. However, I was only offered 16,000 and that would not work for me financially, I thought that offer was a little low, but anyways it didnt work out for me. Also, the salesman just walked away from me without out shaking my hand and saying have a good day, "ignorant guy i guess". Let me get the point......I just went to Boch Toyota and they offered me 19,000 for my ridgeline. I was shocked, I thought they were also going to say 16,000, I guess not. So, it looks like my "go to" dealership was going to rip me off by 3,000. I thought I was part of the family, ha. I will never do business with you guys again nor will my wife and other you will never get a recommendation!! As for the salesman....I will never forget it! My comments will also be going to the BBB. More

Saw 2113 Avalon on their webpage. Called to confirm price etc. Was told it was correct and she confirmed price with sales. In giving credit card deposit she informed me they would not hold car more than 3 d etc. Was told it was correct and she confirmed price with sales. In giving credit card deposit she informed me they would not hold car more than 3 days. I was coming from Florida so asked to speak with manager. He proceeded to tell me in no uncertain terms that ad on website was in error. Having had numerous offers from other dealers which I had rejected over the 5hrs of back and forth I was needless to say VERY,VERY upset. I feel the ad was a misleading hustle. Rest assured IRA dealerships will never be recomended by me.VERY VERY unprofessional More

I visited Ira Toyota of Danvers this weekend to test drive a used 2010 Toyota Corolla. The car I was interested in (red, certified used, 26k miles) was advertised on the dealership's website for $11, drive a used 2010 Toyota Corolla. The car I was interested in (red, certified used, 26k miles) was advertised on the dealership's website for $11,523 or more than $2,500 below KBB value. What a great deal, I thought. I confirmed the night before my visit that the car was still available. I called again the next morning just to make sure, since I had asked my friend to meet me there (he's the "car guy") and we both have to drive over 45 minutes to an hour to get to the dealership. The sales person I spoke to (Gary) assured me that the car was still available, so my friend and I both made the trip to get there at noon, right when the dealership opened. When we get there, we ask for Gary who brings us to the car we were supposedly interested in, gives us the keys and tells us we can take the car for a test drive. The problem is, upon closer inspection, the car he showed us wasn't the one we had seen in the advertisement. It took us a few minutes to realize this, since it just so happens that they have another car in their lot with the exact same specifications (2010 Toyota Corolla, red, certified used, 26k miles) but also happens to be $3,000 more expensive. When we inquire about the car that was advertised for $11,523, Gary flips through his list of vehicles and says, "oh no, that car was just sold this morning - in fact, there are people in the office finishing up the paperwork as we speak." The dealership opens at 12, we got there at 12:10 pm and somehow the car was sold in 10 minutes after being listed on its website for more than a week. What a load of baloney. The short story is this dealership blatantly employs the "bait and switch" strategy, which is illegal under Massachusetts law (940 CMR 3.02(3)). They lure you into the dealership with a great deal on a car, with no actual intention of selling you the car that is advertised. When you show up, the car either miraculously gets sold minutes before you arrive, but lucky you, we have many other cars that may interest you. Or, they have another car with the exact specifications in their lot, so they can claim the, oh, I thought you were talking about this other car when we spoke on the phone. To confirm that this truly wasn't just a coincidence and that I wasn't being overly cynical, I chatted with an internet sales representative twice today, and "Great news! I'm showing that vehicle to be in stock in my system." The car also remains to this date advertised on the dealership's website. Despite all of the negative reviews on Yelp, the Better Business Bureau, and other websites, I gave Ira Toyota of Danvers the benefit of the doubt. What a mistake. Like most people, I don't always enjoy the process of buying a new car. It doesn't help when you have dealerships like Ira Toyota of Danvers that employ dishonest tactics and are willing to take advantage of people. One or two or even three bad reviews of a business can be an aberration - no business is perfect. But at some point consistent negative reviews say something about the way a company and its employees run its business. STAY AWAY. NOT WORTH YOUR TIME OR ENERGY. More

I went on line to review the pricing of the 2010 Toyota Camry and Corolla with low miles. Based on a visit to the Manchester store I decided to drive to Danvers as they had the same cars less miles for Camry and Corolla with low miles. Based on a visit to the Manchester store I decided to drive to Danvers as they had the same cars less miles for about $500 to $1000 more. My experience can be best summed up by the following: 1. Meet sales person who spent a total of two minutes with me as he was busy. 2. I explained what I was looking for, told not sure if still have them in stock (fumbling through his papers in his pocket) 3. I was told to wait for a few minutes go look at the cars out front and behind the building. (It was a wonder time looking for an hour plus, the lanky salesman never tried to track me down). 4. I was went through the on line ads on my smart phone trying to match cars with the ads, I actually found one way in the back (in the price range I would have considered) 5. When walking back to the Used Car Sales Building I decided to call my wife to see if it was okay to make an offer on a 2011 Corolla (just over $14k, still being advertised) it was just outside the budget (but what the heck). 6. I finally found the same salesman who apologized for forgetting I existed. I asked about the car, was told it was in Framingham and was not for sale as it had a cracked frame (Not sure why it is even on the web site (been there for a while). 7. I tried to get other information on other cars I was interested in, he again fumbled through this paper work, mumbled and decided I was not worth his time and walked away. 8. At this point was in amazement in the lack of customer service and decided to leave. but before I did I went back to the main showroom asking nicely to speak with the manager on duty. 9. After a 10 minute wait, Lenny (?) came out, greeted me and asked how he could help. 10. I did not go off on him, I explained to him my frustrations with the other department and the total lack of customer service (It builds or can kill a business). 11. Lenny was nice enough to apologize for the other teams failure, and even offered a 2013 Corolla as a very deep discount (I turned it down as it was outside of my budget). I thanked him and left. 12. As I was leaving I got a call from the internet sales team and the asked how it was going. I explained my frustrations and disbeliefs at what had happened. 13. I was asked to please go back and speak with one of the used car managers who was on duty (I can not remember his name). I was told he would make good and try to assist. 14. I did return and speak with this guy. The same sales man was asked by the manager why he did not help, he proceeded to come up excuses for his behavior and attitude (no apologies). 15. The manager did not look up much (head buried in a computer screen) trying find a 'deal' . He did mention a new 2010 trade in , that after certification, (low miles) that he was willing to take a few hundred off to help make up for the bad experience, 16. I was flipping through the ads and asked about a 2012 Corolla advertised, asked if there was anything he could do (i.e like take the same discount as was just mentioned on the other car). He was silent for a minute state the car was already listed at a loss (Loss Leader), asked if I had a trade, I said no, I am paying cash, he said no discount since I was not going to trade anything, he did not want to lose any more money. I left a few minutes later. I sent an email to David Tabares, lead sales manager at this place, to let him know what happened.... Still waiting for a reply. Not much else to say More

Very rude and passive aggressive. Acted like my issue wasn't a big deal and brushed it off. Will NEVER go back to have my vehicle serviced there. wasn't a big deal and brushed it off. Will NEVER go back to have my vehicle serviced there. More