Ira Toyota of Danvers

My dashboard had been going out for over 6 months in my car's over 2 years old. The dealership took some time in trying to figure out the problem and eventually told me it was my problem and not a warranty car's over 2 years old. The dealership took some time in trying to figure out the problem and eventually told me it was my problem and not a warranty issue. They said that it was Toyota who was driving this decision. My rep was great and the service manager was very pleasant. But ultimately they did not take my side and were going to charge me for the repair. They courteously informed me that I should contact Toyota Customer service which I did and got an unbelievably helpful rep quickly. I told him my story and he thought it odd that it wasn't a warranty Repair and then quickly informed me that there was a recall on this issue just Issued. My car was then fixed and and all is Well. My problem is that the dealership Did not seem to be on my side as they were trying to"replicate" the problem and they could not. Because they could not Figure out the cause of the problem they laid it at my feet. Again they said Toyota drove their decision but Toyota Central informed me quickly They did not and would not have denied my repair. Also one would think that the dealer would have known of the recall even if they came out several days before. More

Great experience with Adolfo and Jesse. I felt like they had my best interest in mind as I was picking out my car. Very friendly. I felt like they had my best interest in mind as I was picking out my car. Very friendly. More

They didn't have my part in stock. I set up an appointment to come back. Then I waited at least 40 minutes for my vehicle to be brought out to me, even though no work was being dow to I set up an appointment to come back. Then I waited at least 40 minutes for my vehicle to be brought out to me, even though no work was being dow to it. The delay caused me to lose 2 hours of pay as I was late for work More

New service area is very nice. My wait time was 35 minutes. Was surprised. Al Patel went over all my questions with patience. My only issue is that the chairs in your waiting area My wait time was 35 minutes. Was surprised. Al Patel went over all my questions with patience. My only issue is that the chairs in your waiting area are very uncomfortable with that back wedge and the internet is now very slow. Otherwise I was very pleased with my service today. More

Very helpful and goes the extra mile to make their customers feel important Would definitely by a Toyota product customers feel important Would definitely by a Toyota product More

My recent visit to this dealership was unfortunately disappointing from start to finish. This was my second time coming here for service. The only reason I returned was because my first visit had been e disappointing from start to finish. This was my second time coming here for service. The only reason I returned was because my first visit had been excellent thanks to the professionalism of my original service advisor. Sadly, this time was the complete opposite. The service advisor (Denise) I worked with on this occasion was abrasive and dismissive. She consistently interrupted me mid-sentence when I tried to explain the service I needed, and her demeanor made me feel as though my presence was an inconvenience. When I attempted to clarify my requests, she gave the impression that I was speaking a foreign language. While I hoped her attitude might improve, even her follow-up call the next day was curt and difficult to engage with. When I returned to pick up my vehicle, the checkout process was similarly disappointing. After being handed my keys, I was left to wander the lot to locate my car on my own. A small gesture such as escorting customers to their vehicles would greatly improve the overall experience and demonstrate a stronger commitment to customer care. It’s worth noting that I was presented with a number of additional service recommendations. With a more professional and customer-focused approach, I likely would have considered approving some of them. Instead, the lack of courtesy and effort left me unwilling to move forward with anything beyond the bare minimum. To be candid, if the service at the Toyota dealership in Lynn, MA, weren’t significantly worse, I would not consider returning to this location. More

Outstanding service as usual but new “hospitality “ atmosphere” is very much appreciated. Thank you-will be back atmosphere” is very much appreciated. Thank you-will be back More

Gus the salesman and Pedro the finance person were awesome . Very professional and knowledgeable. We would recommend this dealership to others awesome . Very professional and knowledgeable. We would recommend this dealership to others More

Courteous. Too big and busy. Sent me home and back when they needed to keep my car overnight. Entire process required 3 visits including picking up my car and p Too big and busy. Sent me home and back when they needed to keep my car overnight. Entire process required 3 visits including picking up my car and paying for it this morning. More

I have Fianca tecnician who took me for service today,and she was great,flexible and helpful employee she was great,flexible and helpful employee More