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Ira Toyota of Danvers

Danvers, MA

4.4
1,780 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,780 reviews

November 01, 2024

Excellent service easy transaction will deal again Mark and Kenny were great and knowledgeable Thank you More

by rhpsld
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny lueng, Mark Giovanni
Nov 05, 2024 -

Ira Toyota of Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

November 01, 2024

Nothing but great things to say about every staff member! Sebastian Pereyra worked with me to find my new car and I could not be happier with the service. He was attentive, knowledgeable, patient, and very k More

by Impactanathletesfuture
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Pereyra
Nov 05, 2024 -

Ira Toyota of Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2024

Three hours to get an oil change this dealer obviously needs to learn respect for the customer's time More

by macrac13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 05, 2024 -

Ira Toyota of Danvers responded

macrac13, We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss this further, please don't hesitate to reach out to me. Mark Giovanni General Manager mgiovanni@Group1Auto.com

October 31, 2024

Received excellent service in every way, shape and form during my recent as well as previous visits. More

by rwelderkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Nov 02, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2024

Davis was an excellent help with everything that was needed during this visit to the dealer. Thank you More

by Magaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
Nov 02, 2024 -

Ira Toyota of Danvers responded

Hi Magaly, we're happy to hear you had such an excellent experience with Davis! Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2024

Not responsive when trying to call them after leaving messages. Communication b horrible. Nightmare experience. More

by Embrun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Robelo, Rich Morgan
Nov 01, 2024 -

Ira Toyota of Danvers responded

Embrun, Thank you for your feedback and we apologize for any concerns you have been experiencing with the transaction. We appreciate your understanding on our follow-up communications and are working to ensure your satisfaction. We will see you soon to complete the transaction and we are very responsive to the group text line we are in. Additionally, should you need further assistance you can contact the general manager Mark Giovanni at 978-739-3718.

October 29, 2024

Best service ever. Always kept in the loop. Usually don't take my cars to a dealership but this one only goes to the dealership and I couldn't be more satisfied. More

by Flippo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

October 29, 2024

I've never purchased a new vehicle and of course I was very apprehensive. My concern was that I could only afford a used pick up truck. After speaking with a sales rep and a manager i began to explore a n More

by hwck40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vadim , Mark Giovanni, Michael Robelo, Nick D'Agostino
Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with Vadim and Mark! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 29, 2024

Friendly service…very professional. Fair rates for a dealership service. Kept me aware about problems/potential problems with my car. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi Mike, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2024

Great experience. Quickly welcomed me, gave me clear information and made the process easy to understand. More

by TacomaDad81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Pineo
Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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