
Ira Toyota of Danvers
Danvers, MA
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The car I bought is great. The sales team was very professional, as was the excellent service department! I was, however, not happy about the 4 hour wait time for my message ch The sales team was very professional, as was the excellent service department! I was, however, not happy about the 4 hour wait time for my message check and service update today. Understandably, staffing shortages continue. I would favor reduced daily appointments over extended wait times. Otherwise, I’m loving my experience with the company and my Camry Hybrid! More
I waited over 4 hours for scheduled maintenance & recall fix. I work from home & my hotspot struggled to work in the waiting room. I ended up working at Subway, in Walmart across the street, until the 3 hou fix. I work from home & my hotspot struggled to work in the waiting room. I ended up working at Subway, in Walmart across the street, until the 3 hour mark when I figured I somehow missed the call to come back. My hotspot didn’t work well over there either, but it was slightly better. At, nearly, the 4 hour mark, I begged a manager to help me find out what was going on & he found out it would be ready in another 15/20 minutes. It was an awful day. More
Oliver E. Was exceptional. Wonderful customer relations. So helpful and patient. Top notch . I would highly recommend him. Was exceptional. Wonderful customer relations. So helpful and patient. Top notch . I would highly recommend him. More
The work on the vehicles is top-notch; however, something needs to be done about keeping customers appointments. I waited over 2 1/2 hours. What is the point of making an appointment when you have to wait th needs to be done about keeping customers appointments. I waited over 2 1/2 hours. What is the point of making an appointment when you have to wait that long. Every time I go they're always behind schedule. A gentleman behind me actually fell asleep for hours because he was there so long. More