Ira Toyota of Danvers

Dealership was able to accommodate a scheduled appointment and reschedule an hour later as I would not make it on time for the earlier appointment. appointment and reschedule an hour later as I would not make it on time for the earlier appointment. More

Thanks to the Service department Advisor, Edwin Alcantara, work that was written up to be performed on my car from another dealership was reviewed and discovered it wasn’t necessary. Other service Alcantara, work that was written up to be performed on my car from another dealership was reviewed and discovered it wasn’t necessary. Other service was overlooked. More

I didn’t have to wait very long for my 20k service, every employee was nice and down to earth. employee was nice and down to earth. More

The service waiting area was very nice…however, I brought it for my 5000 service check and a malfunction with my tire pressure gauge…for the three time which they never had checked other than the pressure in it for my 5000 service check and a malfunction with my tire pressure gauge…for the three time which they never had checked other than the pressure in the tires which I told them it’s more than the pressure in the tires. And I also asked about another fob which I never received when purchased my car I’ve been waiting 4 months for one and I was told today it could take up to a year….totally unacceptable…they only told me about receiving another fob within a few months after signing my paperwork. More

Busy, organized, expained what the technition recommended courteous, helpful, not rushed, fairly inexpensive, polite, caring, recommended courteous, helpful, not rushed, fairly inexpensive, polite, caring, More

I found the service wait to be very long. I showed up on time for my appt and waited 2 hrs before my car was even looked at. It was then another hour for it to be diagnosed. I showed up on time for my appt and waited 2 hrs before my car was even looked at. It was then another hour for it to be diagnosed. More

Routine service and recall work were done correctly and quickly. However, the insulation gasket around the driver’s door had begun to deteriorate and break down. In a vehicle slightly over 2 years old, t quickly. However, the insulation gasket around the driver’s door had begun to deteriorate and break down. In a vehicle slightly over 2 years old, this was obviously a defective material that should have been covered by warranty at no cost. Instead, it cost me more than $360.00 to repair. Moreover, there were actually 2 pieces needed to repair the gasket, but only 1 was ordered. Now, I have to waste another day to return to have the other piece installed. Further expense ??? Very dissatisfied in the way this has been handled. More

Brought my car in for service. Quick and easy. Service rep, Linda was friendly and professional. Quick and easy. Service rep, Linda was friendly and professional. More

Very poor customer service and the service people are more like sales men then satisfying customers more like sales men then satisfying customers More

Service advisor was very cool and professional. work being done very well and in time. work being done very well and in time. More