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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,784 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,784 reviews

September 08, 2024

Service advisor was very cool and professional. work being done very well and in time. More

by prosy2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
Sep 09, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for taking the time to leave a review for us at Ira Toyota of Danvers. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2024

Very poor customer service and the service people are more like sales men then satisfying customers More

by franciswatson1002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Sep 10, 2024 -

Ira Toyota of Danvers responded

franciswatson1002, Thank you for your feedback and we apologize the visit didn’t meet your expectations. Thank you for reviewing this matter further with us and for your understanding. We look forward to your continued business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you need further assistance.

September 06, 2024

It took three hours for a standard 40k checkup which included tire changeover and oil change. Was told it would be 1.5-2 hours. We were waiting in the lobby. No one came to let us know of the delays and More

by bcohen02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep- think his name was rick
Report | Print
Sep 08, 2024 -

Ira Toyota of Danvers responded

bcohen02, Thank you for your feedback and patience. Thank you for reviewing this directly with us and we look forward to seeing you at your next visit. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

September 06, 2024

Jason was awesome! ! Thanks again for everything. Would definitely recommend to anyone in the area More

by ES1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dick
Report | Print
Sep 07, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jason here at Ira Toyota of Danvers! We are always more than happy to assist you if anything else comes up. Take care!

September 05, 2024

Thank you for your thorough inspection and repair of my vehicle. I am very happy with your service. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Report | Print
Sep 08, 2024 -

Ira Toyota of Danvers responded

Hi Dave, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ira Toyota of Danvers

September 04, 2024

As always just came back from Ira Toyota and was very pleased with the service. Granted it was only an inspection sticker this time but they had me in and out in no time and they even washed my car!!! More

by ronzoni403
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise
Report | Print
Sep 07, 2024 -

Ira Toyota of Danvers responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 04, 2024

My service advisor Steve was great! ! It is a very clean waiting area and Steve kept me updated on service, More

by Lenny
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Leonard
Report | Print
Sep 07, 2024 -

Ira Toyota of Danvers responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 04, 2024

Edwin was excellent in communicating. The technician did an excellent job. The report that is provided is thorough. Wait time is very long so either use their ride service or drop the car More

by T4Runner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Alcantara
Report | Print
Sep 07, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback! We're glad to hear that Edwin provided excellent communication and that the technician did a great job. We also appreciate your understanding regarding the wait time and recommend our ride service or dropping the car off for convenience. Your satisfaction is important to us, and we look forward to serving you again!

September 02, 2024

It’s very good experience to enjoy the high efficiency and received profession al advice from Ira Toyota. More

by xiaolei_wan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Arena
Report | Print
Sep 06, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 02, 2024

Service Consultant was in contact with me throughout the maintenance. Work was done as expected. More

by Longwalker78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
Sep 06, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for taking the time to leave a review for us at Ira Toyota of Danvers. We're happy we could meet your expectations! We hope you have a great day!

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