Ira Toyota of Danvers

I was highly impressed with everyone we worked with at IRA Toyota in Danvers. The first person to greet us was Ricky. He immediately sat us down and listened to what our needs were. He didn't try to se IRA Toyota in Danvers. The first person to greet us was Ricky. He immediately sat us down and listened to what our needs were. He didn't try to sell us something we didn't want, he got us exactly what we wanted, without the run around. Both he and Louis answered all our questions and made us feel comfortable with our purchase. Even the finance process was stress free. Melissa went over everything in detail and also answered our questions. The day of delivery Ricky throughly went over the vehicle and gave us a tour of the service department. I would highly recommend IRA Toyota to anyone. Like many people I dread the whole car buying process. IRA Toyota turned this around for me. I will be sure to recommend IRA and their highly qualified staff. Thank you! I love my new highlander!! More

this dealership is awful i call on monday tell them i have a shift indicator bulb out on a 2008 scion. i schedule service for the following saturday it goes in and they tell me they dont have the bulb th have a shift indicator bulb out on a 2008 scion. i schedule service for the following saturday it goes in and they tell me they dont have the bulb they have to order it. wouldnt you think they would have orderd the godam 3 doller bulb before i went in there instead of wasting my time droping it off for nothing. then there suppose to check fluids and do a free car wash with every service at least thats what it says on the website.my car wasnt cleaned my windsheild washer fluid wasnt toped off and neither was my oil overall shitty service More

went there for a oil change after about two hours one of the techs came into get me to say they smashed the front end of my car pulling out of the garage. they wanted to just repaint the bumper instead of r the techs came into get me to say they smashed the front end of my car pulling out of the garage. they wanted to just repaint the bumper instead of replaceing the cracked bumper i had to yell and scream in there dealership before they would replace the bumper.they took two weeks to repair the car they gave me a gas guzzling rental which they said i couldnt put my dog in. this dealership sucks do not trust them they have too many young kids working as techs and if they see a sports car they want to race it out of there and smash it up More

Ricky Arora was a great salesperson and we liked that we were able to deal with Louis the salesmanager directly. Pricing was better than at other dealerships that had comparable cars. After purchasing the were able to deal with Louis the salesmanager directly. Pricing was better than at other dealerships that had comparable cars. After purchasing the car, Ricky was able to quickly coordinate with the service department the Autobahnd protection that we purchased. Thanks! More

I went in to the dealership with the hope of trading in my car for a new Prius. I wasn't sure if this was possible and I also had in mind the Yaris. These two cars are obviously in two different prices r my car for a new Prius. I wasn't sure if this was possible and I also had in mind the Yaris. These two cars are obviously in two different prices ranges. Ricky was my salesperson and he was not at all pressuring me in to either car or in to a sale. He was very patient as I thought about the options in front me. He presented my financing options and gave my partner and I a few minutes to talk alone. In the end, we ended up trading in my car for the Prius. Additionally, Mike the business person who handled our paperwork, was really nice and informative about the extended warranties and why we should opt in or out of them. Again, I feel as though both Ricky and Mike were super friendly, informative and not pressure sales people and this is why I would return back to them. More

This is my first Toyota purchase and the "car buying" experience was excellent. We dealt directly with a sales manager on the pricing rather than waiting for the sales person to run back and forth durin experience was excellent. We dealt directly with a sales manager on the pricing rather than waiting for the sales person to run back and forth during the negotiation process (which has been my experience with Honda). Our sales person was Ricky Arora who brings customer service to a new level. Ricky was very professional, polite, patient and knowledgeable of the Toyota products. The sales manager, Lewis, was very reasonable to work with. In addition, Lewis was also very professional, polite, patient and knowledgeable. I told Lewis throughout the process that they had earned a customer for life based on how well the overall process went. We also purchased a new car for my wife because she was so pleased with the available options in the Toyota products and Ricky was very helpful in her decision making process. Finally, Melissa was the business/finance manager we dealt with who was fantastic. I would highly recommend IRA Toyota in Danvers on route 114. More

I have been to quite a few dealerships in my day and have purchased a few new cars. However, this is the first time i can honestly say i had a good experience. What made this such a good experience was the purchased a few new cars. However, this is the first time i can honestly say i had a good experience. What made this such a good experience was the friendlyness and, more importantly, honesty of both chris okafor and louis ryant. I will not only be back again but will highly recommend thse two gentleman to my friends and relatives More

The staff was very friendly and knowledgable. Even on a Scion purchase, which most people don't know is a "No Hassle" sale (meaning everyone pays the same price), they worked with the maker of my Trade to Scion purchase, which most people don't know is a "No Hassle" sale (meaning everyone pays the same price), they worked with the maker of my Trade to get me the best price for my trade in. I feel like I got the best deal I could get anywhere and I love the car. More

Staff knew their stuff and helped made the trade-in as smooth as possible. They were able to get my monthly payments on my new Scion tc to a lower level unlike another dealership I visited prior to coming smooth as possible. They were able to get my monthly payments on my new Scion tc to a lower level unlike another dealership I visited prior to coming to Ira. I appreciated how honest the staff was and how clean and comfortable the place was. More

I got to IRA Toyota via an excellent, Claifornia-based car buying service called Carsala. So my rating does not include any experience with the price-negotiation phase of the process. Ricky Arora picked car buying service called Carsala. So my rating does not include any experience with the price-negotiation phase of the process. Ricky Arora picked up completion of the sale after that and raised the bar for me forever for what I should expect from a car dealer. He was responsive, timely, efficient, hardworking, and could teach master classes in customer service. His attention to detail, concern for how we were experiencing the buying process was remarkable. Even when things at the dealership got very busy and he had to attend to other customers he went out of his way to tell us what we were waiting for, why, and for how long. No longer will I believe that the structure of the car industry "forces" car dealers to be the way the are typically viewed. Ricky proves that even within the difficult business model most car dealers work under, one can still be a caring, customer focused human being who acts with integrity. The reason for my "4" rating" on overall experience had nothing to do with the salesperson, but with the final stage of the process with the business manager. He was also great personally--friendly, respectful, interested--but I didn't appreciate the way that phase of the process is structured--where huge quantities of complex and expensive options are presented, with financing rates tied to what options, if any, are chosen. This is NOT a criticism of the business manager, but of an industry-wide business model that puts pressure to consider and buy complex options right at the tail end of the process when what one really wants to do is get the keys and go! (Next time I'll know to research the price of options from other dealers and sources before going to closing.) I would absolutely recommend Ira Toyota to friends and colleagues--and hope that Ricky could go to work running customer service standards and training for the industry! More