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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,247 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,247 reviews

September 26, 2025

Extremely long wait time for service- 5 hours for an oil change and tire rotation. No updates from the service rep, I had to check in three separate times More

by kemccabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Report | Print
Oct 02, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any duration concerns. The vehicle had a few maintenance items completed and diagnose time to review the apple car play concern. These items did take some time however the team should have been timelier and we appreciate your patience. Your business is important to us and the team will be reaching out to you to further review the issues. You’re also welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

September 26, 2025

Service department was not at the best and did not seem to care about my concerns and took forever. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department clerk
Report | Print
Oct 01, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. We’re glad to further review the details however we’re unable to with the information available. Your satisfaction is important to us and we value your business. You’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

September 25, 2025

It was quick and nice with coupon Made me come back for service Price was right More

by Labell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Report | Print
Sep 28, 2025 -

Ira Toyota of Danvers responded

Hi Labell, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

September 22, 2025

The advisor said the car would be ready by 1pm and it was done on time! More

by ryan05192012
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My advisor was great
Report | Print
Sep 24, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 20, 2025

Great service. Quick and well informed. service advisor kept me up to date on when my truck was done. More

by ruffrandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Sep 21, 2025 -

Ira Toyota of Danvers responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Danvers. If you have any further questions, please give us a call. We're always happy to help!

September 20, 2025

Good experience today: service was timely, courteous and well done for my 30,000 mile visit. More

by rfd70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seanna Walsh-Quill, Edward Cuevas
Report | Print
Sep 21, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

September 18, 2025

My service writer was excellent. He answered all my questions. I think it could have been a quicker visit but all in all I'm very pleased. More

by ferrtom71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Collier
Report | Print
Sep 21, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2025

I've been bringing my rav4 to this dealership for several years now, great service. More

by garyambush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Report | Print
Sep 21, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2025

Yancarlos Bonifacio has great customer service! :He was very patient and always available to help. More

by dinnerbells
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Report | Print
Sep 21, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! If you have any further questions, please give us a call. We're always happy to help!

September 18, 2025

I received a mailing from IRA advertising an oil and filter change for $9.95. My Toyota Tacoma truck needed an oil change so I decided to go for it. I really didn’t think that this could possibly happe More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Sep 20, 2025 -

Ira Toyota of Danvers responded

Hello Bob, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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