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Ira Toyota of Danvers

Danvers, MA

4.3
1,834 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,834 reviews

September 12, 2024

As usual, no complaints! Gotta love it when you show up for a 30,000 mile service w/o an appointment and you're welcomed with open arms! Love the excellent staff, comfy waiti More

by jeffottaviano01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
Sep 14, 2024 -

Ira Toyota of Danvers responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 12, 2024

Very knowledgeable Service Advisor, Nate Brungot, pleasure to deal with. Prompt or actual service time estimates. More

by Phil42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate brungot
Sep 14, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2024

Dealership was able to accommodate a scheduled appointment and reschedule an hour later as I would not make it on time for the earlier appointment. More

by dianamlaurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shana
Sep 12, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2024

Thanks to the Service department Advisor, Edwin Alcantara, work that was written up to be performed on my car from another dealership was reviewed and discovered it wasn’t necessary. Other service More

by marieLMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Alcantara, Sara, receptionist
Sep 12, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy you found Edwin to be so supportive during your experience here at Ira Toyota of Danvers. We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2024

I didn’t have to wait very long for my 20k service, every employee was nice and down to earth. More

by Mmorales1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Sep 12, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 10, 2024

The service waiting area was very nice…however, I brought it for my 5000 service check and a malfunction with my tire pressure gauge…for the three time which they never had checked other than the pressure in More

by Pelly
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Alcantara service advisor , Bryan Gonzalez Adames, Jim Haskell
Sep 15, 2024 -

Ira Toyota of Danvers responded

Pelly, Thank you for your feedback and glad that the team was able to resolve your concerns. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you ever have any further concerns.

September 10, 2024

Busy, organized, expained what the technition recommended courteous, helpful, not rushed, fairly inexpensive, polite, caring, More

by Cecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Sep 13, 2024 -

Ira Toyota of Danvers responded

Hello Cecilia, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 09, 2024

Routine service and recall work were done correctly and quickly. However, the insulation gasket around the driver’s door had begun to deteriorate and break down. In a vehicle slightly over 2 years old, t More

by Colejk@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Sep 13, 2024 -

Ira Toyota of Danvers responded

Colejk@aol.com, Thank you for your feedback and we apologize for this concern. Glad the team was able to resolve this and meet with you. We hope we have made this right and we appreciate your business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you ever have any further concerns.

September 09, 2024

Brought my car in for service. Quick and easy. Service rep, Linda was friendly and professional. More

by Toyota driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda in service dept was friendly and professional, Ernst Jacques
Sep 10, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with Linda! Please don't hesitate to reach out to us if there's anything more we can do!

September 09, 2024

I found the service wait to be very long. I showed up on time for my appt and waited 2 hrs before my car was even looked at. It was then another hour for it to be diagnosed. More

by Ktlang51
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Olivio
Sep 16, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the duration didn’t meet with your expectations. We apologize that it can take extended time for some complex diagnosis items. We do offer complimentary Lyft of shuttle for extended wait times for your convenience. We have reached out to you directly to further review. Thank you for your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you ever have any further concern.

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