Ira Toyota of Danvers

We always take our car here. They have always taken very good care of us. They have always taken very good care of us. More

El servicio es bueno Pero te ensucian todo el carro por dentro. Deberían tener mas cuidado. dentro. Deberían tener mas cuidado. More

Made an appointment for my first service for 2pm and told the advisor that I was going to wait for it. When I got to the dealer around 1:30 I told them I had an appointment and that I'd like to wait. They to the advisor that I was going to wait for it. When I got to the dealer around 1:30 I told them I had an appointment and that I'd like to wait. They told me it'd be about an hour. It ended up being a hair over four hours. Four hours for an oil change, tire rotation and fluid top off is egregious when you have an appointment. Further, when I got back in my vehicle, the tech managed to not only get it pretty filthy, they changed virtually every setting in it...seats, mirrors, lights, radio, AC had all been adjusted. How is that necessary? To top it off, I got no paperwork or explanation of what was done, nor verification that it was actually done. I figured maybe it would go to my email, but 3 days later it still hasn't. They also set my tire pressures at 45+ when 36 is recommended. I have a bunch of free service but I will either be doing it myself or bringing it elsewhere. More

IRA does a great job. I've been satisfied with the communication and work, but concerned about the time it takes to execute. They try to help with options for local tran I've been satisfied with the communication and work, but concerned about the time it takes to execute. They try to help with options for local transport, but if the unexpected job is going to take 7 or 8 hours, they just need to give you a loaner. More

Service was slow and the gentleman coordinating my account was rude and uncommunicative. He left out valuable timing information that caused a good deal of stress. account was rude and uncommunicative. He left out valuable timing information that caused a good deal of stress. More

Everything was excellent except that I couldn’t get a sticker for my car because of a computer problem sticker for my car because of a computer problem More

Great people work here. I usually have no issues, but it took them close to 4 hours to change a tire (something that should take 1 hr tops). I had an appointment at 6:20A an I usually have no issues, but it took them close to 4 hours to change a tire (something that should take 1 hr tops). I had an appointment at 6:20A and left close to 10:50 AM. If I would’ve know it would take this long I would’ve found a different way of transportation to get to work on time. More

Service was excellent and price of vehicle was average. Your staff was extremely helpful. Aiman my sales specialist was outstanding to work with. First class man. Your staff was extremely helpful. Aiman my sales specialist was outstanding to work with. First class man. More

Top notch service. I feel important. like being able to wait there for my vehicle. I feel important. like being able to wait there for my vehicle. More

Very smooth and professional experience. All my questions were answered on a timely manner and exceeded my expectations All my questions were answered on a timely manner and exceeded my expectations More