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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,152 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,152 reviews

July 11, 2025

eddie was nice guy thank you for everything great service and great dealer i appreciate it More

by melihcinaresk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
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Jul 13, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy you found Eddie to be so supportive during your experience here at Ira Toyota of Danvers. Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

Easy-easy. Dropped off my car and they call when it was done. Price was very competitive. The service advisor was great More

by aegomez03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seanna Walsh-quill
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Jul 14, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We hope to see you soon!

July 11, 2025

Efficient and polite. Nice amenities - waiting area and snack bar. Seem to always find something they can service on my vehicle (besides what I brought it in for) to the t More

by jgdol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willmi Espinal
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Jul 14, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2025

They need to improve the service. It's not fair that with an appointment for tire rotation, they delivered my car to me 4 hours later More

by chiquisodiablito
Recommend Dealer
Yes
Employees Worked With
Brian Crowley
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Jul 12, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the duration didn’t meet with your expectations.  We’re glad to further research the details however we’re unable to reference the visit with the information provided. The team works for a timely experience and we appreciate your patience. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

July 10, 2025

Wonderful service and no waiting especially if you make a appointment Everyone is courteous and always has a smile . I have been leasing my Toyota beginning in the year 2013 Great vehicle. More

by murphyjoann.robert2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
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Jul 12, 2025 -

Ira Toyota of Danvers responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 10, 2025

Have been happy in the past with sales and service however this past appointment for 15k service was over 3 hours when I was told 1.5-2.0 max More

by edzo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
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Jul 12, 2025 -

Ira Toyota of Danvers responded

We apologize for the extended wait time during your recent service appointment. We strive to provide efficient and timely service, and we understand your frustration. We will work to improve our processes to ensure a smoother experience in the future. Your loyalty and satisfaction mean the world to us, and we appreciate your feedback. Thank you for trusting us with your vehicle's needs.

July 10, 2025

Exactly what I asked them to do. Didn't push anything down my throat. I'll go back. More

by joseph.r.soucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper, and the service manager.
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Jul 13, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2025

Service was fine. The 3 hour wait for an oil change seems excessive. I thought that they would vacuum the front floor mats but I guess it wasn’t on the work plan. More

by Dave
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 13, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet with your expectations. We’re glad to further review the details of the visit however are unable to reference the visit with the information provided. We strive for a timely experience, and we apologize for any delays. We appreciate your business and hope we can connect with you. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

July 09, 2025

Angel P. Was great !! He called me twice to let me know how things were going! More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel. P.
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Jul 11, 2025 -

Ira Toyota of Danvers responded

Hi Lynn, thanks for your praise and kind comments about Angel. Please don't hesitate to reach out to us if there's anything more we can do!

July 09, 2025

It is a great dealership every one there where Friendly and understanding with me when I said to them that I forgot my wallet they actually got me a ride back home to get my wallet More

by Cenzi5885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Fair
Report | Print
Jul 11, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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