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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
1,847 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,847 reviews

June 14, 2024

Wonderful service by Manager Bill Collier keeps me working with IRA Toyota.keeping my 4 Runner in great condition. More

by jmhoffman73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Collier
Report | Print
Jun 15, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

A simple oil change should not take two hours to complete.I had an 8:20 appointment and didn’t leave the dealership to almost 1030 .This is unreasonable and there was no additional value to the serv More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 15, 2024 -

Ira Toyota of Danvers responded

Doc, Thank you for your feedback and we apologize that the duration did not meet your expectations. We strive for a timely experience. We are unable to review the details of this visit with the information available. We appreciate your patience and hope to communicate with you further. You’re welcome to contact us or the general manager directly at 978-739-3718.

June 13, 2024

Toyota technicians always did an excellent job easy to navigate website when scheduling for service appointments More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
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Jun 14, 2024 -

Ira Toyota of Danvers responded

Hi Jack, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2024

I told the service advisor that I wanted my car washed. She said sure. When my car was ready , I asked her if they washed my car and she said oh I'm sure they did. Well guess what THEY DIDN'T!! More

by richardsdeborah7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seanna Walsh-Quill
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Jun 14, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet with your expectations. The team researched that the vehicle did go through our carwash system as we have verified this with camera footage. We’re contacting you directly to review this accordingly. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

June 12, 2024

I have been for about 13 years, the people's are doing a l very good .work More

by caal282376577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David rojas
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Jun 12, 2024 -

Ira Toyota of Danvers responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

The salesman was one of the best, Vadim. Everything went very smoothly as he said it woukd. Completely satisfied with everything. More

by N/A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vadim, Akeem Robertson
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Jun 14, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Very polite company. Try to be helpful, great waiting area. Won’t sell you something if they don’t think you love it. I originally thought I wanted a RAV4 and after drivi More

by alice.mcgonigle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacki Motzi
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Jun 15, 2024 -

Ira Toyota of Danvers responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 11, 2024

Rick Harper was outstanding. Friendly helpful cared about me and was very respectful and knowledgeable More

by coleman.mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick harper
Report | Print
Jun 14, 2024 -

Ira Toyota of Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Tried to get a price on brake pads and rotors , the only way is to call a number at front parts desk called4 times no answer!finally some one showed up and gave me a price!im going someplace else your serv More

by Mikev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate brungot
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Jun 11, 2024 -

Mikev responded

I can’t afford you guys!

June 11, 2024

I like the people but service takes way too long for your basic oil change More

by Slyangel3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Yang
Report | Print
Jun 13, 2024 -

Ira Toyota of Danvers responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (978) 739-8300 so we may assist you in moving forward towards a resolution.

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