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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,782 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,782 reviews

June 17, 2024

Wait too long to get my car back ! The final payment is more than I expected More

by tintak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Jun 19, 2024 -

Ira Toyota of Danvers responded

TIntak, Thank you for your feedback and we apologize for any concerns. We appreciate your patience. In regards to the billing concern, we have reached out to you directly for further review. We appreciate your business and we hope to resolve your concern. You’re welcome to contact me. Mark Giovanni General Manager 978-739-3718

June 16, 2024

They fixed the problem Appreciate being driven home and picked up when car was ready More

by dianasanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex was very nice
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Jun 17, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

Rick was great, they fixed my issue quickly and picked me up when it was done. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick (5 stars)
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Jun 16, 2024 -

Ira Toyota of Danvers responded

Hi Nick, thank you for your kind review; we are happy to pass along your comments to Rick at Ira Toyota of Danvers! Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2024

Great place to purchase your first car especially if you are just out of college they will take care of you! More

by Ryan Dumont
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Encarnacion
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Jun 16, 2024 -

Ira Toyota of Danvers responded

Hello Ryan, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Wonderful service by Manager Bill Collier keeps me working with IRA Toyota.keeping my 4 Runner in great condition. More

by jmhoffman73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Collier
Report | Print
Jun 15, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2024

All the pepole were great the car was fix in reasonable time and car was cleaned an washed More

by Andykap11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Collier, John Arena
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Jun 15, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

Toyota technicians always did an excellent job easy to navigate website when scheduling for service appointments More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
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Jun 14, 2024 -

Ira Toyota of Danvers responded

Hi Jack, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

A simple oil change should not take two hours to complete.I had an 8:20 appointment and didn’t leave the dealership to almost 1030 .This is unreasonable and there was no additional value to the serv More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 15, 2024 -

Ira Toyota of Danvers responded

Doc, Thank you for your feedback and we apologize that the duration did not meet your expectations. We strive for a timely experience. We are unable to review the details of this visit with the information available. We appreciate your patience and hope to communicate with you further. You’re welcome to contact us or the general manager directly at 978-739-3718.

June 12, 2024

The salesman was one of the best, Vadim. Everything went very smoothly as he said it woukd. Completely satisfied with everything. More

by N/A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vadim, Akeem Robertson
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Jun 14, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

I told the service advisor that I wanted my car washed. She said sure. When my car was ready , I asked her if they washed my car and she said oh I'm sure they did. Well guess what THEY DIDN'T!! More

by richardsdeborah7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seanna Walsh-Quill
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Jun 14, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet with your expectations. The team researched that the vehicle did go through our carwash system as we have verified this with camera footage. We’re contacting you directly to review this accordingly. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

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