Ira Toyota of Danvers

Professional Friendly Knowledgeable Helpful Careing Negotiationable Lessons about truck Received truck in a timely manner Communicated with us during the entire Process. Overa Helpful Careing Negotiationable Lessons about truck Received truck in a timely manner Communicated with us during the entire Process. Overall very happy More

The staff was very helpful Jack and Elison was very professional and took good care of me. professional and took good care of me. More

Great customer service. I understand it takes time to fix a car and this time I took my car for brakes and oil change so I am satisfied with the service. I also was able to I understand it takes time to fix a car and this time I took my car for brakes and oil change so I am satisfied with the service. I also was able to use some online coupons that saved me a few $$. I find the prices a little high but again, i was able to save a few. More

Cleanliness, helpful employees, real time commitments, NO SALES PITCH, service outstanding, just overall good environment SALES PITCH, service outstanding, just overall good environment More

Bruce is a great representative for the company but the cost of replacing one switch was shocking cost of replacing one switch was shocking More

Dropped Tacoma off for service Tuesday evening. Had communicated with my Service Advisor several times over Wednesday due to recommendations and prices, and status of completion for Thursday. My S Had communicated with my Service Advisor several times over Wednesday due to recommendations and prices, and status of completion for Thursday. My Service Advisor was scheduled for time off for the long weekend. I never received a call the truck was done on Thursday, so I called the service department late Thursday afternoon. I was told it wasn’t done yet but someone would be calling me tomorrow (Friday). No call back and when I called, given another Service Advisor name who would call me in an hour. No call after a couple hours—I decided to go visit the Service Department. The Service Manager was very helpful and pulled things together so I could pickup my truck (Friday, at about 5:30p) More

Outstanding customer support and focus. Service was excellent and work to be performed was explained clearly and cost estimates were accurate. Thank you Matt. Service was excellent and work to be performed was explained clearly and cost estimates were accurate. Thank you Matt. More

Long wait and overpriced repairs. No clear communications during wait time. At least they offer free coffee No clear communications during wait time. At least they offer free coffee More

The customer service was terrific. They were responsive and helped me from the first phone call to the goodbye. They were responsive and helped me from the first phone call to the goodbye. More

We showed up when they opened at 7 am and were the second car there. Previously we had been in with an appointment and still had to wait 3 hours for minimal work to be done and were told appointments don’t m car there. Previously we had been in with an appointment and still had to wait 3 hours for minimal work to be done and were told appointments don’t matter as it’s first come first serve. So we didn’t make an appointment this time. Then we proceeded to sit there for 4 hours waiting for our alignment and brake fluid exchange because appointments come first. When we talked to the guy about that, he said it depends on the day and is the luck of the draw whether appointments matter or not. More