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Ira Toyota of Danvers

Danvers, MA

4.3
1,839 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,839 reviews

July 12, 2024

Took five hours for an oil change and tire rotation and to get my ac refreshed, I know they were busy but they told me the wait was 2 hours so I waited and then they said another 2 hours. Long day. More

by Sfav55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Taveraz
Jul 19, 2024 -

Ira Toyota of Danvers responded

Sfav55, We apologize for the extended wait time for your recent service. We understand how frustrating it can be to spend more time than expected at the dealership, and we appreciate your patience. We are constantly working to improve our efficiency and reduce wait times. Your feedback is valuable to us as we strive to enhance our service. We hope you will give us another opportunity to provide you with a better experience. Thank you for your understanding. Mark Giovanni General Manager mgiovanni@Group1Auto.com

July 12, 2024

Brought my car in today. Always great service with Matt B and Toyota Danvers! Nothing but the best! More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo
Jul 14, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2024

Service Advisor helpful got part I needed to complete all work. Thank you Alex Pendleton More

by Voodoo Doll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Pendleton
Jul 14, 2024 -

Ira Toyota of Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2024

I took my car in exchange for oil and repair a rear-view mirror on the left side but nothing was solved the oil they changed it but they left a large lichen of oil the vehicle is very expensive so that its More

by Carlos Argueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Collier
Jul 12, 2024 -

Ira Toyota of Danvers responded

Carlos Argueta, Thank you for your feedback and we apologize for any issues. As your vehicle is back to resolve the concerns, we are hopeful this will be resolved to your satisfaction. We appreciate your business and understanding. Should you ever need any further assistance you’re welcome to contact me. Mark Giovanni General Manager 978-739-3718

July 11, 2024

Denise Breen and Bill Collier are wonderful people to deal with at this specific dealership. Down to earth and they don’t try to add unnecessary extras. That makes the trip to have your oil changed wond More

by peabodymarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen. Bill Collier
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We look forward to your next visit! Take care!

July 10, 2024

Very efficient. Appointment was on time. Don’t have to wait very long. Comfortable seating with a delicious egg sandwich. More

by ssvicari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robelo
Jul 11, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2024

Great service. Very nice service area. Service man knew his stuff. They offered me a lift car home. They called me when the job was finished. They asked if I n More

by thomaskench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department!!!
Jul 11, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2024

Not happy with being charged for diagnostics under warranty work for a defective coil which showed up on a scan More

by george.minasian@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Collier
Jul 12, 2024 -

Ira Toyota of Danvers responded

george.minasian@comcast.net, Thank you for your feedback and we apologize for any concern here. Thank you for reviewing this further with the manager and being resolved accordingly. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 for any further concerns. Thank you.

July 10, 2024

Man who booked my appt was first ever “testy, very close to snotty, when I questioned detailing inside only costing nearly $200. It was $75- Bruce was awesome?? Broken high WS wipers didn’t carry to 7/9- b More

by Mdclarkson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Jul 26, 2024 -

Ira Toyota of Danvers responded

Mdclarkson. Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. I hope one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Mark Giovanni General Manager mgiovanni@Group1Auto.com

July 10, 2024

Good customer service and an accommodating sales force (and a helpful general manager as well!). More

by gb_goSox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Jul 11, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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