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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,056 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,056 reviews

May 02, 2025

Quick and easy service. The advisor was knowledgeable and helpful. The work was done in the time promised. More

by hoganc364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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May 04, 2025 -

Ira Toyota of Danvers responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

May 02, 2025

Terrific in every single way , highly recommended, great staff , great waiting room , great free coffee and fantastic bathrooms More

by ivanZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
May 04, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 02, 2025

Brought my 2024 highlander in for first 5000 service. My service advisor dave keep me up to date of everthing and said everything check out ok. Thanks More

by Bob414025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David rojas
Report | Print
May 04, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

April 30, 2025

Came in for basic service and was happy how things were handled by the Team More

by stephennapolitano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Mahan
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May 02, 2025 -

Ira Toyota of Danvers responded

Hello, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

April 30, 2025

Excellent experience always with the service dept at Ira Toyota. Advisor Rick Harper is terrific. More

by Joe D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
May 02, 2025 -

Ira Toyota of Danvers responded

Hi Joe, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 29, 2025

I would warn people about getting service here. I went in for my 15k check up & it cost me $288 When I purchased the car I spent an additional 6k for extended service. WELL.. you get in there & More

by b.cooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
May 01, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. Thank you for reviewing this further with us directly and glad that we were able to clarify all coverages accordingly. We appreciate your business and look forward to seeing you in the future. You’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever have any further concerns.

April 29, 2025

Excellent service department with superior customer service! I was kept informed every step of the way! More

by Rgoggin61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Report | Print
Apr 30, 2025 -

Ira Toyota of Danvers responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

Swift, Prompt, Fast, Speedy, Immediate, cheerful, Kind, Warm, Helpful, Pleasant, Smooth, Efficient, Smooth, bright, Courteous More

by Mike Farrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
Report | Print
Apr 29, 2025 -

Ira Toyota of Danvers responded

Hi Mike, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2025

Waited close to 5 hours then told part not available to fix the car . UNACCEPTABLE!! More

by Susanschaef
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willmi Espinol
Report | Print
Apr 30, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet with your expectations. This visit was for the diagnosis of a noise and as such part availability unfortunately couldn’t be guaranteed first visit. During the visit we apologize for any delays partly caused be some communication concerns. Your satisfaction is important to us and we reached out to you directly to further review the concern. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

April 28, 2025

Customer service was great! Thank you for accommodating us with ride share as it was difficult for us to get there. More

by Catherine.kendrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom chade
Report | Print
Apr 29, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

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