Ira Toyota of Danvers

Too long of a wait. Almost 4 hours! For a battery cable recall and oil change. Almost 4 hours! For a battery cable recall and oil change. More

Appreciate the limo service home while car was being worked on. Quick and courteous service. worked on. Quick and courteous service. More

Everything went well - disappointed in such a beautiful day didn’t take it thru car wash day didn’t take it thru car wash More

Had my 10,000 miles checked. Work was completed in reason time and Will was very accommodating. Thank you Will Work was completed in reason time and Will was very accommodating. Thank you Will More

Going on 6 1/2 hours for a yearly check up inspection sticker , oil change Putting a set of new tires on Also finally getting my second key programmed on my 2024 tundra Limited. I made a 6:20 am ap sticker , oil change Putting a set of new tires on Also finally getting my second key programmed on my 2024 tundra Limited. I made a 6:20 am appointment this morning and I’m still here current time 11: 31 with no word More

I arrived at the work shop at 3pm and I was sitting in my car for 20 minutes and no body came to me to help me out with my appointment. And also I waited two and a half hours for tire rotation only. Imag car for 20 minutes and no body came to me to help me out with my appointment. And also I waited two and a half hours for tire rotation only. Imagine if I had to do the oil change then I have to spend the night at the shop. More

I was in for an inspection sticker. They even gave my car a wash as well. They even gave my car a wash as well. More

I am writing to express my disappointment with the recent service I received at your facility. Despite informing the service advisor, David, that the cabin air filter had been replaced just 10 days prior service I received at your facility. Despite informing the service advisor, David, that the cabin air filter had been replaced just 10 days prior and did not need to be checked, the mechanic proceeded to inspect it anyway. While I understand that sometimes checks are done as part of a routine, what concerns me most is the lack of care in reassembling the filter afterward. The cabin air filter was not properly reinstalled. The filter was not seated correctly in its slot, and the compartment door was left open, wedged awkwardly between the glove compartment bucket and its rear panel. Fortunately, nothing was damaged, though it appears the glove compartment may have been forcefully closed. I find it troubling that a Toyota-certified mechanic would overlook such a basic detail. Additionally, after the service was completed, the vehicle’s main screen continued to display the “Maintenance Required – Please See Your Dealer” message, which had not been reset. I had to return to the dealership after driving approximately 1.2 miles to have this corrected. I hope you will take this feedback seriously and address it with the team to ensure better attention to detail in the future. As a loyal customer, I expect a higher standard of service and care, especially from a certified dealership. More

Everyone I dealt with was extremely knowledgeable and very pleasant to deal with. My only comment is I should have been told the title wasn’t in hand so it required 2 trips from North Yarmouth, ME, to f very pleasant to deal with. My only comment is I should have been told the title wasn’t in hand so it required 2 trips from North Yarmouth, ME, to finalize the purchase. Other than that I have nothing but good things to say. More