Ira Toyota of Danvers

Today I had an appointment for maintenance. I was not impressed with the salesperson who handled my work order. I had to look for him after 15 minutes from getting a message that my car is all I was not impressed with the salesperson who handled my work order. I had to look for him after 15 minutes from getting a message that my car is all set. He did not let me know where the car is parked. I had to look for my car. He wasn’t very courteous and not a good customer service person. More

Easy-easy. Dropped off my car and they call when it was done. Price was very competitive. The service advisor was great Dropped off my car and they call when it was done. Price was very competitive. The service advisor was great More

Efficient and polite. Nice amenities - waiting area and snack bar. Seem to always find something they can service on my vehicle (besides what I brought it in for) to the t Nice amenities - waiting area and snack bar. Seem to always find something they can service on my vehicle (besides what I brought it in for) to the tune of much money. More

eddie was nice guy thank you for everything great service and great dealer i appreciate it and great dealer i appreciate it More

Exactly what I asked them to do. Didn't push anything down my throat. I'll go back. Didn't push anything down my throat. I'll go back. More

They need to improve the service. It's not fair that with an appointment for tire rotation, they delivered my car to me 4 hours later It's not fair that with an appointment for tire rotation, they delivered my car to me 4 hours later More

Have been happy in the past with sales and service however this past appointment for 15k service was over 3 hours when I was told 1.5-2.0 max however this past appointment for 15k service was over 3 hours when I was told 1.5-2.0 max More

Wonderful service and no waiting especially if you make a appointment Everyone is courteous and always has a smile . I have been leasing my Toyota beginning in the year 2013 Great vehicle. appointment Everyone is courteous and always has a smile . I have been leasing my Toyota beginning in the year 2013 Great vehicle. More

Service was fine. The 3 hour wait for an oil change seems excessive. I thought that they would vacuum the front floor mats but I guess it wasn’t on the work plan. The 3 hour wait for an oil change seems excessive. I thought that they would vacuum the front floor mats but I guess it wasn’t on the work plan. More

Angel P. Was great !! He called me twice to let me know how things were going! Was great !! He called me twice to let me know how things were going! More