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Ira Toyota of Danvers

Danvers, MA

4.4
1,798 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,798 reviews

May 24, 2024

My wife and I bought 2 new cars there this past week. We dealt with Gary Cooper and it was a smooth and easy ordeal. More

by markknoblock
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary Cooper
May 28, 2024 -

Ira Toyota of Danvers responded

Congratulations on both of your new vehicles! We're thrilled that Gary provided you with a smooth and easy sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 24, 2024

I always take the vehicle to do service at Toyota since bought it! I made the appointment online which is easy. The only cons is the wait, it seems the way is long even with an appointment! More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natán at Service Dept
May 28, 2024 -

Ira Toyota of Danvers responded

It's great to hear that you find the online appointment process easy. We apologize for the long wait you experienced despite having an appointment. We'll do our best to improve our efficiency and reduce wait times for future visits. Thank you for choosing us!

May 24, 2024

I came for an oil change and inspection. I also needed by new iPhone connected to my car which was done very quickly while I was still there. The rest took almost 3 hours which I thought wa More

by Danielson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo
May 29, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet with your expectations. We strive for a timely, cost-effective visit and a car wash as available. We appreciate your patience and business. Should you ever have any concerns you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

May 23, 2024

Excellent service tech e xplain e erything to me and was compelety honest and friendly. Financing was easy More

by hhawk54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gonzalez Adames
May 24, 2024 -

Ira Toyota of Danvers responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 23, 2024

Service is good here, but for some reason today it took over two hours for a state inspection and an oil change. I had an appointment so the long wait was a surprise. Hopefully and aberration from the More

by kwaj.speedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get names.
May 25, 2024 -

Ira Toyota of Danvers responded

Thank you for the summary of your service experience. We do apologize about the extended service times needed to perform the work on your vehicle. We are working diligently with the staff to improve our efficiency and enable faster turnaround times for the guests with less mechanical work that needs to be performed. Please reach out to our service management team for your next service to ensure we can put top priority on the vehicle being serviced. Joan Smith, joans@group1auto.com or Rick Chase, rchase@group1auto.com 978-739-8619

May 22, 2024

is a good place to bring you car to the service they try to save money and time More

by Jose Roque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
noan
May 22, 2024 -

Ira Toyota of Danvers responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 22, 2024

The customer service guy was very pleasant and explained to me exactly what was being done to my car More

by jpsalidas1722
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
May 23, 2024 -

Ira Toyota of Danvers responded

It's great to hear that you had a positive experience with us! We strive to provide excellent customer service and ensure our customers are well-informed about the work being done on their cars. We're glad our customer service team member was pleasant and able to explain everything clearly to you.

May 21, 2024

I had a great experience at Ira Toyota Danvers. It was very easy to schedule service, work was completed in a reasonable timeframe with reasonable pricing. Highly recommend taking your car to Ira More

by Crubino555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
May 22, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 19, 2024

Attentive service with helpful explanations for what needs to be done. Always done on time! More

by TCFritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
May 22, 2024 -

Ira Toyota of Danvers responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

May 18, 2024

IRA Toyota is a great place to come for service. The service advisor was a great guy, pleasant to deal with, very knowledgable, explained perfectly to me about was my car needed, what would cost me More

by bosada29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patel
May 21, 2024 -

Ira Toyota of Danvers responded

We are glad to hear you had such a positive experience at Ira Toyota of Danvers! We take pride in providing excellent service and making sure our customers feel well-informed and comfortable during their visit. Our service advisors work hard to ensure you understand what your car needs and what the costs will be, and our mechanics are dedicated to delivering top-notch work. It's great to know that you appreciated our clean waiting area and enjoyed the coffee. We look forward to serving you again in the future!

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