Ira Toyota of Danvers

Had a great buying experience at Ira Toyota of Danvers. Edwin was a huge help with the process of purchasing a new Camry. Very friendly, knowledgeable, and professional. Responded to texts promptly when I Edwin was a huge help with the process of purchasing a new Camry. Very friendly, knowledgeable, and professional. Responded to texts promptly when I had questions too, which I appreciated. Went in looking for a TRD I had recently seen online and he told me the wait time would be ~45 days for delivery, but that they could look around New England and try to get one sooner. They ended up finding one that same week and letting me know as soon as it came in a couple days later. Drove away with the car shortly after. I also received a fair offer for my trade. At the end, Kenny in finance/management was friendly and helpful, albeit slightly pushy (which I can respect), with closing the deal. Overall I couldn’t be happier with my experience here purchasing my first Toyota. More

I pulled in for my 10am appointment for routine complimentary maintenance and it took forever before I was helped. All the cars around me (front, side, back) had people helping them out. Nobody cam complimentary maintenance and it took forever before I was helped. All the cars around me (front, side, back) had people helping them out. Nobody came besides the initial "your advisor will be with you shortly". They need a better system with the first-come, first-serve basis. They told me it should take 1 to 1.5 hours and I wasn't out until 2 hours later. It shouldn't take that long for a simple maintenance with an appointment. I went to check to find help and the only person helpful was Nick (he might be a manager) who helped me go to the back to check the status. Everyone is either busy or doesn't try to help (bad customer service). At Woburn Toyota, we don't have to wait that long and they either call/text you when the car is ready instead of the advisor trying to look for you everywhere in the waiting area. They should learn from Woburn Toyota on that aspect. I didn't work with Ida this time but she was my sales rep when I bought my car and she's wonderful. More

Fazal is very passionated and knowledgeable salespeople. I will definitely recommend him to all my friends and clients who need to buy a new car. I will definitely recommend him to all my friends and clients who need to buy a new car. More

Nice service and very organized with details and explanations. The sale person is very knowledgeable and helpful. explanations. The sale person is very knowledgeable and helpful. More

I have been using this dealership since I purchased my car there five years ago and I have been very happy with the service. car there five years ago and I have been very happy with the service. More

4 hours for an oil change is a bit excessive to have to wait for an express service. wait for an express service. More

Very frustrating to deal with Ira Toyota. They tried to up sell me on repairs through a text message that they later acknowledged were not necessary. They also didn’t fix the “rubbing sound” They tried to up sell me on repairs through a text message that they later acknowledged were not necessary. They also didn’t fix the “rubbing sound” with the right front tire. More

I have always been satisfied with my salesperson and the service I receive. I will definitely return. service I receive. I will definitely return. More

The guy was to rude to me is not good for the costomer tkank you. tkank you. More

The best part of the dealership is Matt Buonomo. If it weren’t for him I would go to any Toyota dealership for service. If it weren’t for him I would go to any Toyota dealership for service. More