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Ira Toyota of Danvers

Danvers, MA

4.3
2,207 Reviews

99 Andover St

Danvers, MA

01923

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Showing 2,207 reviews

October 18, 2025

Awesome service very polite not along wait time nice people close and convenient No problem More

by Richard Coviello 430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 20, 2025 -

Ira Toyota of Danvers responded

Hi Richard, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

Not for service anyway. It was almost a 3 hour wait for an oil change with an appointment. If you don't have staff don't book like you do. Staff and tech was great. Time More

by kim b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Breen
Oct 20, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any duration concerns. Glad to hear the team served you well otherwise. We appreciate your patience and your business. You are welcome to contact us or the general manager Mark Giovanni directly at 978-739-3718 to further review any concerns.

October 16, 2025

overall good. 2.5 hour estimated wait turned into 3.5 hour wait. truck was not washed. service could be better. More

by gdellarocco1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nate
Oct 18, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. We strive for a timely experience and to have the vehicle run through the carwash when it’s fully operational. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 to further review any issues.

October 15, 2025

Purchase of my RAV4 very easy. .,,however I waited 3 hrs for an oil change!! I had an appt arrived 10 min ago early and still waited 3 hours….so did the gent man sitting next to me! More

by patkavanagh83
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Oct 18, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the duration concern. We should have done better and we appreciate your patience. We appreciate your business and the team will be in touch. You’re also welcome to contact the general manager Mark Giovanni directly at 978-739-3718 to review any concerns.

October 15, 2025

Best service we have ever had leasing a new car. Our sales guy Jack was the best! Total smooth process. More

by Katv123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Monzi, Mark Giovanni
Oct 16, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 09, 2025

Great service department experience. From drop-off to pickup… Excellent communication and great overall experience with the process. My daughter said, “Bruce is the man!”. Would highly More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer, Mark Giovanni
Oct 11, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your review! Our team strives to provide excellent service, and we're thrilled to hear you had a great experience. We'll surely pass along your kind words to Bruce, and we appreciate your recommendation. Thanks for choosing us!

October 08, 2025

I had a new key fob programmed for my 2021 tundra. The program the key fob and cut the new key in about an hour and a half. No problems everything went very smoothly. More

by danmccarthy206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Oct 11, 2025 -

Ira Toyota of Danvers responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 08, 2025

There' was a bit of a wait 4 hours to be exact for a oil change and tire rotation . But over all I wasn't even bothered . Ira Toyota of Danvers has a very nice and professional establishment. They cater More

by Js213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Pimental Advisor
Oct 11, 2025 -

Ira Toyota of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 07, 2025

All staff are very friendly and professional. Very comfortable waiting area! But the waiting time is a little longer than I expected. I still give a 5 stars overall. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 09, 2025 -

Ira Toyota of Danvers responded

Hi Tiffany, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2025

Great Job! Willmi was very attentive and helpful. Waited a fair amount of time, I would recommend this location more More

by riveraantonio66666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willmi
Oct 05, 2025 -

Ira Toyota of Danvers responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Danvers. Thanks for the recommendation, and have an amazing day!

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