Ira Toyota of Danvers

Dealership was very pleasant and very clean to wait in while my car was being serviced while my car was being serviced More

Excellent advice, work and service. Matthew Buonomo was my go to person. His recommendations were very helpful. Matthew Buonomo was my go to person. His recommendations were very helpful. More

Keep up the good work. (Tom) who took care of me was the definition of a gentleman. (Tom) who took care of me was the definition of a gentleman. More

I am convinced regardless more or less stars I rate it will not make any difference will not make any difference More

As always IRA Toyota did a great job. Service Advisor communicated there would be a long wait(upwards to 3 hours). He offered me a ride. Although 3 hours for a scheduled oil change seem Service Advisor communicated there would be a long wait(upwards to 3 hours). He offered me a ride. Although 3 hours for a scheduled oil change seemed excessive, it is what it is. I had plenty of work to keep me occupied. More

Pleasant staff. No appointment required for state Inspection sticker but I was in and out in under an hour on what appeared to be a extremely busy morning. No appointment required for state Inspection sticker but I was in and out in under an hour on what appeared to be a extremely busy morning. More

Waited over 3 hours for and oil change and inspection and was scheduled.not coming back was scheduled.not coming back More

I was texted this week of a service offer for my 2 year 25k mile service. I made the appointment for the service and when I got to the dealership this morning, I was told “they won’t honor that service “, 25k mile service. I made the appointment for the service and when I got to the dealership this morning, I was told “they won’t honor that service “, because the mileage was higher and I am a little past my 2 year. I wasn’t offered any discount or coupon for the service, let’s not forget , I was texted about the service special .I have always been faithful to IRA for my services on this truck and my past truck. I will think twice on this dealership on my next truck purchase. Sales folks are good but service is the worst !! More

Took my car in for a nail in my tire. They “claimed” they looked at it, told me my tire wasn’t punctured, didn’t need to be replaced or a plug. Free of charge. I was good to go. Thought They “claimed” they looked at it, told me my tire wasn’t punctured, didn’t need to be replaced or a plug. Free of charge. I was good to go. Thought this was too good to be true but hey great news. I got home and happened to look at my tire and the nail was still there. Called back, the woman I was dealing with was surprised and agreed the nail should have been taken out. When she called me back she danced around what happened and asked me to come back in. She didn’t even deal with me and I was sent to someone else who also danced around what happened trying to tell me it was normal that they sent me home with the a nail in my tire. Ultimately he agreed it was their bad. They pulled the nail and I ended up needing a brand new tire. He tried to make me feel better saying he’d give me a discount for the inconvenience. He took $100 off but he definitely up charged me because the tire still cost me $250 after the discount and on line the exact same tire was $250 or less. I wasted my whole afternoon going back and forth for them to just feed me lies and treat me like I’m an idiot. Don’t trust them. I will never go back. More

Great employees… worked with Bruce B… excellent customer service! No surprises.. honest! He is great service! No surprises.. honest! He is great More