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Ira Toyota of Danvers

Danvers, MA

4.4
1,840 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,840 reviews

July 16, 2024

Quick service with appointment . Alpesh Patel is good at his job . I will be back . More

by Markdebellis61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh patel
Jul 17, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

July 15, 2024

The car I bought is great. The sales team was very professional, as was the excellent service department! I was, however, not happy about the 4 hour wait time for my message ch More

by Wsmithrappa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arena
Jul 19, 2024 -

Ira Toyota of Danvers responded

Wsmithrappa, Thank you for your feedback and we appreciate your patience. Your comments are helpful in planning operations. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you ever have any concerns. Thank you.

July 15, 2024

I waited over 4 hours for scheduled maintenance & recall fix. I work from home & my hotspot struggled to work in the waiting room. I ended up working at Subway, in Walmart across the street, until the 3 hou More

by Amy Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t feel comfortable mentioning names or rating people.
Jul 26, 2024 -

Ira Toyota of Danvers responded

Amy, Thank you for your feedback and we apologize for the wait time. We strive for a timely experience and appreciate your patience. We have reached out to you directly to review this concern. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718. Thank you again

July 15, 2024

Sage was my salesman… excellent… all the way through the process! Made it easy and Fun More

by billwillwinn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sage D'Entremont
Jul 16, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy Sage could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 13, 2024

Oliver E. Was exceptional. Wonderful customer relations. So helpful and patient. Top notch . I would highly recommend him. More

by j.jamesburke0619
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Encarcion
Jul 14, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Oliver here at Ira Toyota of Danvers! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2024

Was able to have my car inspected on short notice and returned in a very quick manner. More

by Mbak55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2024

Gary was excellent and Jessie was great at explaning financial situation hope if we have questions we will get same responce More

by jmccapo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Cooper
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to Gary and Jesse here at Ira Toyota of Danvers! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2024

Very professional staff , very friendly staff , the treatment was a client very good !!! 👍 Thank you. More

by leslyllanten
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Morgan
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We hope to see you soon!

July 12, 2024

The work on the vehicles is top-notch; however, something needs to be done about keeping customers appointments. I waited over 2 1/2 hours. What is the point of making an appointment when you have to wait th More

by Thopap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fazal Mann
Jul 19, 2024 -

Ira Toyota of Danvers responded

Thopap, We appreciate your kind words about the quality of our work. We understand your frustration about the wait time, and apologize for the inconvenience. Keeping appointments on time is a top priority for us, and we’re committed to improving our scheduling process. We value your business and would like to make it right. Please contact me at mgiovanni@Group1Auto.com if you would like to discuss this further and schedule a more convenient time for your next visit. Thank you for your feedback. Mark Giovanni General Manager

July 12, 2024

Service Advisor Denise Breen and Manager Bill Collier are both wonderful. I would highly recommend both of them. More

by peabodysteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We hope to see you soon!

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