Ira Toyota of Danvers

I purchased a used SUV they say they go over it but when I got home found a bolt in front tire. Suppose to wash they didn’t. Spray ed the tires with black shine got it all over the aluminum rims I had when I got home found a bolt in front tire. Suppose to wash they didn’t. Spray ed the tires with black shine got it all over the aluminum rims I had to go to car wash to get it off. Not happy plus have to go back for sticker!! Waited all day to pick it up. More

Service was slow and the gentleman coordinating my account was rude and uncommunicative. He left out valuable timing information that caused a good deal of stress. account was rude and uncommunicative. He left out valuable timing information that caused a good deal of stress. More

Everything was excellent except that I couldn’t get a sticker for my car because of a computer problem sticker for my car because of a computer problem More

Great people work here. I usually have no issues, but it took them close to 4 hours to change a tire (something that should take 1 hr tops). I had an appointment at 6:20A an I usually have no issues, but it took them close to 4 hours to change a tire (something that should take 1 hr tops). I had an appointment at 6:20A and left close to 10:50 AM. If I would’ve know it would take this long I would’ve found a different way of transportation to get to work on time. More

IRA does a great job. I've been satisfied with the communication and work, but concerned about the time it takes to execute. They try to help with options for local tran I've been satisfied with the communication and work, but concerned about the time it takes to execute. They try to help with options for local transport, but if the unexpected job is going to take 7 or 8 hours, they just need to give you a loaner. More

Service was excellent and price of vehicle was average. Your staff was extremely helpful. Aiman my sales specialist was outstanding to work with. First class man. Your staff was extremely helpful. Aiman my sales specialist was outstanding to work with. First class man. More

Top notch service. I feel important. like being able to wait there for my vehicle. I feel important. like being able to wait there for my vehicle. More

Very smooth and professional experience. All my questions were answered on a timely manner and exceeded my expectations All my questions were answered on a timely manner and exceeded my expectations More

The Ira dealership in Danvers, MA is always clean and the personnel is very attentive. personnel is very attentive. More

Diagnosed and corrected my issues. Was very good at processing my service contract to pay for most of the repairs. Was very good at processing my service contract to pay for most of the repairs. More