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Ira Toyota of Danvers

Danvers, MA

4.4
1,779 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,779 reviews

January 10, 2025

I waited more than 3 hours for a simple service appointment with nothing wrong with the car More

by michaelnorris3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Fair
Jan 11, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the duration of the visit. We have reached out to you to further review the concern and we hope to connect soon. We strive for a timely experience and also have complimentary Lyft or shuttle services for customers unable to wait. We value your business and you’re welcome to contact the general manager Mark Giovanni back at 978-739-3718.

January 10, 2025

This time I don’t like Ira Toyota Danvers, service was poor based on my experience More

by gtvenkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Jan 11, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet with your expectations. Thank you for taking our call and we hope to speak further about your concerns. We strive for an exceptional service experience and you satisfaction is important to us. You are welcome to return the call to Mark Giovanni the general manager at 978-739-3718.

January 10, 2025

This was my 2nd visit seeing Rick Harper as my advisor, he is always so corteous, professional and well prepapred to answer questions or find answers. He communicates effectively. As a Toyota customer fo More

by Patty Z.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Encarnacion (Sales) & Rick Harper (Service)
Jan 12, 2025 -

Ira Toyota of Danvers responded

Hi Patty, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2025

My service manager, Mr Gomes was polite, efficient and personable. I am more than satisfied with my vehicle repairs More

by zamtobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. GOMES
Jan 10, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 09, 2025

I am in FL and the car I leave in Gloucester is at my son's and I would not start. He had it towed ti IRA. Mr Brewer did a great job communicating with me and my son and everything worked out. Great job. More

by rhybels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brewer
Jan 10, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 09, 2025

My service advisor, Lynda Fair, was informative, professional, and helpful to me above and beyond everything I could wish for. Thank you Lynda! More

by Nrkeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Fair
Jan 11, 2025 -

Ira Toyota of Danvers responded

Hello, we're happy you found our staff to be so helpful during your experience here at Ira Toyota of Danvers. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2025

Great service, Consultant Advisor Mr Alcantara very professional! Excellent coffee machine as a complimentary! Very easy to schedule online! Thank you all More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Alcantara
Jan 09, 2025 -

Ira Toyota of Danvers responded

Hi Frank, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2025

There were oily smudges all over the inside of the driver side door that they left there after my maintenance appointment today. They could have at least wiped them off after they were done. More

by Caggi877
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave I think
Jan 10, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the cleanliness concern. We have reached out to you directly to review addressing this to your satisfaction and hope to connect soon. The team should have taken better care in this situation. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

January 06, 2025

The the service was fast clean the waiting area was very nice and has refreshments and tv. More

by M Christie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Cooper, Ernst Jacques, Bryan Gonzalez Adames, Carl Caporale, Jim Haskell, John Arena, Jose Cruz, Oliver Encarcion, Sage D'Entremont, Sean Leonard
Jan 06, 2025 -

Ira Toyota of Danvers responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 06, 2025

“I recently leased my second vehicle from Ira Toyota of Saco, and once again, the experience was outstanding. The customer service here is top-notch, and I couldn’t be happier with how everything turned ou More

by DBurg3004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
Jan 07, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. We hope you have a great day!

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